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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the excellent customer service, appreciating the personalized approach and clear communication throughout the process, from initial quotes to installation and aftercare. Consumers also frequently mention the competitive pricing and the efficiency of the service, noting that installations are completed smoothly, on time, and with minimal disruption. However, some customers also noted issues with problem resolution, where initial visits did not fix the issue, leading to further efforts to resolve the problem. A few other people also felt that they could have found a cheaper solution with a local firm.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Price

Reviewers mention positive feedback about price. Customers frequently highlight competitive pricing, with... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

First class all the way. Arranged home visit Kevin was prompt. Discussed the boiler systems available. Inspected boiler measured making sure whatever I chose would be an ideal fit, checked meter and... See more

Rated 5 out of 5 stars

The guys turned up when they said they would got stuck into doing the job fitted the boiler and away by 2.30 pm they got all the rubbish taken away and they cleared up any mess also showed us jow the... See more

Rated 5 out of 5 stars

We needed a new boiler and asked for quotes. These were given by an engineer, not a salesman, after discussing our requirements. Good prices and advice, and we were given quotes for three which suited... See more

Rated 5 out of 5 stars

Kevin gave us a fair estimate, not the cheapest and not the dearest but there was no hard sell unlike another company. Paul arrived on time on the agreed date and dismantled our old boiler. Bang on cu... See more

Rated 5 out of 5 stars

Has new boiler installed. Cannot give this company enough praise from quote to install. Kevin was so professional and fully understood my requirements. Big shout for Billy the installing enginee... See more

Rated 5 out of 5 stars

2 Old school engineers (takes 1 to know 1)turned up 10 mins early and burst into action.Quite a big job with boiler getting changed and water heater getting pulled out upstairs.We made the mistake and... See more

Rated 5 out of 5 stars

Kevin came to see us and was very helpful and gave us good advice for the installation of a boiler. A few days later his Installer, Billy, came to install the new boiler. He was brilliant, nothing... See more

Rated 5 out of 5 stars

Kevin called out on the Tuesday. Knew which boiler we wanted. Gave a quote there and then without any hard sale. Price was the best we’d received. Called next day to accept quote and boiler fitted by... See more

Rated 5 out of 5 stars

We’re regular customers of Homeheat. From maintenance to radiator and boiler installations we’re confident that we’ll get the best service. Paul has installed two boilers for us. Great worker. Conside... See more

Rated 5 out of 5 stars

Great from start to finish. We wanted to replace our boiler, since the old one was on the way out. Homeheat gave us a very competitive quote and explained everything in advance. The installation went... See more

Rated 5 out of 5 stars

Met with Kevin first of all for quote. Arrived on time. Knowledgeable and not pushy. Decided to go ahead with Homeheat Scotland. Paul and Billy came to install boiler. Arrived on time. Worked extreme... See more

Rated 5 out of 5 stars

The team were great from start to finish. Thorough inspection and quotation, easy to arrange install. They turned up on time, were lovely guys and tidied everything up. Our new boiler is working perfe... See more

Rated 5 out of 5 stars

Kevin (Engineer) visited my property within 24 hours to diagnose the fault with my boiler pressure reaching maximum within minutes, free of charge! After that, I was given a reasonable quote for... See more

Rated 5 out of 5 stars

Courteous, professional, thoughtful staff, from the phone call to book appointment to the installation. The engineers turned up well before their start time and they cleaned up behind them when job w... See more

Rated 5 out of 5 stars

Homeheat Ltd installed a new boiler in our home in March. They did an excellent job both with surveying, communication and the installation itself. Now two months later I asked them for advice about a... See more

Rated 5 out of 5 stars

We called for a new boiler quote, engineer was out to survey what was required within a couple of days. Quotes very competitive and everyone friendly and easy to deal with. New boiler installed the fo... See more

Rated 5 out of 5 stars

Over all experience was excellent, work was completed quickly and to great standard. Fitted navien 500 boiler and took away old tanks ect it's made a huge difference to the house ! Tamara has a... See more

Rated 5 out of 5 stars

A friendly, efficient and professional job from start to finish. A very competitive quote and agreed on a fitting date. Billy turned up on time and ready to go. Was very friendly and professional. Hom... See more

Rated 5 out of 5 stars

The job was slotted in quicker than planned, tennant loved engineers workmanship, new boiler runs much quieter. Tamara in office was great to deal with and the whole job was planned effortlessly wit... See more

Rated 5 out of 5 stars

Phoned and within mins Kevin answered I sent through pictures of the boiler and in the morning I had an email with a quote which was cheaper than a couple I already had . I agreed to the price and had... See more

Rated 5 out of 5 stars

Homeheat were very professional and helpful. No mess leader and fixed older issues with water pressure. Thanks guys I can get a decent shower again. Would highly recommend. Definitely use again.

Rated 5 out of 5 stars

The Heating engineer was respectful of my home and completed the job efficiently with no fuss. The radiators that were installed are working perfectly. I've used Home Heat for a few years now and they... See more

Rated 5 out of 5 stars

Gas boiler replaced with a 7yr warranty. Job was completed at date which suited me and installed very quickly at a very competitive price. The person I spoke to at the office was very understanding on... See more

Rated 5 out of 5 stars

Would recommend Homeheat to everyone. Needed a new boiler and from first phone call to the Lady in the office, right to getting the job done by the installer they were great and very helpful and pr... See more

Rated 5 out of 5 stars

Cannot fault experience using Homeheat from initial contact to boiler installation. Office staff, Kevin and 2 engineers that fitted boiler were friendly and professional. Impressed with care taken in... See more

Rated 5 out of 5 stars

Excellent service from start to finish from all the Homeheat staff. Initially Kevin came out and assessed the job required and took his time to talk through available options for the modernisation o... See more

Rated 5 out of 5 stars

Homeheat were fantastic from start to finish. After some online research, we decided to go for Viessmann Vitodens 050, but as it happens with online quotes, most companies wanted to push on us a... See more

Rated 5 out of 5 stars

Great experience. Used home heat to supply and fit a new boiler. The boiler was fitted a week after my first call to set up an appointment. Would recommend.

Rated 5 out of 5 stars

Arrived on time, fitted new boiler within hours, tided up after them. Would recommend to others.

Rated 5 out of 5 stars

The two engineers were very helpful and simply got on and did the job . They did it within the promised timescale and left everything clean and tidy.

Rated 5 out of 5 stars

Turned up prompt. No fuss. Job completed well on time and coordination with the electrician made everything go well.

Rated 5 out of 5 stars

The guys did a great job installing my new heating system they worked hard and were polite and friendly, I will continue to use Homeheat for my boiler service ect a good company to deal with all toget... See more

Rated 5 out of 5 stars

First off, the communication was great from the start, which is very important and then everything went quickly and smoothly. Very friendly people and would highly recommend them.

Rated 5 out of 5 stars

Hi my name is Kathleen Murray. I live in Greenock. I have been dealing with Homeheat Ltd for the past three years. I called Homeheat Ltd to get a quote for a boiler. I also contacted various... See more

Rated 5 out of 5 stars

Homeheat plumbers were first class with all this instillation they were on site before 8 in the morning and never left until each task was done they fitted all copper pipework for our heat pump and al... See more

Rated 5 out of 5 stars

Painless experience with friendly and professional company and i would highly recommend on the basis of response time and work carried out

Rated 5 out of 5 stars

Absolutely fantastic team. Clean, listen to their customer. Minimum disruption, clean up after themselves, Informative throughout the process and very reasonable and competitive. Highly recommend.

Rated 5 out of 5 stars

Homeheat visited to quote for new boiler installation and replacement of a couple of new radiators. Were prompt, polite and knowledgeable throughout. Answered all questions and provided plentifu... See more


Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Heating Contractor

Written by the company

Homeheat Limited have been serving customers for 12 years. We pride ourselves on a strong work ethic, integrity and customer first focused approach. We work in tandem with the market leaders in the industry. We are approved contractors for NICEIC, Gas safe, Check -a-trade and our most notable achievement is that we are one of only Ten Worcester Bosh Diamond Accredited Installers in Scotland. Our team has one primary focus everyday, which is to make each job as important to us as it is to the customer and striving to deliver the best customer experience we can. Homeheat Limited are delighted to announce that we have recently been selected as Highly Commended in the Heating & Ventilation News Awards for Domestic Heating Contractor of the year 2019. Most recently, we have been shortlisted for 2020/21 Regional Boiler & Heating Installer Contractor of the Year within the Regional Energy Efficiency awards.


Contact info

5.0

Excellent

TrustScore 5 out of 5

764 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. We wanted to replace our boiler, since the old one was on the way out. Homeheat gave us a very competitive quote and explained everything in advance. The installation went extremely smoothly (even went above and beyond, looking into a problem we had with one of the radiators). Very professional and friendly - great combination. Would highly recommend.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Replacement of Hot water tank and cold water tank ballcock valve.

1. Quotation of the job costs and requirements done by photos sent with my requirements by Kevin who is one of the most helpful and responsive managers I've dealt with. This makes it quicker and easier to decide and approve the work.
2. Job scheduled for completion within 5 working days. the administration staff were very helpful to ensurre a speedy repair.
3. The 2 engineers (Billy and Paul) arrived early on time with all the appropriate parts and materials to complete the work in a one day visit. They were very professional in provision of coverings to ensure cleanliness at all times. they were very knowledgeable, engaging and professional in the repair work they completed to get my hot water tank replaced and a new ballcock fitted to my cold water tank.
4. On completion of the work all tests were completed to ensure everything worked as designed. All debris was removed and the work areas cleaned prior to departure.
5. The billing was as per the quotations with no surprise add on to cost etc.
I previously used Homeheat to install my boiler in 2018, carry out annual service of same and had no hesitation in selecting them for a quote and as a preferred repairer to complete the work. I would highly recommend them to anyone wishing to use their services.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

It was very daunting choosing an installer to replace my boiler, but Kevin at Homeheat was by far the most courteous and knowledgeable, and actually didn't push to replace my boiler! He explained different options, and was honest about risks etc. In comparison, no other company (4 in total!) even discussed another option to replacing my boiler. In the end I decided to have a new boiler installed, and going with Homeheat was a 'no brainer'. On the day the two engineers arrived at 8am and completed same day. The guys were really nice and did a fantastic job. Post installation, the company called me to make sure I was happy, following which they registered the guarantee and promptly sent out the paperwork.....all before I had settled the invoice! I look forward to Homeheat servicing my boiler for many years to come - to date their service and customer experience is second to none. I very rarely write reviews, but I am so pleased with everything that I feel this small company deserves some recognition. Thank you Kevin & Homeheat!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

The team was incredibly professional…



The team was incredibly professional and knowledgeable, guiding me through the process of selecting the perfect boiler for my home. They took the time to understand our needs and provided expert advice and guidance.

Installation day was smooth and efficient. The technicians arrived on time, were friendly, and worked diligently to ensure everything was set up correctly. They took the time to explain how the new system works and answered all my questions, making sure I felt comfortable with the new setup.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Our new Vaillant boiler replaced our old boiler, inside the same 'hi-end' kitchen cabinet. We live on the fourth floor, and the new boiler had to connect exactly to the existing flue pipe and still fit within the cabinet. The kitchen cabinet was disassembled and the new boiler was installed. There were no problems and no leaks. The team worked a full day (because of the cabinet), They would not leave until they were certain that every radiator was filling correctly, and that we knew how to program the heating. The team worked intensely and were very pleasant. Next morning, our own joiner came to adjust the cabinet (as planned) and had it up on the wall around the boiler in 90 mins. Everything went without a hitch. Many thanks!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, including after sales, this company and everyone involved provided great service and advice. Highly recommend for anyone interested in replacing their boiler

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great service!

HomeHeat Ltd just installed a new boiler, and I couldn't be more impressed! From start to finish, the experience was fab!

Their pricing was transparent and highly competitive. I received several quotes from different companies, but HomeHeat Ltd stood out not only for price but also for the value they offered.

Communication was top notch from start to finish. The team kept me in the loop at every stage. They took the time to explain the different options available and helped me choose the best boiler for my needs.

The installation itself was very smooth. The installers arrived on time, worked efficiently, and were respectful of my home. They left everything clean and tidy, which I truly appreciated.

Overall, I can’t recommend HomeHeat Ltd for anyone looking for a new boiler. Their combination of fair pricing, excellent communication, and outstanding service made the whole process smooth and stress-free. Thank you, HomeHeat Ltd!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Barry Murphy gas boiler service

Rang Barry Murphy for a gas boiler service on 17/01 and arrived on the 20/01. Work carried out and explained what he was doing and replaced the pump that was not fit for purpose. Would highly recommend Barry as I will be using him for my yearly service going forward

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler swap

Two fitters arrived at the time they stated, to do a boiler swap. They worked till 19.00 explained how to work the controls and left ,spot on.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I called Homeheat Ltd on the 30/12, Kevin came out to check the old boiler on the 03/01, brand new boiler installed on the 10/01/25 and they even repaired one of my radiators while they were here. Work was carried out to a very high and professional standard. Customer service from the office was excellent. I would definitely use Homeheat again and can highly recommend them.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Homeheat Wonders

From the moment I contacted Homeheat about installing a new boiler, I have nothing but praise for them. Each and every member of staff is willing, courteous and helpful, from the Office Staff, to the Engineer, to the Salesman, to the Electrician. Nothing was any problem for any of them and they did everything to make the whole process smooth and "painless". I would have no hesitation in recommending them to anyone in future and thank them all for a job well done. All turning up on time, as promised, minimal disruption during the work being carried out, and the place being left spotless when finished. Congratulations to the whole team. You could certainly teach some others how a business should be run. And the icing on the cake was the very competitive price.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Kevin and Lynne for a quick, tidy and efficient job!

Thanks to Kevin and Lynne for installing my central heating so quickly and efficiently, the job was completed less than two weeks after receiving my quote. Kevin was very helpful and friendly and left the place tidy after finishing, cheers Kev! And thank you Lynne for sourcing black valves for the black radiator!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Hassel free installation and were…

Hassel free installation and were willing to go through a complex process of an insurance claim which made it difficult for them. Great after service care. Cannot rate highly enough.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Needed a replacement boiler and had a…

Needed a replacement boiler and had a few companies round to quote me. Went with Homeheat as their price was not only the best but the fact they're not just a one man band appealed. Boiler install was done and a great job was done, Paul made sure everything was working as it should and did a great job, would definately recommend.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great experience from quote to installation and very competitive price. Would definitely recommend

November 11, 2024
Unprompted review

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