From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic! Buying a home is a huge decision, and I had lots of questions along the way. Lucy... See more
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Reviews shaping this summary
Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.
Company replied
Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recom... See more
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Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the... See more
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Company details
About Homemade Homes
Written by the company
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Contact info
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, United Kingdom
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4.6
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Couldn’t recommend this company enough
Couldn’t recommend this company enough. Smooth sailing all the way. Dealt with Lucy, Josh and Ash and all I can say is very professional
May 16, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for taking the time to share your wonderful experience with us! We truly appreciate your kind words and the five-star rating on Trustpilot.
Our team takes great pride in delivering exceptional service, and it's gratifying to know that Lucy, Josh, and Ash made a positive impact on your experience. They are indeed dedicated professionals who strive to provide our customers with the highest level of professionalism.
Ash and Charlotte are hidden gems!
Ash was my main point of contact throughout the initial enquiry to the purchase of my home. He was efficient in replying to my emails, friendly, answered every stupid question I thought of and was there when I needed him to assist with everything. He went out of his way to help me when I was getting frazzled with the documents and made the process very easy.
Charlotte has also been amazing in the final part of my purchase. Very friendly and kind, really made life very easy for me, especially as I was in unknown territory and really needed help and support.
Thanks to both of you for helping me get the house I wanted. I’m so grateful xx
May 15, 2023
Unprompted review
Reply from Homemade Homes
Thank you so much for your incredible five-star review! We are thrilled to hear about your positive experience with our team, especially with Ash and Charlotte. They embody our commitment to providing exceptional customer service and making the home buying process as smooth as possible.
We're delighted to know that Ash was there for you every step of the way, promptly addressing your emails and patiently answering all your questions, no matter how small they seemed. Going above and beyond to assist you when you were feeling overwhelmed with the documents is a testament to his dedication and passion for helping our customers like you.
We're also glad to hear that Charlotte was able to support you in the final stages of your purchase, providing kindness, and making sure you felt comfortable throughout the process. We understand how important it is to have a trustworthy and supportive team by your side, especially when venturing into unfamiliar territory!
We sincerely appreciate your trust in us and are grateful for the opportunity to be a part of this milestone in your life. Should you ever need any assistance in the future or have any further questions, please don't hesitate to reach out. We are always here to help.
They are there for you
They are there for you. Easy communication and comprehensive care from them side. Strongly recommend.
May 11, 2023
Reply from Homemade Homes
Thank you so much for taking the time to leave us a fantastic five-star review on Trustpilot! We are absolutely thrilled to hear about your positive experience.
Providing exceptional customer care and easy communication has always been our top priority, and we're delighted that we were able to meet your expectations.
Your recommendation means the world to us! We are committed to delivering the highest level of service and care to our customers, and your endorsement reinforces our efforts. We truly appreciate your kind words.
We had a nervous wait but once we had a…
We had a nervous wait but once we had a plot available things moved very quickly. E sign is straight forward. Looking forward to moving into our new house at Mill View Ramsey
May 9, 2023
Reply from Homemade Homes
Thank you for taking the time to leave us such a wonderful five-star review on TrustPilot. We are thrilled to hear that you had a positive experience with our service and that things moved quickly for you once your preferred plot became available.
We are glad that our E-sign process was straightforward for you, and we hope that it helped to make the process more efficient and stress-free. We are excited to hear that you are looking forward to moving into your new house at Mill View Ramsey, and we wish you all the best in your new home.
Treated with contempt
I showed interest in a property over a weekend, followed this up by calling agent every day the following week, could never speak to person dealing with this property, her colleagues kept saying she'd call back....NEVER called back. I was clearly not the only one being ignored as property owner started using another agency because of this incompetence, by the time someone eventually told me about this it was too late to view/put an offer on the place because there was already one made by someone else. I will NEVER use Homemade in future. Only reason this got 2 and not 1 star is because of the agents colleagues who eventually told me part of the situation.
I have read Homemades response and am not surprised they now want to apologise and show concern for a situation that is utterly beyond redemption for me, but is now online for everyone else to see. Property I was after was in Camberley.
April 28, 2023
Unprompted review
Reply from Homemade Homes
Thank you for taking the time to leave your feedback about your recent experience with Homemade Homes. We are very sorry to hear about the difficulties you experienced in trying to secure a property. We understand how frustrating it can be when communication falls short, especially when trying to make such an important decision. This is not the level of service that we strive to provide our customers, and we take your feedback very seriously. We would like to apologise for any inconvenience caused.
We would like to assure you that we will address the concerns raised and we hope that you will give us another chance to serve you in the future.
If you would like to discuss this further or require any assistance with your search for a home, please do not hesitate to contact us on 0345 678 0552.
Very helpful!!
April 3, 2023
Reply from Homemade Homes
Thank you so much for taking the time to write this review and sharing your positive experience with us! We're thrilled to hear that our team was able to provide you with helpful support.
We take great pride in providing excellent customer service and it's always rewarding to receive feedback like yours. We'll be sure to share your comments with our team, as we know they'll be delighted to hear it.
Dedication
I started the process of shared ownership on a new build in Feb 23 & was unlucky to not obtain my 1st choice, however Ash pulled out all the stops to ensure I was able to get another house on their development and I now have a reserved property. If I had any questions I would always be contacted & likewise with any updates I am kept informed. Great service & helpful employees within this company
March 17, 2023
Reply from Homemade Homes
Hello David. Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you're happy with the service you received from us, and we're glad that we were able to help you find a new home.
We pride ourselves on providing great customer service, so we're delighted to hear that you found our Ash and others to be helpful and responsive to any queries or concerns you had. Our team works hard to ensure that our customers are kept up-to-date throughout the buying process, so we're pleased that you felt informed every step of the way.
Once again, thank you for your kind words and for choosing us for your shared ownership needs. We look forward to welcoming you to your new home soon!
Ash Baldwin Making today great!
Ash Baldwin has been absolutely fantastic. I have had a few queries as this will be our first time using Shared Ownership and completely unsure of the process. Every time I’ve spoken with Ash he has been incredibly patient and understanding. Ash has taken the time to make sure I fully understand the next steps. Looking forward to going through this process and hopefully the outcome is what we are looking for, if not it’s been a pleasure having Ash to help us.
March 9, 2023
Unprompted review
Reply from Homemade Homes
Thank you for sharing your positive experience with us on TrustPilot. We're thrilled to hear that Ash has been helping you with your queries regarding Shared Ownership.
We understand that the process of buying a home through Shared Ownership can, at times, be overwhelming and confusing, especially for first-time buyers.
That's why we're committed to providing our customers with the best support possible, and we're delighted that Ash has been able to make your journey a smoother one.
We're confident that Ash's patience and understanding will continue throughout the rest of your journey and that you'll have a successful outcome. If for any reason the outcome isn't what you're looking for, we'll still be here to support you.
Thank you for choosing Homemade Homes and please don't hesitate to reach out if you need any further assistance.
Lucy was an exemplary employee..very…
Lucy was an exemplary employee..very accommodating and understand our needs…She is outstanding and the whole team charllote, Josh and the staff i forgot his name on the day of completion..Outstanding service!Superb!!!! Thank You! -Mr & Mrs Austria 11 Barnard Way MK.
February 24, 2023
Unprompted review
Reply from Homemade Homes
Thank you for taking the time to leave us a fantastic five-star review on Trustpilot! We are thrilled to hear that you had such a positive experience with our team, especially Lucy, Charlotte, Josh, and the rest of our team. We are delighted to know that Lucy was exemplary, accommodating, and understood your needs, and that our team provided outstanding service during your time with us.
We appreciate your kind words and feedback, as it motivates us to continue providing excellent customer service and ensures that we maintain the high standards we set for ourselves. We are also pleased to know that we could make your experience with us a positive one.
Thank you once again for choosing us and for taking the time to leave such a wonderful review. We wish you the best in your new home.
Would 100% recommend
After a long and stressful process as first time buyers, my partner and I have finally received the keys to our new home.
I can’t put into words how supported we have felt by Homemade homes, in particular by Charlotte Swan. She has kept us updated throughout the process, with emails and calls- sometimes even multiple times a day. Charlotte has been the main driver of our purchase, chasing people and pushing for things to be done. Her and the whole team are amazing and I can’t recommend them enough.
If you are a nervous first time buyer, give Homemade homes a go!
February 14, 2023
Unprompted review
Reply from Homemade Homes
Thank you Marta for taking the time to share your positive experience with Homemade homes and for your five-star review! We are thrilled to hear that you and your partner felt supported throughout the buying process, especially as first-time buyers. It is wonderful to hear that Charlotte and the whole team provided you with frequent updates and went above and beyond to ensure that everything was progressing smoothly. We are glad to have played a part in helping you achieve your dream of homeownership. Thank you for recommending us to others and we wish you all the best in your new home!
First-time buyers, highly recommend!
Our property purchase was handled by Josh, who was so so helpful and answered any questions we had. We couldn't have asked for an easier experience. As first-time buyers we had a lot of questions and Josh always made sure we were up to speed with the process and never left us waiting. We are very grateful and would highly recommend Homemade Homes.
January 23, 2023
Unprompted review
Reply from Homemade Homes
Thank you, Elsie, for writing a review. Josh will be delighted that you've given the team five stars. We hope you have many happy years in your new home.
Thank goes to Charlotte Swan
Thank goes to Charlotte Swan, for help me though the process.
Looking forward to viewing the property.
December 20, 2022
Reply from Homemade Homes
Thank you Darren for leaving us a FIVE-STAR review. You'll love your new home and Charlotte can't wait to show it to you.
Charlotte at Homemade Homes has been..
Charlotte at Homemade Homes has been a great help from the start of the process, excellent service and has made the home buying process so much easier so far! Very good communication throughout and have been kept in the loop.
November 23, 2022
Unprompted review
Reply from Homemade Homes
Thank you so much for your feedback. Charlotte will be thrilled to hear your positive review.
Friendly and helpful staff
Friendly and helpful staff, especially Josh. My enquiry was dealt with swiftly and informatively. One happy customer.
October 28, 2022
Unprompted review
Reply from Homemade Homes
Thank you so much for your feedback, Josh will be delighted to hear that you've left a review.
Excellent service
Excellent service, all questions answered and good recommendations too in regards to home buyers. Highly recommended.
October 28, 2022
Reply from Homemade Homes
Thank you so much for your kind words Thomas. We really love to hear your thoughts.
Reply from Homemade Homes
We're delighted that we've been super fast and friendly! Thank you so much Adam.
Positive feedback for Homemade Homes.
I have been extremely happy with all of the communication and support I have had from Homemade Homes. The staff have provided me with the information I needed to help me in my move and I'd like to offer them my sincere thanks.
September 30, 2022
Unprompted review
Reply from Homemade Homes
Thank you so much for your review, Hilary. We’re glad the team could provide you with all the needed information. Your thanks genuinely mean the world to the team.
Customers a mere commodity
Appalling customer service.
Recommend independent complaints manager to replace cavalier one who doubles as manager I complained about!
Attempted purchase 11th March, and in spite of est agent being told in March electricity would be switched on and property cleaned, along with new 99 yr lease, this still hasn't happened 30th May!
Recommend ALL legal docs collated as soon as property put on the market not MONTHS after sale agreed, and quit excuses like 'we didn't know whether the property would sell.'--cavalier attitude now impacting a whole series of decent honest people.
Recommend Homemadehomes detail what's included in sale AND the location of it instead of expecting est agent to second guess where garage, additional storage, access is sited etc............
Recommend checking all computerised docs so wrong ones sent to solicitor(six times!)cannot be idiotically blamed on the computer!
Recommend that the lease is drawn up prior to advertising NOT three/four/five/????? months after sale agreed. Sorry still waiting.................
Recommend conveyancing begins as soon as sale agreed, as is normal, NOT ....sorry when are ALL legal docs to be sent to my sol?? Does this manager even know what conveyancing involves...her poor use of written language evidences she doesn't.
Recommend manager put on an English course as her written comms is appalling---no experience of using technical terminology appropriately etc Answers any question except the one you ask, and gives gratutious information to cover up the fact she hasn't a clue about what she is talking about......e.g My Q.when will conveyancing begin?(asked over five times)
Her Ans. I don't know when conveyancing will end!!!!!!!!
My buyers are tearing their hair out, so am I at the total incompetence feeding the delay of a purchase which would in the real world take only eight weeks. The whole process is costing me money with a string of contractors wondering what is going on. In addition agencies that have dealt with this org fail to give positive appraisal unsurprisingly.
Disgraceful company turning what should have been a simple swift cash purchase into a tour of insolence and poor management.
'Resale purchase' used in reply demonstrates another abuse of terminology, why not just say 'purchase?' Also I would prefer using my solicitor for help with the purchase, who still awaits being sent all legal docs related to my purchase..........
May 30, 2022
Unprompted review
Reply from Homemade Homes
Thank you for leaving us a review with suggestions for improvements. We are very sorry that your resale purchase has taken much longer than we would have liked. We are listening and will use this feedback to improve our communication and processes. I understand our team are already in contact with you directly to help further.
Absolutely shocking company who’s sales…
Absolutely shocking company who’s sales team have no idea what is going on with the properties once they are sign off,
Constantly ringing to chase things up when they have no idea what is going on because no one is on site, worst experience of a new build company, take your money then disappear and don’t care about the customer.
Never buy from this developer
May 27, 2022
Reply from Homemade Homes
Hello Lorraine, thank you for taking the time to leave us a review and for your feedback. We are sorry that you have had a negative experience. Our show home was open by appointment only at this development due to the low number of homes available. We have dedicated resource in our team to communicate with those that have reserved a home with us. Our sales manager will call you to discuss the issues raised.
We wish you all the best with your move.
Kind regards
Homemade Homes
Very helpful and trust worthy.
May 23, 2022
Reply from Homemade Homes
Thank you Charley. We'll pass your comments onto Adam who will be delighted to hear that you've left a review.
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