While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very disappointed with this store. Over the space of 2 weeks since purchase our square design 2 draw bedside table, diamond design media unit and slab design 1 draw media unit have drastically c... See more

Company replied

Rated 5 out of 5 stars

I received really great service from Home James. I purchased 2 bedside tables and Home James were much better priced than other online retailers for the same item. I also emailed them directly for som... See more

Rated 5 out of 5 stars

Would highly recommend Home James for both product and customer service. I ordered 2 chest of drawers. I contacted them prior to ordering and they responded straight away. We had trouble with the... See more

Rated 5 out of 5 stars

So, I gave them a scathing and wholly undeserved review, because as is my habit, I didn't read the info that went with the product. They, gave me a respectful and wholly undeserved, courteous reply.... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The vase I ordered was out of stock and…

The vase I ordered was out of stock and David contacted me to advise me the supplier wasn’t getting anymore and so offered me a refund which was processed immediately. Very trustworthy and good service despite the order being out of stock.

July 23, 2024
Rated 5 out of 5 stars

Excellent experience

Excellent experience. The media unit we bought is really well made. And at a very good price. They shipped the item within 2 days of purchase! Will buy from them again.

November 11, 2023
Rated 5 out of 5 stars

Very happy all round

So, I gave them a scathing and wholly undeserved review, because as is my habit, I didn't read the info that went with the product. They, gave me a respectful and wholly undeserved, courteous reply. With my tail between my legs, I removed my review and have since received my beautiful and perfect side table.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend. Great service

I received really great service from Home James. I purchased 2 bedside tables and Home James were much better priced than other online retailers for the same item. I also emailed them directly for some info and David who I dealt with was super helpful. I wouldn’t hesitate to recommend them and would definitely use them again.

October 24, 2022
Rated 5 out of 5 stars

I ordered an item that wouldnt be…

I ordered an item that wouldnt be available until December 2022, my error, and asked Home James for a immediate refund. They were amazing and my refund was back into my bank account within 3 days. Great service.

August 29, 2022
Rated 1 out of 5 stars

Very disappointed - furniture changes in appearance and Home James do not resolve issues

Very disappointed with this store. Over the space of 2 weeks since purchase our square design 2 draw bedside table, diamond design media unit and slab design 1 draw media unit have drastically changed in appearance.

Small holes that we initially suspected were woodworm have appeared all over the front of these items. We had a timber specialist in who confirmed it was not woodworm, but the filler in the wood being exposed.

These furniture items no longer look like what we purchased.

Home James have done nothing to take responsibility or rectify the issue despite us communicating amicably over a number of days to try and solve the issue.

July 13, 2022
Home James logo

Reply from Home James

We’re really sorry to hear about your disappointment.

Unfortunately, although you mention that you had concerns regarding your delivery, over the space of two weeks, you did not contact us for help until after our stated returns window.

Despite this, we contacted the manufacturer straight away. They conducted an investigation which we kept you updated on throughout. We’re happy to say that this investigation found no woodworm was present, something which your own investigation also concluded.

We tried our very best to resolve this to your satisfaction and regret that we were unable to do so on this occasion as we pride ourselves on delivering great products and excellent service and we work hard to rectify issues when they occur.

Rated 5 out of 5 stars

easy peasy

homejames was very competetively priced, dispatched immediately, goods arrived safely by pleasant courier, well wrapped, love my new cupboard thank you!

June 17, 2022
Rated 5 out of 5 stars

Excellent table

Really happy with my Nordic console table. Came well packaged, great delivery with two hour time slot and driver called to let me know he would be running slightly late. The table is just what I needed for my kitchen and to place our new Frame Tv on.

May 6, 2022
Rated 5 out of 5 stars

Would highly recommend Home James for…

Would highly recommend Home James for both product and customer service.

I ordered 2 chest of drawers. I contacted them prior to ordering and they responded straight away. We had trouble with the delivery but this was down to DHL and not Home James. They were immediately helpful in resolving the problem.

The chest of drawers are beautiful (hand carved details) and am so pleased with the quality. Perfect size for alternative to bedside cabinets - height and width (we needed higher than a bedside cabinet for our bed). The smaller width makes it less bulky. Would not hesitate to recommend them or make future purchases.

March 17, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look