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Home Image Direct Reviews 2,069

•
TrustScore 5 out of 5

4.8

Wallpaper Store
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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, and are very satisfied with the efficient order processing and fast delivery services. Many appreciate the wide selection of wallpapers available and the helpfulness of the customer service team. However, some customers reported issues with receiving incorrect items or samples that did not accurately represent the product. A few also mentioned problems with batch numbers not matching, leading to difficulties during installation, or dissatisfaction with the actual appearance of the wallpaper compared to website images.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight at finding desired... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and delivery of their... See more

Service

Customers had positive experiences with service, often highlighting the excellent and fast delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing... See more

Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent company

I've bought wallpaper here previously (last year)so was really confident about buying again. Wasn't disappointed 👍
Very helpful team, great designs, excellent prices.
Quick despatch.
Highly recommended 💯

July 28, 2025
Rated 1 out of 5 stars

Disappointed different shades

While I have to say, I have been given a refund for 3 rolls of the wallpaper I purchased. I found the whole experience a total pain from when the paper arrived it seemed to be great all the batch numbers matched. My decorator hung it correctly. When dry the 2 rolls we used were different shades. I bought 4 rolls we had to replace the last 2 lengths, which meant my decorator had to come back the next week to do it again!! I was beyond disappointed I won't be purchasing wallpaper online again!!..

July 4, 2025
Rated 5 out of 5 stars

Home Image

Had a great experience with Home image,very helpful and everything I ordered turned up well packed and on the time I was given.

July 25, 2025
Rated 5 out of 5 stars

Excellent service

We bought our Laura Ashley wallpaper from Home Image Designs….arrived promptly and with a £10/roll discount…so we are very pleased with our purchase.

July 17, 2025

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