While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the excellent customer service, appreciating the personalized approach and clear communication throughout the process, from initial quotes to installation and aftercare. Consumers also frequently mention the competitive pricing and the efficiency of the service, noting that installations are completed smoothly, on time, and with minimal disruption. However, some customers also noted issues with problem resolution, where initial visits did not fix the issue, leading to further efforts to resolve the problem. A few other people also felt that they could have found a cheaper solution with a local firm.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight competitive pricing, with... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

First class all the way. Arranged home visit Kevin was prompt. Discussed the boiler systems available. Inspected boiler measured making sure whatever I chose would be an ideal fit, checked meter and... See more

Rated 5 out of 5 stars

The guys turned up when they said they would got stuck into doing the job fitted the boiler and away by 2.30 pm they got all the rubbish taken away and they cleared up any mess also showed us jow the... See more

Rated 5 out of 5 stars

We needed a new boiler and asked for quotes. These were given by an engineer, not a salesman, after discussing our requirements. Good prices and advice, and we were given quotes for three which suited... See more

Rated 5 out of 5 stars

Kevin gave us a fair estimate, not the cheapest and not the dearest but there was no hard sell unlike another company. Paul arrived on time on the agreed date and dismantled our old boiler. Bang on cu... See more

Rated 5 out of 5 stars

Has new boiler installed. Cannot give this company enough praise from quote to install. Kevin was so professional and fully understood my requirements. Big shout for Billy the installing enginee... See more

Rated 5 out of 5 stars

2 Old school engineers (takes 1 to know 1)turned up 10 mins early and burst into action.Quite a big job with boiler getting changed and water heater getting pulled out upstairs.We made the mistake and... See more

Rated 5 out of 5 stars

Kevin came to see us and was very helpful and gave us good advice for the installation of a boiler. A few days later his Installer, Billy, came to install the new boiler. He was brilliant, nothing... See more

Rated 5 out of 5 stars

Kevin called out on the Tuesday. Knew which boiler we wanted. Gave a quote there and then without any hard sale. Price was the best we’d received. Called next day to accept quote and boiler fitted by... See more

Rated 5 out of 5 stars

We’re regular customers of Homeheat. From maintenance to radiator and boiler installations we’re confident that we’ll get the best service. Paul has installed two boilers for us. Great worker. Conside... See more

Rated 5 out of 5 stars

Great from start to finish. We wanted to replace our boiler, since the old one was on the way out. Homeheat gave us a very competitive quote and explained everything in advance. The installation went... See more

Rated 5 out of 5 stars

Met with Kevin first of all for quote. Arrived on time. Knowledgeable and not pushy. Decided to go ahead with Homeheat Scotland. Paul and Billy came to install boiler. Arrived on time. Worked extreme... See more

Rated 5 out of 5 stars

The team were great from start to finish. Thorough inspection and quotation, easy to arrange install. They turned up on time, were lovely guys and tidied everything up. Our new boiler is working perfe... See more

Rated 5 out of 5 stars

Kevin (Engineer) visited my property within 24 hours to diagnose the fault with my boiler pressure reaching maximum within minutes, free of charge! After that, I was given a reasonable quote for... See more

Rated 5 out of 5 stars

Courteous, professional, thoughtful staff, from the phone call to book appointment to the installation. The engineers turned up well before their start time and they cleaned up behind them when job w... See more

Rated 5 out of 5 stars

Homeheat Ltd installed a new boiler in our home in March. They did an excellent job both with surveying, communication and the installation itself. Now two months later I asked them for advice about a... See more

Rated 5 out of 5 stars

We called for a new boiler quote, engineer was out to survey what was required within a couple of days. Quotes very competitive and everyone friendly and easy to deal with. New boiler installed the fo... See more

Rated 5 out of 5 stars

Over all experience was excellent, work was completed quickly and to great standard. Fitted navien 500 boiler and took away old tanks ect it's made a huge difference to the house ! Tamara has a... See more

Rated 5 out of 5 stars

A friendly, efficient and professional job from start to finish. A very competitive quote and agreed on a fitting date. Billy turned up on time and ready to go. Was very friendly and professional. Hom... See more

Rated 5 out of 5 stars

The job was slotted in quicker than planned, tennant loved engineers workmanship, new boiler runs much quieter. Tamara in office was great to deal with and the whole job was planned effortlessly wit... See more

Rated 5 out of 5 stars

Phoned and within mins Kevin answered I sent through pictures of the boiler and in the morning I had an email with a quote which was cheaper than a couple I already had . I agreed to the price and had... See more

Rated 5 out of 5 stars

Homeheat were very professional and helpful. No mess leader and fixed older issues with water pressure. Thanks guys I can get a decent shower again. Would highly recommend. Definitely use again.

Rated 5 out of 5 stars

The Heating engineer was respectful of my home and completed the job efficiently with no fuss. The radiators that were installed are working perfectly. I've used Home Heat for a few years now and they... See more

Rated 5 out of 5 stars

Gas boiler replaced with a 7yr warranty. Job was completed at date which suited me and installed very quickly at a very competitive price. The person I spoke to at the office was very understanding on... See more

Rated 5 out of 5 stars

Would recommend Homeheat to everyone. Needed a new boiler and from first phone call to the Lady in the office, right to getting the job done by the installer they were great and very helpful and pr... See more

Rated 5 out of 5 stars

Cannot fault experience using Homeheat from initial contact to boiler installation. Office staff, Kevin and 2 engineers that fitted boiler were friendly and professional. Impressed with care taken in... See more

Rated 5 out of 5 stars

Excellent service from start to finish from all the Homeheat staff. Initially Kevin came out and assessed the job required and took his time to talk through available options for the modernisation o... See more

Rated 5 out of 5 stars

Homeheat were fantastic from start to finish. After some online research, we decided to go for Viessmann Vitodens 050, but as it happens with online quotes, most companies wanted to push on us a... See more

Rated 5 out of 5 stars

Great experience. Used home heat to supply and fit a new boiler. The boiler was fitted a week after my first call to set up an appointment. Would recommend.

Rated 5 out of 5 stars

Arrived on time, fitted new boiler within hours, tided up after them. Would recommend to others.

Rated 5 out of 5 stars

The two engineers were very helpful and simply got on and did the job . They did it within the promised timescale and left everything clean and tidy.

Rated 5 out of 5 stars

Turned up prompt. No fuss. Job completed well on time and coordination with the electrician made everything go well.

Rated 5 out of 5 stars

The guys did a great job installing my new heating system they worked hard and were polite and friendly, I will continue to use Homeheat for my boiler service ect a good company to deal with all toget... See more

Rated 5 out of 5 stars

First off, the communication was great from the start, which is very important and then everything went quickly and smoothly. Very friendly people and would highly recommend them.

Rated 5 out of 5 stars

Hi my name is Kathleen Murray. I live in Greenock. I have been dealing with Homeheat Ltd for the past three years. I called Homeheat Ltd to get a quote for a boiler. I also contacted various... See more

Rated 5 out of 5 stars

Homeheat plumbers were first class with all this instillation they were on site before 8 in the morning and never left until each task was done they fitted all copper pipework for our heat pump and al... See more

Rated 5 out of 5 stars

Painless experience with friendly and professional company and i would highly recommend on the basis of response time and work carried out

Rated 5 out of 5 stars

Absolutely fantastic team. Clean, listen to their customer. Minimum disruption, clean up after themselves, Informative throughout the process and very reasonable and competitive. Highly recommend.

Rated 5 out of 5 stars

Homeheat visited to quote for new boiler installation and replacement of a couple of new radiators. Were prompt, polite and knowledgeable throughout. Answered all questions and provided plentifu... See more


Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Heating Contractor

Written by the company

Homeheat Limited have been serving customers for 12 years. We pride ourselves on a strong work ethic, integrity and customer first focused approach. We work in tandem with the market leaders in the industry. We are approved contractors for NICEIC, Gas safe, Check -a-trade and our most notable achievement is that we are one of only Ten Worcester Bosh Diamond Accredited Installers in Scotland. Our team has one primary focus everyday, which is to make each job as important to us as it is to the customer and striving to deliver the best customer experience we can. Homeheat Limited are delighted to announce that we have recently been selected as Highly Commended in the Heating & Ventilation News Awards for Domestic Heating Contractor of the year 2019. Most recently, we have been shortlisted for 2020/21 Regional Boiler & Heating Installer Contractor of the Year within the Regional Energy Efficiency awards.


Contact info

5.0

Excellent

TrustScore 5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Homeheat boiler installation

Bill, the Homeheat engineer, who installed my gas boiler was efficient, informative and helpful throughout the entire procedure. I am delighted with this installation and with the customer service I have received from Homeheat Ltd. I have no hesitation in giving this company 5 stars.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional Service

Service was friendly and professional. New boiler installer, Billy, worked hard and did a fine job in setting everything up and running all the tests. All is working well and I would certainly recommend this company.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler

The staff kept us informed all the time nothing was to much trouble. The engineer's Paul and Billy worked hard that day and put in a long shift of 11 hours not including there travel time. Would highly recommend Homeheat Ltd.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Arrived when they said

Arrived when they said, carried out work to a high standard, kept us informed at every step.
Provided accurate quote, reasonable prices.
Would definitely use again.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

New boiler experience

We had an issue with our boiler and gave home heat a call. They came out the same day to assess the boiler. After examining the boiler it turned out to be a faulty circuit board. As the boiler was so old we decided to opt for a new one. Home heat gave us a few different options for boilers. They arranged for the boiler to be fitted on a day that suited us. The engineer came at the time stated. He done a great job. Very efficient and the quality of work was excellent. He tidied up after himself and took all the old parts away. I would definitely recommend this company for anyone looking to have a job done quickly and professionally.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Old fashioned standards, outstanding experience.

Getting a new heating system in is stressful for the customer and without using a company previously it is difficult to relax and believe that everything will be fine (or at least it is for me). I obtained a quote for changing my heating system to a combi set up and was prepared to go with it but thought I best get a second quote just in case and contacted Homeheat. Only reason I had heard of them was because a friend was using them. Kevin came out and talked me through the job, answered all my questions with proper responses not prevarication. Their quote was significantly cheaper for what appeared the same list of tasks and I chose them. To say I am delighted would be an understatement, Billy and Lee arrived on time and got to work right away. They completely covered my carpets with dust sheets, tidied as they went along and didn't stop until 5 in the evening when the heating was installed. They fully cleaned up their mess, including a bit of plastering, chopping my old cold water tank and removal of all the rubbish. This company appears to be a throwback to when we would talk about tradesmen who genuinely appear to be interested in doing their best for the customer. All guarantees and documentation was left for me and certificates received through the post. I sincerely recommend this company.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, happy to recommend Homeheat Limited.

The whole experience from first contact to completion was superb, they did what they said they would do from start to finish, installation complete and carpet protection removed hardly needed to clean up.
The cost was very competitive.
Guarantee and warranty arrived by post the following day.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Homeheat fitted a new boiler for us

Homeheat fitted a new boiler for us.
From calling the company to arrange for someone to come out and advise us on the boiler to the actual fitting of it was very professional and their work was to a high standard. They were patient, courteous and tidy and answered all our questions.

I would have no hesitation in recommending this company to all my family and friends. In fact it was my niece who recommended them to us.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Simply great service

Everything went very well from Kelvin Whitters' visit to home for survey and recommendation to Bellie's installation of new boiler. Many installers came for the survey and gave quotation but Homeheat Limited quotation was the competative and well description of works involved. A few installers said they would need to engage a jointner for creating additional space for new filter but Kelvin was confident to fit this within space.
On the day of boiler installation, Billy was on time and he explained everything before beginning of work. He was friendly and fully focused on his work. He didn't take even lunch break and completed installation and commissioning before 4pm. Boiler is working well and we are now happy to get additional hot water shower flow.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellant Boiler Company

Kevin came out to survey my house and gave a good quote
I then had Billy and Paul the installers in who did a great job of fitting my boiler and also fitting valves onto my shower.
They were very nice and did a excellant job and made sure there was no mess left at all.
Very professional company and all staff were lovely and very helpful
I would highly recommend Homeheat Ltd..

Lynn Devine

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

HOMEHEAT LTD 5 🌟

Homeheat were great from start to finish. They were by far the most reasonably out of the x3 quotes that we got by quite a sum / for exactly the same boiler and service. Kevin who initially came out to carry out estimate / survey was very informative / helpful. We were then sent proper quote, broken down to show us exactly what we were paying for. None of the other companies did this. We didn't have to pay a penny up front either. When instalation day came everything was straight forward. Paul the Homeheat plumber/ heating engineer was great. No fuss and very pleasant guy. All couldn't have gone any better. Explained everything so well. Following day we received follow up call to make sure all was good , which it was. Received our invoice and paying was straight forward. Would highly recommend this company. Very well run/ organised. Saved us a small fortune in comparison to others. 5 stars 🌟

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and easy

Quick, simple but informative consultation with Kevin.
Best quote I received by far.
Fitters arrived when they said they would, finished the boiler replacement and cleared all the debris away.
Courtesy call the day after installation, registered warranty.
Hassle free boiler replacement !!
Can't recommend enough

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Phoned on Friday
Boiler installation within a week
Very professional company and great staff

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

arrived on time

arrived on time . did a good job. no mess. was only 5hrs removing old boiler installing new one

June 29, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look