Excellent, uncomplicated service from the extremely professional and friendly Vrishin today! He was not only clear and quick but also stayed on the phone beyond office hours to sort out all the detail... See more
Company replied
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Review summary
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Reviews shaping this summary
Lauren Loake was absolutely brilliant! She was warm, clear, and so supportive while helping me with my home insurance for my new flat. Her service was genuinely outstanding and made the whole process... See more
Company replied
Choosing Insurance is always an anxiety producing experience, however, it was made easier by the staff I spoke to. Rachel Harvey was friendly, patient and helpful. There were a lot of questions and re... See more
Company replied
Really good service from Connor Smith and Katie Bullard. Talked through everything and I was well informed throughout the entire telephone call. Despite being required to read out basic terms an... See more
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Company details
Written by the company
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contact info
United Kingdom
- customer.experience@homelet.co.uk
- homelet.co.uk
4.9
Excellent
5K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was a great service from Valentin.
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback! We're really pleased to hear you received great service from Valentin. We’ll be sure to pass your kind words along to him.
Speaking with Rachel Harvey today about…
Speaking with Rachel Harvey today about insurance for my new home was a pleasure.
Everything I needed to know about the packages available, was explained to me in a pleasant, easy and professional manner.
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing such lovely feedback. We're delighted to hear that speaking with Rachel was a pleasure and that she explained everything about your home insurance options in such a clear, friendly, and professional way. We’re so glad she could make the process easy and informative for you.
The agent I spoke with Adam Key by name…
The agent I spoke with Adam Key by name was helpful and prompt. He called me as soon as he saw my quote request and was professional at letting me know what it all entails and how to go about it. Account was set up in few minutes while on the call.
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience! We're delighted to hear that Adam was so helpful and prompt. It’s great to know he reached out quickly, explained everything clearly, and got your account set up within minutes. We really appreciate your feedback and are glad the process was smooth from start to finish.
I’m happy with the experience and…
I’m happy with the experience and helped me with any questions I had, definitely recommend
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you so much for sharing your experience! We're really glad to hear you felt supported and had all your questions answered. It’s great to know you’d recommend us, and we truly appreciate it.
Nathan made my call experience easy
Nathan made my call experience easy, simple and effective very well done !
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your feedback! We're delighted to hear that Nathan made your call experience easy, simple, and effective. He’ll be thrilled to know his support made such a positive impression. Very well done indeed, and thanks again for choosing us!
Reply from HomeLet
Thank you for the great feedback! We're really glad to hear you found the service friendly, efficient, and helpful. It’s exactly the experience we aim to deliver, and we appreciate you taking the time to share it.
Nathan made my experience joining sky…
Nathan made my experience joining sky super easy as a first time customer! Explained everything really well and made the process nice and simple. Thankyou!
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you so much for taking the time to share your experience! We're delighted to hear that Nathan made your first time joining Sky smooth and straightforward. Clear explanations and an easy setup are exactly what we aim for, and it’s great to know he delivered that for you. We’ll be sure to pass your kind words on to him.
Rachel Harvey was great with…
Rachel Harvey was great with communication and customer service and friendly manner.
February 17, 2026
Unprompted review
Reply from HomeLet
Thanks for taking the time to leave a review!
Good experience
Had a great experience with George James, who efficiently walked me through my broadband options.
February 17, 2026
Unprompted review
Reply from HomeLet
Thank you for the 5* review! We appreciate you taking the time to share your experience.
Thank you Rachel
The experience dealing with Rachel has been truly amazing. From the first time we had a conversation (which was ill timed for me) nonetheless, she did not pressure me to discuss insurance, instead she was very empathetic, patient and gracious. Offered to send me an email and advised I could call back when it was more convenient. True to her word, I did receive the email with information. The follow on conversation was exactly the same, she answered my questions, provided clear information on the process et al. Even when I mentioned that I was inundated with marketing calls from other third parties that I did not request for, she apologised for the error and advised this would be looked into bur more significantly assured that I should not be getting any more marketing emails, yet another display of graciousness which is truly appreciated. Thank you Rachel, truly.
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re so pleased to hear how supportive and understanding Rachel was throughout the process. Your kind words mean a lot, and we’ll be sure to pass them on to her.
Called to advise I was moving home
Called to advise I was moving home. The customer advisor Enoch Biney was a first class star. Ensuring that everything would go through. He was so polite and respectful. He’s a credit to the team.
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you so much for the wonderful review!
George Martin - friendly, warm and helpful
George Martin was really friendly and helpful in supporting me to set up my new internet package. He helped me to find the best deal, considered my timings and was patient, informative and polite throughout on the phone. His excellent customer service left me feeling supported and reassured during a busy time moving house, he was great!
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for sharing your experience. We’re delighted to hear how friendly and helpful George was in getting your new internet package set up. It’s great to know he found you the best deal and supported you so well during a busy time. We really appreciate your feedback and are glad he made the process easier for you.
Great renewal experience
I spoke to Rachel Harvey, she was very helpful and went through my policy with me answering any questions I had.
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel was so helpful in going through your policy and answering all your questions. Your kind words are truly appreciated.
Stress-free experience with Rachel Harvey
Rachel Harvey was excellent, help me set up my liability insurance easily and answered all my questions thoroughly. Really appreciate it, especially since I had no idea what I was doing!
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for your lovely feedback. We’re delighted to hear that Rachel made setting up your liability insurance so easy and took the time to answer all your questions. We really appreciate your kind words, and we’re glad she could support you so well.
Very quick progress and very friendly…
Very quick progress and very friendly thank you
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really glad to hear everything was handled quickly and that you found the service friendly. We truly appreciate your kind words.
The representative (Scott Owen) made…
The representative (Scott Owen) made everything simple and easy to understand. It was quick to get everything set up without skipping key information.
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Scott made everything simple and easy to understand, and that the setup was quick while still covering all the important details.
Great customer service
Had a call today with Rachel Harvey and she was lovely, helped me understand everything and explained everything very well. She was very pleasant and polite and got me sorted out very quickly
February 16, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re so glad to hear that Rachel was lovely to speak with and helped explain everything clearly. It’s great to know she was polite, pleasant, and able to get everything sorted for you so quickly.
Rosa was very patient and professional…
Rosa was very patient and professional . Called at times agreed . Would definitely recommend.
4 star only as price for rent guarantee was more expensive than buying though a third party . Thank you
February 13, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Rosa was patient, professional, and kept to the agreed call times. We appreciate your recommendation, and we also value your comments regarding the rent guarantee pricing. Thank you again for taking the time to share your experience.
George Mallett was so friendly and…
George Mallett was so friendly and helpful and explained everything in detail. Nothing was rushed and I was offered the best price for my home insurance needs. Thanks George.
February 11, 2026
Unprompted review
Reply from HomeLet
We’re really pleased to hear that George Mallett was so friendly and helpful, taking the time to explain everything in detail. It’s great to know nothing felt rushed and that he was able to offer you the best price for your home insurance needs. Thank you for your lovely feedback.
Ashanti Reid was really helpful
Ashanti Reid was really helpful, she made our experience really easy and smooth, thank you very much 🙏🏻
February 13, 2026
Unprompted review
Reply from HomeLet
Thank you for your feedback. We’re really pleased to hear that Ashanti Reid was so helpful and made the whole experience easy and smooth for you. It’s wonderful to know she provided such great support. Thank you for your kind words.
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