The products were received in good condition. Inadvertently, I’ve made a mistake about the measurement and wish to change one of the products. Your staff is very helpful and responsive to my request.... See more
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Good follow up. As per the tracking record, I saw my shipment has been stuck for almost a month. Email the CS team, and they have replied with a good follow up action. And I have well received the s... See more
Good experience - easy to order a product I had found difficult to source and it arrived without too much delay.
Company replied
I should have known this company was not legit when I never received a Confirmation email after placing an order and paying HKD5129 in full on Feb 20th 2026. 3 weeks later the 2 items ordered had stil... See more
Company replied
3.7
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The table cover was just as advertised…
The table cover was just as advertised and what I wanted. Thank you for the prompt delivery and effective communication through emails regarding my order and delivery progress.
July 19, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Hi Anne,
Thank you for such kind words. Your appreciation means a lot to us. It helps our team to work with courage and sincerity. Even this encourages them to bring variation and improve the quality of work.
Regards,
Swapnil
Great Nostalgic Lamp
Great lamp - looks well in my home office. A bit of nostalgia to offset the modern look!
June 30, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Hi Mary,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Swapnil
Fantastic product n service.
June 25, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Hello,
Thank you for such kind words. Your appreciation means a lot to us. It helps our team to work with courage and sincerity. Even this encourages them to bring variation and improve the quality of work.
Regards,
Swapnil
Recommended!
Good experience - easy to order a product I had found difficult to source and it arrived without too much delay.
June 15, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Hi Robert,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Swapnil
good quality products
except shipping takes some time to arrived products are really good quality
April 21, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Hi Winnie,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
Great service and quality
Received the product in exactly the quality as offered, very well packed and within the promised time. Very happy with the whole process.
April 12, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Dear Customer,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
very well executed thank you
March 10, 2022
Unprompted review
Reply from HomeLoft Hong Kong
Hi Pong Lau,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon.
Regards,
Lavina
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