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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, clear communication, and personalized approach, making the home-buying journey feel much easier and less overwhelming. People frequently highlight the exceptional customer service, noting the team's responsiveness, knowledge, and willingness to go the extra mile to ensure a smooth and well-managed process. Many consumers appreciate the efficiency and ease of their overall experience, with timely responses and a stress-free user experience being common themes. However, some customers also noted issues with aggressive selling techniques and disorganization leading up to key handover. A few other people also felt that the company was not capable of managing large projects, citing neglected developments and unresolved issues with heating and power systems, with emails going unanswered and formal complaints unacknowledged.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service, highlighting the professionalism, attentiveness, and... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the prompt and clear... See more

User experience

Customers consistently note positive experiences with the overall user experience. Many reviewers highlight... See more

Based on these reviews

Rated 5 out of 5 stars

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... See more

Rated 5 out of 5 stars

We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She ans... See more

Rated 5 out of 5 stars

As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things... See more


Company details

  1. Housing Association
  2. Property Management Company
  3. Real Estate Developer

Written by the company

For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

316 reviews

5-star
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Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I wanted to take a moment to share my…

I wanted to take a moment to share my sincere appreciation for the support I received from Iram Malik during the process of purchasing my apartment. She has been incredibly helpful throughout the entire journey.

Whenever I encountered any misunderstandings or difficulties, Iram always took the time to explain everything to me clearly and in simple steps, making the process much easier to follow. Her patience, professionalism, and willingness to help made a significant difference.

Honestly, without her guidance and support, I don’t think I would have managed to navigate everything successfully.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

My wife and I have finally moved into…

My wife and I have finally moved into our wonderful new home, and we couldn’t be happier. Samuel , the Executive Sales Consultant at NHG, was incredibly supportive throughout the entire process. His professionalism, dedication, and genuine care for our best interests truly stood out.

We would also like to thank Steven and John who played a key role in keeping us informed and updated at every stage. Their communication and guidance made the journey feel seamless and reassuring.

The entire team at NHG has been great and we are grateful for their hard work and commitment. We would recommend NHG to anyone considering a new home or exploring their housing options.

Ricardo and Meklit

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Execellent Experience, highly recommended

I recently completed a purchase with NHG and wanted to share how positive my experience has been throughout the process.

From the very beginning, the team was incredibly supportive, professional, and efficient. Priyesh, the Sales Executive, was instrumental in guiding me through the initial stages. He was always approachable, responsive, and took the time to clearly explain all steps of the process.

Steven, the Progression Executive, was equally impressive. He ensured everything moved forward smoothly and kept me regularly updated on progress. He was always quick to respond to queries and provided reassurance whenever needed.

Overall, I was very impressed with the productivity, professionalism, and level of support provided by the team. I’m very grateful for their help and would highly recommend their services to anyone considering a purchase with NHG

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I attended a viewing at Lampton…

I attended a viewing at Lampton Parkside with my Mum and had a really positive experience from the start. Before we actually viewed the apartment, we were warmly welcomed by Shreya, who was friendly and professional throughout. She gave us a clear and detailed explanation of the process and also showed us a 3D model of the building, which really helped us visualise the development.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Honest Review

Many people reading this will be first-time buyers like me, so I want to clarify that what I am writing about NHG is my genuine, honest experience.
I mostly interacted with Shreya and later on in the process Jack. Shreya knows everything about the properties - her knowledge is great and she's generally good on comms. There were a few occasions where responses felt slow but one would imagine she was dealing with a lot of clients. Shreya was attentive, accommodating and is the perfect ambassador for NHG. I'm grateful to her for facilitating this daunting process so smoothly. Jack is great - I've only spoken with him over the phone but he has strong people skills and warm energy. He also has a great sense of urgency and was mostly easy to get hold of.
Overall I had a great experience with NHG and would gladly go through this process again!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Issuing £100 fines for driving through…

Issuing £100 fines for driving through a new build owned by this company. No signage mentioning this at all. If this is how they treat prospective buyers I’d steer well clear of them.

March 10, 2026
Unprompted review
NHG Homes logo

Reply from NHG Homes

Hi Adam, really sorry to hear this. We don't often issue tickets when they are not needed so if this was issued by mistake id love to help get this resolved for you. We only restrict parking to protect our residents. If you could respond to the request for more information, then i can look into this for you.

Thanks

NHG Homes Team

Rated 5 out of 5 stars

Couldn’t be happier with how our shared…

Couldn’t be happier with how our shared ownership flat purchase went! Priyesh in sales was brilliant right from the beginning, and Steven and Jack in the completions team were just as impressive.
Steven was especially patient and took the time to explain every detail of the paperwork clearly, which made us feel completely confident throughout.
They made everything so straightforward with their clear updates and constant support. Any time we needed help or had questions, they responded quickly and sorted things out without any fuss. The whole process felt much less stressful than we thought it would be. We couldn’t recommend this team enough,they were outstanding!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I would like to share a heartfelt review of my experience with NHG Properties, with special appreciation for John Vincent, who made the entire journey exceptional from the very beginning through to completion.

From our first interaction, John was incredibly supportive, professional, and genuinely attentive. He consistently went above and beyond, particularly in helping to resolve the parking space issue we encountered during the reservation stage (initially handled by Samuel). No matter how many questions I had or how complex the situation became, John always took the time to explain everything clearly and patiently.

I would also like to recognise both John and Steven, whose honesty, knowledge, and positive attitude stood out throughout the process. Although we experienced long delays due to ongoing technical issues on site during the handover stage, they handled everything with great care and attention to detail. They kept us consistently updated and ensured we always felt that our case was a priority. Their approach made the overall experience smooth, well-managed, and as stress-free as possible under the circumstances.

Thank you to NHG Properties, and a sincere thank you to John and Steven for their outstanding support, patience, and commitment. It is truly appreciated.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought my house

I recently bought my house through NHG, and I’m extremely happy with the entire experience. The team was very supportive throughout the process, and everything was completed on time.

⭐⭐⭐⭐⭐A special thanks to Shreya Vyas, whose guidance and support made the whole journey smooth and stress-free. She was always helpful, responsive, and ensured that every step was handled properly.

I truly appreciate the professionalism and dedication of the team. Highly recommended!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Marco was an amazing guide

Marco was an amazing guide, very honest regarding our wishes, about what we could afford and not, and we really appreciated honesty, so neither us or him we gonna be lead towards to something can not be proceeded, such nice agent Marco, and the rest of the team that work along with NHG homes.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Outstading Service

Iram M was amazing, she was very helpful and detailed with my enquiry, it was a rare, pleasant experience dealing with a London based enterprise in this was. Thank you Iram.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Home Buying Experience with NHG Homes

I had a very good experience purchasing my flat with Notting Hill Genesis. The whole process went smoothly and I’m really happy with my new home.

John was very helpful throughout the journey and supported me with the process from the beginning, always being responsive and clear with information. On completion day, Shreya handed over the keys and made the process simple and welcoming.

Overall, it was a positive experience and I’m excited to move into my new flat. I would definitely recommend Notting Hill Genesis to anyone looking to buy a home.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Marco…

I had a fantastic experience with Marco Dessolis from Notting Hill Genesis during my recent property viewing. Marco was incredibly knowledgeable and provided clear, informative answers to all my questions, which made the entire process feel straightforward and reassuring.

What really stood out was his honesty and transparency—he took the time to explain everything thoroughly without any pressure, which I truly appreciated. On top of that, Marco’s charismatic and genuinely charming manner made the viewing enjoyable and relaxed.

It’s rare to come across someone who combines professionalism with such a personable approach. Marco is a real credit to Notting Hill Genesis, and I wouldn’t hesitate to recommend him to anyone looking for a helpful and trustworthy viewing agent.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Shreya for helping me buy my first property.

This was my first time buying a property. I found the property at the last minute and Shreya was very friendly and approachable and went out of her way to accommodate me. She clearly explained the whole process to me. When the sale moved to the next stage, I was still able to get in touch with her for help and she would always put me in contact with the right person to help me out. She was very professional and made the whole process very smooth for me. I am grateful for her service - I could not have done it without her.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Priyesh has been an…

Working with Priyesh has been an absolute pleasure. They say that moving/buying homes is up there as one of the most stressful things to do but with help of Priyesh that hasn't been my reality. He's been on hand to answer any questions promptly whenever I've asked. Not pressured me into any decisions and always gone out of his way however he could to make sure I am in a position to make a fully informed decision. Too often do I feel pressured in a buying situation but Priyesh is far from pushy and wants to ensure you're making the right decision for YOU. Thanks for your help!!

February 26, 2026
Rated 5 out of 5 stars

Great assistance specially from Shreya Vyas

Nhg were quite helpful during the whole process and specially Shreya Vyas she was very helpful throughout she always answered my calls and emails(quick response)and she was very thorough with the explanation about the flat and very kind towards us,she helped us to get our new home,really appreciate her and Nhg team.thank you so much.

February 27, 2026
Unprompted review
Rated 4 out of 5 stars

Super Helpful Friendly Staff

Leigh was absoultely amazing from the get go :) Super friendly and knowledgable and made the experience of buying my first home really smooth. Would highly recommend using her if you’re looking to buy a property :)

January 21, 2026
Unprompted review

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