Home & Roost Reviews 

11,829
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sturdiness and good construction, with many items being well-made and strong. The delivery service is consistently highlighted as quick, prompt, and efficient, often arriving on time or even earlier than expected. Many people also appreciate the excellent service, including quick responses to queries, easy ordering processes, and helpful after-sales support. However, some customers experienced issues with product assembly, citing misaligned holes, warped wood, or parts that didn't fit properly. There were also occasional reports of damaged items upon arrival, either due to transportation or being shipped in that condition. A few reviewers expressed dissatisfaction with the quality of certain materials, mentioning thin wood, flimsy components, or parts that deteriorated over time.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items like hedgehog houses... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting items like the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Service

People report positive experiences with service, with many reviewers consistently praising the excellent and... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the purchasing process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(11,829)

732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just perfect

Just perfect. Super happy with the service, the assistance , the delivery and especially the items. Will buy from them again.

March 13, 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with everything from the service and assistance through to the delivery and the items themselves.

We really appreciate your support and look forward to helping you again in the future!

Rated 4 out of 5 stars

The product did what it said

The product did what it said. The only concern I have is that on the sides without a door, it seems a bit flimsy and concerned might break if lean on it accidently. I think it would be a better stronger product with an additional support on the two sides which don't have a door,

March 6, 2026
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Reply from Home & Roost

Thank you for your feedback, Richard! We’re pleased to hear the product is doing what it’s meant to.

We also really appreciate you highlighting your concerns about the side panels — that’s useful feedback, and we can certainly see how additional support there could improve things. Thanks again for taking the time to share your thoughts.

Rated 5 out of 5 stars

Very good sparrow box

Very good sparrow box, easy to construct, good quality, good price, dispatched pretty quickly, happy with the purchase and company

March 5, 2026
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Reply from Home & Roost

Thank you for your review, Ray! We’re really pleased to hear you’re happy with the quality and value of the sparrow box, and that it was easy to put together.

It’s great to know it arrived quickly too — we really appreciate your kind words about both the product and the company.

Rated 5 out of 5 stars

Such good quality hutch and easy to put…

Such good quality hutch and easy to put together, looks good too.

March 12, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Lesley! We’re so pleased to hear you’re happy with the quality of the hutch and that it was easy to put together. Great to know it looks the part too! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived on time and as expected. We appreciate you taking the time to share your feedback.

Rated 1 out of 5 stars

The screw provided are far too small…

The screw provided are far too small and pull straight out of the holes , therefore this run is not fit for purpose . Also the lid screws shut meaning you can only fold the run for storage if you unscrew the lid each time

March 5, 2026
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Reply from Home & Roost

Thank you for your feedback, Jacqui. We’re really sorry to hear about the issues you’ve had with the run — that’s certainly not what we’d expect.

The concerns you’ve raised around the screws and the lid design sound frustrating, and we completely understand why that would affect your experience. We’d really like to look into this further and see how we can help put things right.

Please do get in touch with our team directly and we’ll do our best to find a suitable solution for you.

Rated 5 out of 5 stars

The service was great from beginning to…

The service was great from beginning to end.
Nothing was too much trouble.

March 10, 2026
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Reply from Home & Roost

Thank you for your kind words, Steven! We’re really pleased to hear you had a great experience from start to finish and that the team were able to help every step of the way. We truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Product as described

March 3, 2026
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Reply from Home & Roost

Thank you for your review, Rebecca! We’re really pleased to hear everything arrived quickly and that the product was just as described. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Good value for money

Bought as a birthday gift for our Daughter, she loves it. Especially because her Dad 'built' it for her.

March 3, 2026
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Reply from Home & Roost

Thank you for your lovely review, Sian! We’re so pleased to hear your daughter loves her birthday gift — and even better that it came with a bit of Dad-built charm too! We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I recently purchased a bird table from…

I recently purchased a bird table from home to roost I cannot fault the service it was exceptional , delivery was very quick and the quality of the bird table is excellent. Would highly recommend this company.

March 10, 2026
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Reply from Home & Roost

Thank you for your wonderful review! We’re so pleased to hear you had such a positive experience with the service and that your bird table arrived quickly.

It’s great to know you’re happy with the quality, and we really appreciate your recommendation. Thanks again for taking the time to share your feedback!

Rated 4 out of 5 stars

Good service thanks

Good service thanks

March 9, 2026
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Reply from Home & Roost

Thank you for your feedback, Michael! We’re really pleased to hear you were happy with the service. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic all round

Fantastic all round! Great quality product at a great price, brilliant service & super quick delivery. Would highly recommend.

March 9, 2026
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Reply from Home & Roost

Thank you for the lovely feedback, Lily! We’re so pleased to hear you’re happy with the quality, price and service, and that everything arrived so quickly.

We really appreciate the recommendation — thanks again for taking the time to share your experience!

Rated 1 out of 5 stars

When i was looking on line at you cat…

When i was looking on line at you cat house the one I bought showed up with a cat on the front of the picture ?,its not fit for a cat all all its a hamster cage ?not happy at all bought it put it up and because its so low my cat wont go in it so a waste of money!

March 9, 2026
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Reply from Home & Roost

Thank you for your feedback. We’re really sorry to hear that the cat house hasn’t met your expectations — that’s certainly not the experience we want for our customers.

We understand how frustrating it must be to set it up and find it’s not suitable for your cat. We’d really like to look into this for you, including the product listing and sizing, to make sure everything is as clear as it should be.

Please do get in touch with our team directly over at Hello@HomeandRoost.co.uk and we’ll do our best to help find a solution for you.

Rated 5 out of 5 stars

Good product

Good product, good quality and speedy delivery.

February 26, 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear you’re happy with the quality of the product and that it arrived quickly. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

So pleased to have a wood preservative…

So pleased to have a wood preservative that is safe for the hedgehog house that I have ready for when they come visiting my garden again

February 27, 2026
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Reply from Home & Roost

Thank you for your review, Jo! We’re really pleased to hear you’re happy with the wood preservative and that it’s a safe option for your hedgehog house.

It’s lovely to know you’re getting everything ready for their return — hopefully you’ll have some visitors again soon! We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Ballycastle XL Bird Table

Ordered the Ballycastle XL Bird Table with a slate roof as a present. Good quality, well made and very reasonable price. Arrived well packaged. Would recommend this company to others.

March 6, 2026
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Reply from Home & Roost

Thank you for your review, Karen! We’re really pleased to hear you were happy with the quality and value of the Ballycastle XL Bird Table, and that it arrived safely packaged.

We hope it makes a lovely gift and attracts plenty of feathered visitors! Thanks so much for the recommendation — we really appreciate it.

Rated 5 out of 5 stars

Great Rabbit Hutch

Great hutch, delivered promptly there was a bit of slight damage on delivery from carrier but H&R went and above to resolve the issues, Fantastic customer service, Very Happy Bunnys and therefore happy customer, Thank you,

February 26, 2026
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Reply from Home & Roost

Thank you for your review, Paul! We’re really pleased to hear you’re happy with the hutch and that your bunnies are enjoying it too.

We’re sorry there was a bit of damage during delivery, but glad we could get things sorted quickly for you. It’s great to know our customer service made a difference — we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
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Reply from Home & Roost

Thank you for your review, Chris! We’re really pleased to hear everything arrived as promised and that you’re happy with the product. We appreciate you taking the time to share your feedback. 👍

Rated 5 out of 5 stars

2 sparrow terraces

Ordered 2 sparrow terraces. Fast delivery and delighted with the quality of the wood. I was a little unsure about self assembly, but the instructions were clear, and nothing more than a screwdriver was needed. All pieces fitted together perfectly. Will be ordereing again in future. Highly recommended. Thanks.

March 19, 2026
Unprompted review
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Reply from Home & Roost

Thank you for your wonderful review, Yvonne! We’re so pleased to hear the sparrow boxes arrived quickly and that you’re happy with the quality.

It’s great to know the assembly went smoothly and the instructions were clear — nothing beats a straightforward build! We really appreciate your recommendation and look forward to helping you with any future orders.

Rated 4 out of 5 stars

The delivery was on time

The delivery was on time. Well packaged. The chicken coop was exactly as seen and described online. My only disappointment was the quality of the roof. This could be improved.

March 5, 2026
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Reply from Home & Roost

Thank you for your feedback, Victoria! We’re really pleased to hear the coop arrived on time, was well packaged, and matched what you saw online.

We’re sorry to hear the roof didn’t quite meet your expectations, and we appreciate you highlighting this — it’s valuable feedback and something we can certainly take on board. Thanks again for taking the time to share your thoughts.

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