Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can... See more
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Review summary
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Reviews shaping this summary
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... See more
Company replied
Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... See more
Company replied
These chairs are strong and beautiful. Buying experience was easy. They arrived in two days which was brilliant. Luckily my husband is handy and put 16 legs on. The only thing was legs were pale and l... See more
Company replied
Company details
Written by the company
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Contact info
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, United Kingdom
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4.7
Excellent
289 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Lovely desk very speedy delivery too
March 3, 2025
Reply from Home Garden Direct
Hi Tina,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Would recommend!
Ordered a chest of draws, so fast delivery notification and customer care all the way until delivered.
Quality is solid over the moon.
Would 100% recommend.
Thankyou.
March 3, 2025
Unprompted review
Reply from Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
I couldn’t speak highly enough of how…
I couldn’t speak highly enough of how impressive the service provided from the date of order until receipt of the item.
Nick in customer care has been fantastic throughout
March 6, 2025
Unprompted review
Reply from Home Garden Direct
Hi Iain,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Reply from Home Garden Direct
Hi Mrs Rees,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
really great company
really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*
February 5, 2025
Reply from Home Garden Direct
Hi Gemma,
We are so pleased you are happy with your new chairs!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
This is so funny
This is so funny, I went on here to leave a review because the customer service from Nick was so good and it seems I'm not the only one :-). Things can go a little wrong sometimes but when you ask for it to be sorted and you get a really prompt, kind and professional response, and the issue is completely resolved what could have been a 3 star becomes a 5.
February 12, 2025
Unprompted review
Reply from Home Garden Direct
Hi Ellie,
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Reply from Home Garden Direct
Hi Mrs Davies,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Great Customer Service by Nick
Nick dealt with my query efficiently and was very friendly, also checking if there was anything else I require. He ordered my replacement parts swiftly and they arrived with a couple of days. Nick followed up on the delivery to ensure all was well. Looking forward to assembling my unit. Great customer service.
February 14, 2025
Reply from Home Garden Direct
Hi Debra,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Reply from Home Garden Direct
Hi Tomas,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Brilliant
I purchased a sage green sideboard from your company and although flat packed it built up beautifully and it was cheaper than elsewhere for same item very impressed Home and Garden 👏
February 4, 2025
Reply from Home Garden Direct
Hi Eileen,
We are so pleased you are happy with your new sideboard!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Great product and service
January 27, 2025
Reply from Home Garden Direct
Hi Sophie,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
I ordered a tv unit it was so easy to…
I ordered a tv unit it was so easy to build on my own amazing quality very happy with it
January 27, 2025
Reply from Home Garden Direct
Hi Nicola,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Mirror itself is lovely and good price
Mirror itself is lovely and good price. Terrible experience with the delivery company used Furdeco which sadly would make me not order from the site again
January 27, 2025
Reply from Home Garden Direct
Hi Craig,
Thank you for your feedback, much appreciated.
We are pleased that you like the mirror and apologies for the issues you have experienced with the courier.
Kind regards
I am so pleased with the mirror I…
I am so pleased with the mirror I ordered. It is exactly as pictured and arrived very quickly and in perfect condition. Thank you
January 31, 2025
Reply from Home Garden Direct
Hi Nicola,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Thank you
Thank you, couldn’t be more helpful and
I’m very pleased with my beautiful chairs
Thank you
January 31, 2025
Reply from Home Garden Direct
Hi,
We are so pleased you like your new chairs!
Thank you for your lovely feedback, very much appreciated.
Kind regards
Excellent Customer Service
Beautiful Mirror but unfortunately was damaged on delivery. I contacted the supplier immediately and spoke to Nick who was absolutely perfect! He was polite, professional and very sympathetic. I was asked how I would like to proceed and when I chose my preference it was dealt with immediately without any fuss. I would certainly buy from this supplier again.
February 6, 2025
Unprompted review
Reply from Home Garden Direct
Hi Wendy,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
I recently purchased a shoe cabinet…
I recently purchased a shoe cabinet from this companies website and when it arrived, unfortunately he had a few marks on it which I was unhappy with. After speaking to Nick, I could not have been happier. He dealt with my problem very effectively and I now have a show cabinet just as described on there website. He kept me updated every step of the way and could not have been more helpful. I would definitely recommend. Thank you again Nick.
January 23, 2025
Unprompted review
Reply from Home Garden Direct
Hi Hayley,
We are so pleased you are happy with your new shoe cabinet!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Great customer service.
I’m very pleased with the sofa I purchased. It is exactly as shown in the website.
I was also very pleased with the customer service I received. When the initial item didn’t arrive on the expected day (an issue with the delivery company) an agent immediately stepped in and sorted everything out with an alternative delivery company. He kept me informed through your the process. Ten out of ten for customer care!
January 7, 2025
Reply from Home Garden Direct
Hi Morag,
We are so pleased you like your new sofa!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Will certainly shop here again.
Will certainly shop here again.
Brilliant service
The sofabed is a fantastic addition to my spare room 😀
January 6, 2025
Reply from Home Garden Direct
Hi Ms Parkinson,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Cabinets all scratched and called twice…
Cabinets all scratched and called twice with no look over the phone!!
January 2, 2025
Reply from Home Garden Direct
Hi Jade,
Apologies for the issues that you have had. I have tried to call you first thing this morning and have left you a voicemail.
I’m sorry that you have not been able to get through to us, I’m not sure what time you tried to call but our opening hours are Monday – Friday 08:00 – 16:00 and we have been here all week (these are on our website along with our e-mail address).
If you tried to call us between Christmas and New Year we were closed from the 24th December to the 2nd January, there was a message on our website to reflect this.
I have sent you an e-mail as well, so we can look to get this resolved to your satisfaction ASAP.
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