HomeFuels Direct Reviews 

Having ordered fuel on the 28th of Feb with a delivery date of the 8th of march. We still haven’t received fuel and when trying to contact we have the phone hung up on us.
I understand it’s only a day late but there’s is no communication to say when it will be delivered.
We have four children in a home that is heated by oil, with no estimated new delivery date.

Prompt service and reasonable price. Thanks

Professional and good price
Wp 3.3.26

Accepted our order when others are not due to ongoing issues. Thank you.
WB OX29

No one is returning my calls or emails and my oil was ordered in February
Eventually got through and was advices it will come just don’t know when so I’m trusting them to deliver this is the first time using them so I really hope they come through on this
Eventually I got through to a lovely lady who was very helpful and did return my calls and I did get my Oil a week later but I was just so relieved to get it as obviously with the war the Oil prices wete going crazy so once I got through to the right person, it all went smoothly so I can’t thank her enough.

Do not order from this company. They take your money, do not deliver the heating oil then refuse to answer every effort to contact them.

BHS 3/9/2026

Good company

Easy procedure to place order. Choices for order delivery. Best price locally in view of Midfle East conflict.
Order Date Tuesday 3rd March.
S D

REALLY DISSAPPOINTED
we placed an order prior to the current middle east situation and our order should have arrived no later than Friday 6th March.
I received a message thursday 5th 3pm stating our order would come Friday 6th March.

It got to about 3pm and we hadn't received the order so we called to check it was definitely coming - because of the current situation. They were not helpful in the slightest until I explained we had 3 small children.
They then advised the van had broken down earlier that day but the system hadn't updated we would receive a msg around 4pm the day before it was going to be delivered, but they really could not tell me when that might be.

I then received an email stating that the delivery was actually due Thursday 4th but the van had broken down and the local depot would be working over the weekend to reschedule the deliveries.

Did the van break down thursday or Friday? Because I had notification the delivery would be coming Friday....?!
I understand the staff are currently under a lot of pressure but the communication has always been shocking and the system updates far n few between when checking your account but come on...
Some sort of customer service has to be in place!
Ive only ever used because they were always cheapest but now I think id rather just pay more and actually know when my delivery might actually surface.

It's the same no matter what the current economical situation is like, communication minimal so you just spend a week or more leaving the tank accessible incase they turn up... with no updates.

I placed with Homefuels Direct on 13th February. It was scheduled for delivery on or before 2nd March. I contacted them on 2nd when I hadn't received the delivery and received a "no reply" email saying that it would be delivered on 3rd March, the next day. It wasn't.

I emailed again, then emailed Certas, the parent company of Homefuels Direct, asking when delivery would be made, then repeated the email to both on 7th March. I've had no response to any of those messages.

I live in a rural area with no gas supply, so use oil for both heating and cooking. I have had to stop using my heating so I don't run out of oil for cooking. It's now over 3 weeks since I placed the order so it's only a matter of time before I do run out of oil for cooking. They have had my money for all that time.

I've been using Homefuels Direct for years now so especially disappointed to have this experience now, the second time this year. The delivery people are always friendly, helpful and professional - it's the co-ordination and communication that is so poor.

Update: An auto-reply to the invitation below. So much for "further investigation"!

Oil delivered today 16th March, so a fortnight late, but at the original price, so I guess that's as good as it gets at the moment. The delivery man was great as always.

Competitive prices and easy to place order. Also great being able to choose size of tanker for delivery.

Avoid, no contact just cancelled my order. When I tried to re order it’s doubled. Do they cancelled my order to hike the price. AVOID !!!

Used these before and have had nothing but a good experience. Waiting for my next delivery.

Easy to use website. Price that was miles better than others who had rushed to massively increase their prices following the crisis in the Middle East. Two week delivery schedule arrived in fact in seven days. At this competitive pricing, will use again and I have tried both local and national suppliers.

Very disappointing experience. My oil delivery never turned up and nobody contacted me to let me know. When I eventually got in touch, I was told the lorry couldn’t fit down my road, which is untrue as standard oil tankers deliver here regularly.

Because I wasn’t informed on the day, I had to place a last-minute order elsewhere and pay an extra £50 for quicker delivery to avoid running out of oil. The company refused to reimburse this cost.

If they had simply told me the delivery wasn’t happening, I could have ordered elsewhere at a normal price. Very poor communication and customer service.

Normally very quick delivery and good communication

1st time using this site.
Great price & communication
Will certainly use again

This is my first time using Homefuels after being recommended by a friend.
Setting up an account and ordering was straight forward
Looking forward to my delivery around the 13 March👍
B Y

Oil came sooner than expected and was cheaper than the competitors
On fuelling day, I got a phone call to confirm location and the gentleman filling the tank was here and gone within 5-10minutes with no disturbance
Thank you

Ordered on the 3rd march delivery expected by the 18th will update review them
Update! Delivery on time but did not deliver the full amount even though plenty of room left in the tank! Ordered 700 and only had 685 delivered, delivery driver didn’t put lid back on tank either not a great experience really, and also no free additive as advertised