I have purchased the 8 security camera since 2nd Feb and it’s now 3rd May 2023 and I still haven’t received my product. I’ve emailed many times and customer representative name “Lyn” has initially r... See more
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Deceptive advertising. Do not buy from here. Website is misleading, not Australian products - they simply onsell cheap furniture for twice the price while making it look expensive. Hope no one else ge... See more
If I could have given a lower rating I would have! Absolute WORST business I’ve ever dealt with! Terrible customer service, stated it would take 1-3 business days to post my order, it took 18 business... See more
Disgusting customer service. I ordered an item beginning of December and although chased up where my order was I was assured it would get sent. Since then I waited patiently until I decided to sourc... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Living Room Furniture Store
- Office Furniture Store
- Outdoor Furniture Store
About Home on the Swan
Written by the company
Contact info
1.5
Bad
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It only gets worse.
Week 3 - and i am still chasing my order. This feels like you do not have any business ethics and definitely no good management of your customer orders.
November 30, 2021
Unprompted review
Woeful quality and shocking communication.
I can highly recommend not using this company and I wish I was able to upload photos as supporting evidence of the woeful quality of the furniture we purchased. Customer service was good during my initial complaint however after sending photographic evidence of the quality I have not heard back from them. I've now sent 7 emails requesting someone call me, and have have no response. Conveniently the number on the website is not attended to. NOT A GOOD EXPERIENCE.
November 29, 2021
Unprompted review
2 Seater outdoor lounge came in 12…
2 Seater outdoor lounge came in 12 pieces and was a DIY job - nothing on the website tells you this. While putting together we noticed it was made of very low quality and flimsy material.
We sat on this longe twice before it came apart. Terrible Qurans not worth half the price we paid. Very disappointed.
November 28, 2021
Unprompted review
Terrible quality armchairs.
Terrible quality armchairs.
I purchased 2 recliner armchairs and while the description showed them as being suede in dark charcoal (almost black), they were actually grey upon arrival and definitely not suede material. Terrible, rickety quality - they smell cheap and nasty, and are very uncomfortable. After unpacking them and putting them together, it's hardly worth the effort and expense of taking them apart and returning them. Delivery was great - quick and efficient.
November 12, 2021
Unprompted review
Loved it!
An amazing piece, have had my eye on it for a while. It ties in beautifully with my dining table nc colour theme
October 3, 2021
Unprompted review
Bought a storage box on 29th August .
Bought a storage box on 29th August .. shipping shows it was picked up on 1st Sept by Aramex.. have not seen anything or heard from anyone.. no shipping updates ..no answers from this company.. no one to speak to.. total disgrace in customer service.. my only recourse is the ombudsman and Depth. of Fair Trading.. how many emails must one send to get answers .. of course they are quick to take the money
September 28, 2021
Unprompted review
Don't buy here
Don't buy here. I purchases a bathroom cabinet, 3 door.
Product arrived with broken shelving and have contacted the Co continuously with no outcome. Waste of money and time.
September 27, 2021
Unprompted review
Love our new canvases from Home on the…
Love our new canvases from Home on the Swan. Delivered quickly and securely.
September 26, 2021
Unprompted review
terrible service
terrible service, I was expecting two parcels to arrive and I only received one, and nobody can tell me where the second parcel is. I can only contact them through email because they are not picking up the phone. no one has bothered to ring and talk to me over the phone.
days have gone by and still no answer as to where my goods are that I have payed for and still not received since the 4th of September.
September 22, 2021
Unprompted review
Bloody hopeless
Bloody hopeless. First didn't respond to us, then sent two chairs but only enough screws in a pkt for ONE.
Disgusted in their slack service.
May 22, 2021
Unprompted review
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