I have a lot of equipment from home8. It used to work ok. Past years there were some big outages since the system changed owners. Unfortunate the last owners now stopped completely. All subscripti... See more
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Disappointed. Moved from one house to another and planned to use the same alarm system. I have sensors and around 6 cameras , garage opener, ....entire security system. Paid a bunch of money on these... See more
I ordered the garage door opener kit on Amazon & received a camera with PIR not functioning. Company sent a new one with no hassle. But it didn't arrive for weeks. The Premium trial expired soon there... See more
We need to do a class action lawsuit against home8. This is ridiculous that we cant access our own security system, no customer service helping us, not answering phone calls or email's and just a was... See more
Company details
Information provided by various external sources
Home8 is the leading video-verified collaborative alarm solution and service provider that offers event-video evidence, direct call to local first responder app for prioritized emergency response. The scalable platform offers collaborative Security, Safety, and Video-Surveillance, as well as Z-Wave Automation Controls. The collaborative alarm app supports multiple tier group of users with supervisory and video privacy control for the utmost awareness and peace of mind service.
Contact info
48460 Kato Rd, 94538, Fremont, CA
- 1-844-800-6482
- support@home8alarm.com
- home8alarm.com
1.7
Bad
70 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Love my Home8 system.
I started with the package including door alarms, 2 video cameras and a motion detector. I added a couple additional video cameras to that package as well as a plug that can be remotely activated. (It is a pretty big house and we are gone a lot.)
For my second home I purchased two video cameras that can scan the rooms and exterior doors. It is a much smaller home and I believe it will be adequate.
All the items were really easy to install. I have peace of mind when I have to leave my homes unoccupied. I can look at them whenever I want. One of my cameras looks out the window so I can enjoy my view from afar. Love this system and my interactions with this company have been excellent. Some items were purchased directly and some from Amazon.
March 21, 2017
Unprompted review
Good Product, bad subscription
Currently own the home8 garage door opener paired with security camera. Functionality of the device is great, user friendly, and easy to install. Very satisfied with the device kit itself.
Not happy with the subscription. In the website, it states that 1 "owner" access, and 1 "authorized" access comes standard with purchasing the device. I(owner) am currently the only user allowed access to the system at all, after having tried to add 1 other. Don't know if this is a glitch; looking to contact the company for clarification. The system should allow for at least one other user without having to spend $10/month.
March 21, 2017
Unprompted review
Ok system
I purchased the full system and added everything you can the system needs a alarm key pad the remote is ok but if you can't get to them the camera motion sensor sets the alarm off it really needs the ability to customize it. There are better systems available for less money you can only have it on one phone unless you pay the monthly charge in today's world we won't to have options you have no options with this system if I could I would return it the best thing about it is the setup is easy but today they all are easy if you have a pet your missing out on all the motion detection options it has very old technology you can get sensors that will detect size I had one 20 years ago I would expect today's basis system to offer 20 year old technology end result keep looking the system works on very old technology and offers little to no customization I would no recommend this to a friend or family it will give you a fake sense of security and relying on it to protect your home family would be a mistake
March 15, 2017
Unprompted review
Reply from Home8
Our systems are very mobile-centric. Anyone with a smartphone can download the app and sign in with the owner’s account information. One account can only be logged onto one device at any one time. The last smartphone to log into the account gets the event push notifications. The motion detection feature of the camera is adjustable. Depending on the view, the sensitivity needs to be adjusted and tested accordingly. The motion sensor (PIR) detects changes in heat temperatures of objects to trigger events. The motion detection feature of the camera detects a certain amount of pixel changes in the image, depending on the sensitivity setting, to trigger an event. If you have any questions about the system and its devices, please let us know. Technical support can be reached at 1-844-800-6482.
Starter Kit
Good: Easy set up. App clean and intuitive.
Bad: PIR not work right out of box. Two tech calls to get replacement processed. New PIR moved around to several locations. Too many false alarms to use. Camera unit reliable for several weeks then started with false alarms too.
March 15, 2017
Unprompted review
Reply from Home8
The motion detection feature of the camera is adjustable. Depending on the view, the sensitivity needs to be adjusted and tested accordingly. The motion sensor (PIR) detects changes in heat temperatures of objects to trigger events. The motion detection feature of the camera detects a certain amount of pixel changes in the image, depending on the sensitivity setting, to trigger an event. If you have any questions about the system and its devices, please let us know. Technical support can be reached at 1-844-800-6482.
viewing
I love being able to check on my home when I'm not there but wish my husband could check at same time without bumping each other off. System itself is great.
March 15, 2017
Unprompted review
Reply from Home8
If you purchased the Home8alarm system from one of our authorized resellers, you are entitled to the “Single User Plan.“ (https://www.home8alarm.com/reseller-plan/) You may also upgrade to our premium service to add more authorized users. Please contact us at 1-844-800-6482 if you wish to migrate to the current service plan. We are glad you are enjoying your Home8 system.
I like the product line over FLIR FX cameras
The Garage kit was perfect for me and I would pay extra if the kit came with Micro SD cards. Install was easy and after a month in service no problems.
March 14, 2017
Unprompted review
Left 3 messages at support with no call back ever, no internet cable and camera quit
Easy to install because I had my own ether net cable. Camera worked for couple days. Called support three times and left messages with no call backs
March 14, 2017
Unprompted review
Reply from Home8
Sorry if there was no Ethernet cable in the packaging. Every system should have been shipped with an Ethernet cable. We can send one to you. It is very odd that the camera worked for a few days and then stopped. We would definitely want to troubleshoot this situation. Technical support, at 1-844-800-6482, is usually pretty good at returning calls. Please send them an email at support@home8alarm.com or chat with them at our website www.home8alarm.com.
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