Home & Roost Reviews 

11,829
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sturdiness and good construction, with many items being well-made and strong. The delivery service is consistently highlighted as quick, prompt, and efficient, often arriving on time or even earlier than expected. Many people also appreciate the excellent service, including quick responses to queries, easy ordering processes, and helpful after-sales support. However, some customers experienced issues with product assembly, citing misaligned holes, warped wood, or parts that didn't fit properly. There were also occasional reports of damaged items upon arrival, either due to transportation or being shipped in that condition. A few reviewers expressed dissatisfaction with the quality of certain materials, mentioning thin wood, flimsy components, or parts that deteriorated over time.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items like hedgehog houses... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting items like the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Service

People report positive experiences with service, with many reviewers consistently praising the excellent and... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the purchasing process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I bought this as a present for my son. He was very pleased with his bird table, he said it went together easily and was pleased with the three tier aspect as it stops the pigeons eating all of the f... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied

Rated 5 out of 5 stars

We bought the three tiered six foot rabbit hutch good quality was fairly easy to assemble looks great and my bunnies love it 🐰🥕♥️. Loved the sweeties that came in the packaging I couldn't eat them a... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(11,829)

732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient service. Replied to emails promptly and very helpful.

March 17, 2026
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Reply from Home & Roost

Thank you for your kind feedback, Elaine! We’re really pleased to hear you found the service efficient and that our team were helpful and quick to respond. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We have bought a lot of swift boxes and…

We have bought a lot of swift boxes and they are always good quality and the customer service is excellent.

March 19, 2026
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Reply from Home & Roost

Thank you for your continued support, Louise! We’re so pleased to hear you’ve been happy with the quality of the swift boxes and the service each time. It really means a lot to have customers come back to us again and again — we truly appreciate it.

Rated 5 out of 5 stars

Great quality at a competitive price

Great quality at a competitive price. Quick despatch.

Second hutch purchased from Home and Roost. We chose this product due to the quality and service received with our first purchase. Highly recommend.

March 23, 2026
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Reply from Home & Roost

Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality, value and quick dispatch.

It really means a lot that you chose to come back to us for a second hutch — that’s the best kind of recommendation we could ask for. Thanks again for your support!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. A good sturdy product.

March 16, 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived quickly and that you’re happy with the sturdy build. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Excellent fast service and quality…

Excellent fast service and quality product.

March 20, 2026
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Reply from Home & Roost

Thank you for your review, Heather! We’re really pleased to hear you were happy with the fast service and the quality of the product. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Stunning!

Stunning!! A real show stopper. Very well made. Really pleased, will buy more from this company. Delivery was so fast too, excellent. Thank you

March 20, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Ches! We’re so pleased to hear you’re delighted with it — “show stopper” is exactly what we like to hear!

It’s great to know you’re happy with the quality and speedy delivery too. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Quick and easy experience

Quick and easy experience and a good quality rabbit hutch cover.

March 20, 2026
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Reply from Home & Roost

Thank you for your feedback, Jane! We’re really pleased to hear everything was quick and easy, and that you’re happy with the quality of the hutch cover. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

the bird table…

Service was great and the bird table was very well made.

March 12, 2026
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Reply from Home & Roost

Thank you for your feedback, Colin! We’re really pleased to hear you were happy with the service and that the bird table is well made. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Highly recommend

Brilliant place to buy from. Honest about putting it together… good price, dispatched promptly, good quality. Highly recommend

March 18, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Maria! We’re really pleased to hear you found everything clearly explained and that you were happy with the price, quality and speedy dispatch.

We truly appreciate your recommendation — thanks for taking the time to share your experience!

Rated 5 out of 5 stars

I can highly recommend

I can highly recommend, safety porch came erlier than expected with a proper delivery service and packed on a pallet. very good quality of the safety porch so will buy again for my guinea pigs

March 19, 2026
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Reply from Home & Roost

Thank you for your recommendation! We’re really pleased to hear the safety porch arrived earlier than expected and that you were happy with the delivery and packaging.

It’s great to know you’re impressed with the quality too — we hope it works perfectly for your guinea pigs. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great cat hutch

Great cat hutch, fantastic customer service. Great communication. Value for money. Even got a free cat blanket! What more can I say!

March 19, 2026
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Reply from Home & Roost

Thank you for your fantastic feedback, Steven! We’re so pleased to hear you’re happy with the cat hutch and that our team were able to provide great service and communication.

It’s lovely to know you enjoyed the little extra with the cat blanket too! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

2nd purchase of the same bird…

2nd purchase of the same bird table.last one lasted 7 years which is pretty good going for a product out in the elements

March 17, 2026
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Reply from Home & Roost

Thank you for your continued support, Mathew! We’re really pleased to hear your previous bird table lasted such a good length of time — seven years out in the elements is a great run.

We hope your new one serves you just as well, and we really appreciate you coming back to us again.

Rated 5 out of 5 stars

Good quality

Delivered on time, good sturdy construction.

March 17, 2026
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Reply from Home & Roost

Thank you for your review! We’re really pleased to hear your order arrived on time and that you’re happy with the sturdy construction. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

The item top was damaged when it…

The item top was damaged when it arrived so a replacement was organised very efficiently. I think the quality of the item I am a little disappointed with. Antony

March 16, 2026
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Reply from Home & Roost

Thank you for your feedback, Antony. We’re sorry to hear the item arrived damaged, but we’re glad we were able to organise a replacement quickly for you.

We’re also sorry to hear the quality hasn’t quite met your expectations — that’s certainly not what we aim for. We really appreciate you sharing your thoughts, and if there’s anything further we can do to help, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Super fast delivery and very pleased…

Super fast delivery and very pleased with coop and run. I was pleasantly surprised by the robustness and design of this coop. It was fairly simple to put together and everything fitted together as designed.It will be perfect for a quarantine coop.

March 16, 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Karen! We’re so pleased to hear you’re happy with the coop and run, and that the build quality and design exceeded your expectations.

It’s great to know everything went together smoothly and that it’s going to be perfect for your needs. We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Great quality bird boxes and would have…

Great quality bird boxes and would have given 5 stars, if it wasn't for the fact that a few screws were missing. Luckily I had some spare!

March 9, 2026
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Reply from Home & Roost

Thank you for your feedback, Lucy! We’re really pleased to hear you’re happy with the quality of the bird boxes.

We’re sorry to hear a few screws were missing — that’s certainly not ideal, although we’re glad you had some to hand to finish the job. We appreciate you pointing this out, and we’ll make sure it’s fed back to the team. Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

The tortoise run has been excellent

The tortoise run has been excellent. Easy to fold, secure, well-made, and good value.

March 9, 2026
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Reply from Home & Roost

Thank you for your great feedback, Nick! We’re really pleased to hear you’re happy with the tortoise run and that it’s been easy to use as well as good value. We appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

Goods received with end piece broken in…

Goods received with end piece broken in half.
This was replaced but when assembling I noticed on the frontage there was a knot hole going all the way through, and as the box assembly was partially complete I couldn’t be bothered to ask for a replacement.
The timber used for the box has many knots in it, not a good quality!

March 16, 2026
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Reply from Home & Roost

Thank you for your feedback, Mel. We’re sorry to hear about the issues you experienced, particularly with the damaged part on arrival and the timber quality — that’s not the standard we aim for.

We’re glad the initial issue was resolved, but it’s disappointing to hear the concerns continued during assembly. Your comments about the knots and overall finish are really helpful, and we’ll make sure they’re passed on to the team.

If you do change your mind, please don’t hesitate to get in touch — we’d be more than happy to look into this further for you.

Rated 5 out of 5 stars

Just perfect

Just perfect. Super happy with the service, the assistance , the delivery and especially the items. Will buy from them again.

March 13, 2026
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Reply from Home & Roost

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with everything from the service and assistance through to the delivery and the items themselves.

We really appreciate your support and look forward to helping you again in the future!

Rated 4 out of 5 stars

The product did what it said

The product did what it said. The only concern I have is that on the sides without a door, it seems a bit flimsy and concerned might break if lean on it accidently. I think it would be a better stronger product with an additional support on the two sides which don't have a door,

March 6, 2026
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Reply from Home & Roost

Thank you for your feedback, Richard! We’re pleased to hear the product is doing what it’s meant to.

We also really appreciate you highlighting your concerns about the side panels — that’s useful feedback, and we can certainly see how additional support there could improve things. Thanks again for taking the time to share your thoughts.

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