Homeofhammam Reviews 

36
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers had a great experience with this company. Loyal customers frequently mention that the robes and towels are exceptionally soft, beautifully packaged, and crafted from high quality breathable cotton fabrics that feel luxurious. Shoppers truly love wearing these stylish pieces around the house and regularly purchase multiple items as wonderful luxury gifts for their cherished friends and family. However, some customers also noted occasional issues, such as unexpected delivery delays or rare instances of color fading after washing the delicate garments. Despite these minor drawbacks, the vast majority of buyers remain extremely satisfied with their purchases and deeply appreciate the fast shipping times.

What people talk about most

Product

Consumers find product quality to be outstanding, expressing strong satisfaction with the soft and stylish... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superb materials, incredible... See more

Delivery service

Customers had positive experiences with delivery service, praising the amazing delivery time and speedy... See more

Order

Clients share ambiguous opinions on order, experiencing mixed situations. Some consumers note quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve lost count of how many robes I’ve ordered and gifted at this point.. it’s definitely in the double digits! I personally own 3 robes (I had more but kept gifting them), 2 towels, and I’m alrea... See more

Rated 5 out of 5 stars

I’ve bought many pieces from this company an all of them have been beautiful- I’ve gifted friends and family and they are always a bit of showstopper. You must take care of your item, they are han... See more

Rated 5 out of 5 stars

Absolutely love my HOH robe. I take it away with me on all my holidays as it’s the perfect accompaniment to wear around the pool and on the beach. High quality and I need to add another to my collecti... See more

Rated 5 out of 5 stars

My favourite robes ever!! As a size UK22/24, I wear the 20+ robes - I quite simply can't go a day without wearing one. I get really hot and bothered usually in robes but these are breathable cotton, i... See more


Company details

  1. Home Goods Store
  2. Clothing Store
  3. Laundry
  4. Women's Clothing Store

Written by the company

Home of Hammam is a luxury lifestyle brand specialising in beautifully crafted robes and towels inspired by traditional Turkish hammam culture. Our products are carefully sourced from Türkiye and designed to combine timeless style with exceptional comfort and quality. Each piece is created using premium materials and thoughtful detailing, bringing the feeling of a luxurious hammam experience into everyday life. Home of Hammam has grown through a loyal global community of customers who appreciate elegant design, high-quality craftsmanship, and products that are made to last. We are committed to providing excellent customer service and ensuring every customer has a positive experience with our brand.


Contact info

3.9

Great

TrustScore 4 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(36)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So obsessed with HoH

I’ve lost count of how many robes I’ve ordered and gifted at this point.. it’s definitely in the double digits! I personally own 3 robes (I had more but kept gifting them), 2 towels, and I’m already planning my next order. I can’t wait for the kids’ collection to launch.

I wear these constantly and have washed them countless times, and they’ve held up beautifully. Saying I love them is honestly an understatement.

I’ve also ordered to the U.S. multiple times, and shipping has always been quick, with customs clearing smoothly. You truly get what you pay for, and I’ve been consistently impressed with both the quality and the service from HoH.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love love love all of the…

I absolutely love love love all of the products myself and my husband have purchased from Home of Hammam! Would not buy a robe from anywhere else! Great customer service and the best quality! I buy them as gifts and everyone I have purchased them for ends up buying more!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous product and great customer experience

I have two robes and now a towel in my collection and am so thrilled with them! Everything arrived on time and immaculately packaged - they also smell so good 🤣 would highly recommend and I’m planning to get another towel ahead of the summer holidays - so handy!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought two robes from Home of…

I have bought two robes from Home of Hammam. They arrived beautifully packaged and have been an absolute joy to wear, they give me a real lift they feel so special. I wouldn’t hesitate to recommend them, they are the most beautiful robes.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning robes and towels

I’ve bought many pieces from this company an all of them have been beautiful- I’ve gifted friends and family and they are always a bit of showstopper.

You must take care of your item, they are hand made using natural fibres so cool wash and hang dry is the only way you’ll preserve the items. Sunning collection, and only ever had a good experience.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve bought my wife several robes from…

I’ve bought my wife several robes from home of hammam. She has bought friends and family plenty since. She loves them and is always eying up the next one. Always a smooth process - one time a robe was delayed but I had emails to update me.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Better than I had hoped

Oh my !
Ever since I saw Erica Davies in this fabulous robe I have wanted one !
My birthday yesterday, a gift from my husband, my life is now complete 🩷

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

So lovely until it's washed

Initially loved my robe but first time washed the lumps of dye that were on the print migrated beyond design to the plain white areas on sleeves and front leaving dressing gown looking grey and stained. Tried to email the company but not hopeful of a reply judging from other reviews on here.
Had to eventually open a PayPal dispute in order to get my money back as the company never replied.

August 11, 2025
Unprompted review
Rated 2 out of 5 stars

Really disappointing

The robe was lovely when it arrived. I followed the instructions for cleaning and that is where the problems started. First wash 50% of the design came off and it’s got progressively worse until it was unwearable. It just looked so ratty. This was an expensive purchase for me and just not worth it at all. Contacted them through several channels and never even had an acknowledgement.
The company grew dramatically over night due to the promotion of influencers who they sent lots of free items, it seems they don’t care ant all about actual paying customers.

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Lovely at first — but extremely poor quality and dismissive customer service

I bought the ‘Stephanie’ robe for £99 and initially loved how it looked and felt. But within just a few washes — all exactly as instructed — the fabric started to bobble badly, the colours faded, and it lost its softness. It now looks worn out and tired, less than a year later.

When I contacted the company, I wasn’t asking for a return — I just expected them to take the quality issue seriously. Instead, I was initially ignored, eventually receiving dismissive responses completely ignoring the fact that a robe at this price point shouldn’t wear out so quickly. No interest, no accountability.

The product didn’t live up to its price tag, and the service didn’t live up to the brand image.
I definitely wouldn’t recommend buying from this company if you want to actually wear the product for more than a few weeks.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery estimate not true, emails ignored

Ordered a robe on 23rd February. Company advertise delivery as Royal Mail Tracked 24 (1-2 business days) We are now on 4th March, no tracking or delivery updates and no response to email.
I have had to open a case with PayPal to get my £99 back. Very disappointed as really wanted the gown as a gift and was planning on buying one for myself.

February 23, 2025
Unprompted review
Rated 2 out of 5 stars

Poor quality

Robe faded significantly and shrunk after one wash - done according to instructions - very poor quality for the price and now unwearable after 4 washes. Reached out to the owner who offered no solution. Lovely designs but not even original as I’ve seen the same elsewhere so don’t waste your money.

August 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look