Homeaglow Reviews 2,218

The $19 first cleaning charge is very deceptive. It will end up costing you hundreds in reocurring monthly fees because of automatic membership and expensive cancelation fees. It happened to me and I want you to know it will happen to you too if you use this company. I wrote this review to prevent people from the costly use of Homeaglow. They have a "F" rating with the BBB.

Hello Emma,

Thank you for the response.

Unfortunately, credits toward future appointments do not resolve the issue, as I canceled the service and do not intend to schedule additional cleanings.

Because the membership and early termination charges were not clearly understood during the purchase process, I have proceeded with the dispute through my bank regarding the February and March membership charges and the $265.21 termination charge.

My bank will contact you as part of their investigation.

Thank you,
Andrew

I was contacted by this company after showing interest online, and the call quickly felt like high-pressure sales. The representative would not let me get off the phone and kept pushing the membership even after I explained I wasn’t interested in a long-term commitment.

I understood the membership part — realistically, professional cleaners cannot provide services for $19 without a subscription. My main concern was the length of commitment. When I said I would only want to try the service for two months, I was told it required a six-month commitment, which I declined.

I also want to speak out of respect for the cleaners themselves. Cleaners are there to maintain and clean a home — not to handle unsafe or extreme conditions. They go home to their own families, so clients should prepare their space so the cleaner can work safely and efficiently. When expectations are reasonable, everyone benefits.

To be clear, I am not defending the company’s sales approach — I am defending the hardworking cleaners. Because of the aggressive sales experience, I chose not to move forward.

i got scammed by this company two years ago - they start charging for services NOT rendered. then randomly started charging my credit card seven months ago - the down side of going "paperless" - getting that refunded now - but don't use this company,. The cleaners they send have NO CLUE how to clean anything.

I paid for extra hours and extra things to be cleaned but not only were none of those things done, the regular stuff was absolutely abysmal.

Buyer be ware!! DO NOT USE THIS SERVICE!!!

Before you make a decision make sure you fully understand all the hidden fees - monthly membership fee, cancelation fees, variable hourly cleaning rates). These were not disclosed to me upfront and had I known about them I would never have agreed to use them. Trying to cancel the service is a nightmare and you can’t get a live person on the phone to assist you.

Overall the company has terrible disclosure policies and horrible client support.

Terrible experience! There are hidden fees! I asked my cleaner if she could come an hour later and she agreed. She asked me to change it in the app so I did. Homeglow charged me an additional $64 dollars in “priority” fees stating any changes made within 48 hours are considered priority. There is also a per cleaning service charge on top of the hourly cleaning rate on top of the $59 monthly charge. It is a scam!! Four hours of cleaning for $187.00.

Stay away from this company at all costs. They are very deceptive in th way they charge you. I had 1 appointment in which there was an unauthorized person that came to clean my elderly parents house. Yes, a complete stranger showed up for the appointment ( they usually send you name and picture of who is supposed to show up). Homeaglow does not have a customer service phone number. They only way to contact them is through email. I reported this unauthorized person, got a boilerplate response that stated they were sorry and that they were investigating. I've been emailing them for status for WEEKS with no response. Then today, for another appointment ( I'm currently locked in to their forever clean contract) the cleaner didn't even bother to show up, even though they confirmed not even 24 hours prior to the appointment. I've been calling and messaging the cleaner with no response. The only way to cancel my contract is to pay them the remainder of the $59 monthly charge. This company is shady as hell and unbelievably unprofessional. I am writing my experiences to hopefully save someone else the aggravation and money. And it's not even about the money. They advertise that they vet all of their cleaners, which I can tell you straight out is a lie. THERE WAS A STRANGER IN MY PARENTS HOUSE.

They put me into a 6 month plan when I never agreed to that. It is now telling me i have to pay 114 to cancel or wait 6 months and keep paying 60 dollars until that 6 months ends. I had none of this information when I booked my first cleaning. Completely unreliable business. Very upset.

When you request a cleaning, you are automatically enrolled for at least 6 months and pay a monthly fee of $59. I tried to find where they previously advised, but couldn't. I ended up paying 3 monthly fees x $59 = $177, a penalty of $210 for cancelling 3 months early on a subscription I didn´t know I had, plus $39 for the first cleaning with the special offer, and $159 for the following 2 monthly services = $318. Total of $744 for 3 house cleanings. Even being a great service, it´s not a fair price and above all, not a transparent transaction.

The assigned cleaner outsourced their work so I never knew who would be coming to my home. And the customer service was terrible. There were so many hidden fees. Ended up paying 390 for a single cleaning/ending my membership early.

The worst cleaning service on the planet. They love to vacuum but can't seem to figure out how to clean anything. Horrible horrible horrible,I don't bother with them!

SCAM!! DECEPTIVE!! Homeaglow was not clear on their fees. I had, in writing, that I wouldn’t be charged until my 1st cleaning was completed, but there was a $39 charge on my debit card 24 hrs before my scheduled cleaning. I scheduled a 4 hr cleaning that was to be from 1-5. The cleaner was an hour late, and only stayed for 2.5 hrs. I received an email that Homeaglow was giving me .25 hrs credit voucher for not using my full 4 hrs. This should have been a voucher for 1.5 hrs. I reached out to customer support 3 times to get the voucher corrected with no response AND another charge to my card for $59. When I tried to cancel they wanted another $132 for early cancellation, and since I cancelled my debit card to avoid further fees, the cancellation request didn’t work. If I were to pay the cancellation fee, that 2.5 hr cleaning (which wasn’t thorough) would have cost me $232. Good luck collecting more money from me, Homeaglow!!

The worst company. Absolute scam. The cleaners never come and they charge more. They also reschedule just before and say there was a 'lockout' and charge you full price even though they never cleaned

I signed up for a one-time cleaning due to moving. Next thing I know my card is/was being charged bi-weekly. After learning that there is no customer support, I cancelled THEIR AUTOMATED selection of biweekly cleanings, and they are still charging my card. Will be filing complaints on every review website and will take legal action,

Terrible service. I needed to cancel my membership and they charged me $195.00.

The ladies that cleaned our home did their best, but it was not great. I explained our home in great detail and was upfront and honest about how huge the house is and how much work it would require. The come on Price is just that — a come on. As others have stated, My Husband and I were so upset to see that we were being charged $49 a month and when I asked to terminate our membership, we were told that we could not do so. To this day, I am paying for it and not receiving any cleaning services.

As others have said there is not a person to contact regarding customer service and canceling the $49 charge. Period in addition to that they just send cleaners and everyone hopes for the best.

This is a scam. Charged for full 5 hours of cleaning because I cancelled now. House was already clean and was asking for a detailed cleaning of bathrooms, floors and windows. I don't think that cleaner even spent 30 minutes.

I've had a poor experience with Homeaglow. They charged me for the 'Included' membership and intended to continue to charge me monthly. Their service prevented me from coordinating with the cleaner in real time and resulted in my needing to finish the tasks left undone. Their service response to my call for help was limited to 1 message every day, (the same delay as communicating with the cleaner), and ignoring the outrage of the deceptive charges.

I understand that they are facing a class action lawsuit for deceptive practices.

They say 6 month membership is included, then charge you $59 a month for that membership. It cost me the $59, (the initial charge), plus $70 more to cancel that membership.

The platform feels like it introduces an unnecessary delay in communicating with your cleaner. My cleaner did acceptable work, left after 4 of the 7 hours quoted. I wasn't charged for those 3 unused hours, but i had specifically asked that my cabinet doors be cleaned and floors moped. That didn't get done. 30 minutes after they left I contacted the platform to get them back to finish as my event was starting the next morning. Aside from the automated response, I heard nothing until after my guests had arrived the next day.

My experience, based on the class action lawsuit, doesn't seem to be a one time thing. I refuse to use them and recommend looking for a more responsive organization. They have under-whelmed me.

Taking money without permission. Multiple times