HomeLightsDIRECT Reviews 

205
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defectiv... See more

Company replied

Rated 5 out of 5 stars

I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They ca... See more

Rated 5 out of 5 stars

The competitive pricing for quality products made me choose Home Lights Direct as a gift for my mum for her birthday. The Customer Service has been excellent with tracking details provided quickly and... See more

Rated 5 out of 5 stars

We love our solar powered outdoor light, so, when we experienced some issues with the light not performing and holding a charge, I contacted Home Lights Direct and told them about it. Initially they... See more

Company details

  1. Home & Garden

Information provided by various external sources

HomeLightsDIRECT is a Specialist Retailer of Quality Indoor Lights and Outdoor Light Fittings. Free Delivery on all UK Orders over £50


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(205)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Gorgeous lights as expected

The lights arrived really quickly and well packaged. They look exactly as we expected and are delighted with the style. We haven't yet fitted them so can't comment on that aspect. My only "complaint" is the the bulbs are not replaceable, though (due to a talented husband) we can work round that when needed. I appreciate there is a 5 year guarantee but I'm hoping to have them for much longer

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Enlightening Service!!!

Great selection of products online, super quick delivery with updates on ETAs and received beautiful and good quality lanterns. Customer service was excellent. Very impressed and will definitely use again.

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Loved the lights

The service was fantastic and the lights we got are superb. We were worried that the room would be a little dark, having just one light point in the ceiling but the light this gives is really good with two bulbs

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service only,

This is for customer service only, I was unable to order the lights I wanted, as they couldn't deliver what I wanted within 48 hours. They had to get the item from the manufacturer first. This is not unusual for on-line stores, I think. I left ordering rather late as well, and needed it by Saturday latest. The customer service was very helpful and knowledgeable, answering questions about the LED bulb for the light I wanted and looking up all the options, as well as the manufacturers specs for the light. They had the best price for the Dar ceiling light I wanted, as well. I would happily order from them in other circumstances and wanted to leave a review because their customer service was so helpful and pleasant.

June 30, 2021
Unprompted review
Rated 5 out of 5 stars

Hi all

Hi all, I just purchased a Ceiling light from this firm. The light was a more close fitting to the ceiling which I wanted. The light was well made & the design made it easy to fit. I did think the delivery costs were high. All in all very pleased with this purchase.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience all round

Outdoor lights, competitively priced, well packaged, and delivered in good condition. Product came from manufacturer via Royal Mail and took a few days. The only slightly unusual part of the process is that an order acknowledgement is not sent immediately after entering the order.

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Black Robin LED lights

Purchased 3 Black Robin LED PIR lights from the website. Very easy to order and communications very efficient. Delivered within 48 hours, Well packaged
and bought to match 2 similar lights also from Home Lights Direct. Easy to install and give a good spread of warm light without the harsh glare some lights can give. Perfect.

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

New lights,

New lights,
From the minute I ordered until the day they arrived I was pleased with the service I recieved. The lights ordered were very reasonably priced and they look amazing.

May 14, 2021
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend to anyone

Wouldn't recommend to anyone. Waited about a month,my order arrived damaged and different sizes as I,ve order 2 the same size lights.Send it back and couldn't get my refund.No response,no money,all my emails or calls were ignored.Lucky I used Paypal to pay and it was the only way to get my money back!!!

May 8, 2021
Unprompted review
HomeLightsDIRECT logo

Reply from HomeLightsDIRECT

Hi Marekas,

We are sorry for your experience. Could you please email us direct with your DIR order number in order for us to investigate and get this resolved for you. Our email is sales@birco-online.co.uk

Kind Regards

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