Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181K reviews
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Very good rang one day came the next
Very good rang one day came the next . rang to say time would arrive . came on time did the job no problems at all job well done.
May 11, 2026
Reply from HomeServe UK
Thank you for sharing such positive feedback George. It’s wonderful to hear that the whole process was quick and well organised, and that you were kept informed ahead of the visit
Your kind comments are greatly appreciated, and we’re glad we could provide a service you were happy with!
Amy
Here To Help Team
Reply from HomeServe UK
Thanks for your feedback, it is great to hear our engineer persevered to find and resolve the issue. We are really pleased you were happy with the service and appreciate your recommendation.
Alex
Here To Help Team
Reply from HomeServe UK
We're pleased to hear our team member was clean, speedy, polite, and efficient. Thank you for your feedback.
Alex
Here To Help Team
Polite and competent engineer who fixed…
Polite and competent engineer who fixed the problem quickley and efficiently.
May 12, 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the engineer was polite and resolved the issue quickly and efficiently.
Alex
Here To Help Team
I liked the speed of getting the…
I liked the speed of getting the appointment ,and the practice of speaking to a health representative. The plumber got in touch with me very quickly and the job was soon done to my satisfaction.
May 11, 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear the appointment was arranged quickly and that you were able to speak to someone directly. We are pleased the engineer got in touch promptly and completed the job to your satisfaction.
Alex
Here To Help Team
Great friendly guy
Great friendly guy came to sort out leaky tap, quick job . Changed to new swan neck tap but over the weekend the whole unit is moving left/right. I’m presuming it’s not meant to happen .
May 19, 2026
Reply from HomeServe UK
We appreciate your feedback. We're concerned to hear about the tap movement and would like to help. I have raised a callback request with our existing claims team, they will contact you and arrange a further visit to get this issue resolved.
Alex
Here To Help Team
Prompt service
Quick, same day response (about 4 hours) and our problem was fixed with a minimum of fuss. The engineer sent was most helpful.
May 12, 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the issue was fixed the same day with a quick response and that the engineer was helpful throughout.
Alex
Here To Help Team
Always excellent service
Always excellent service, very professional engineer to fit a new mixer tap.
May 22, 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear you consistently receive an excellent service and that the engineer completed the tap fitting in a professional manner.
Alex
Here To Help Team
Really quick response time
We had a blocked outside downpipe. Homeserve came out the next day (on the Sunday of a Bank Holiday weekend) and cleared the blockage. We were really pleased with how quickly they were able to come out and how quickly they sorted the issue
May 24, 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear we were able to attend promptly, even over the Bank Holiday weekend, and resolve the blockage quickly. We are pleased you were happy with both the response time and the service provided.
Alex
Here To Help Team
Very poor service relating to Vulnerable 89 year old
On friday 29th May the hive heating controls stopped working, an engineer came out the next day as my mother is 89 years old and vulnerable. We were told after the engineer consulted with his office that the hive was covered and they would order it and someone would contact me. waited till the following monday and called up to be told the hive wasn't covered. As my mothers house is a smart home where all lighting and heating is voice controlled. After many calls there was still no decision then after leaving a vulnerable 89 year old without heating for 4 days she was cold so she tried to turn on the electric fire but overbalanced and had a fall with her zimma. Lucky I have a cctv camera in her house and noticed she had a fall. I phoned homeserve and said I wanted the alternative heating control they offered and was told it could take another few days. So my mother still has no heating and nobody at homeserve gives a damm.
June 2, 2026
Unprompted review
Reply from HomeServe UK
Hi Garry,
I’m very sorry to hear about what’s recently happened at your mother’s home and the impact this has had on you both. We want all of our customers to feel supported and reassured that we care not only about their homes, but also about their wellbeing.
We fully recognise how important it is for situations like this to be handled quickly, clearly, and consistently—especially where there are additional care needs involved.
We would like to investigate this as a matter of urgency, so please get in touch with us directly and we’ll make sure this is reviewed properly. Please contact us on our email address heretohelpteam@homeserve.co.uk with your details
Amy
Here To Help Team
Phone call efficient and knowledgeable…
Phone call efficient and knowledgeable and dealt with my problem well
plumber was on time and phoned before coming with time of arrival.
Dealt with problem efficiently and kept us informed as and when necessary.
Gave suggestion for further treatment and arranged this for us .Excellent
May 21, 2026
Reply from HomeServe UK
Hi Patricia, we really appreciate you sharing your experience with us. It’s wonderful to know the whole process ran efficiently and that you felt well informed throughout. We’re especially glad the engineer was able to provide additional guidance and support where needed
Amy
Here To Help Team
Reply from HomeServe UK
Thanks for your feedback, it’s great to hear the engineer was friendly and that the job was completed quickly and successfully.
Alex
Here To Help Team
I phoned to arrange a visit by an…
I phoned to arrange a visit by an engineer to services to my air source heat pump and he arrived the following morning and did a very thorough job on my system which is required to keep the guarantee valid. As a bonus the engineer was very friendly and informative about the system setup etc.
May 26, 2026
Reply from HomeServe UK
We’re delighted to hear everything was handled quickly and that the visit met your expectations. It’s especially nice to know the engineer took the time to provide helpful guidance while carrying out the work. Thank you for your feedback!
Amy
Here To Help Team
I decided to renew my homeserve policy
I decided to renew my homeserve policy, after cancelling for a few months, i renewed online, and the process was straightforward. I'm just waiting for the paperwork to arrive, with my policy details.
May 26, 2026
Reply from HomeServe UK
We’re really pleased you decided to come back to us and that setting everything up was quick and easy. Your documents will be on their way, and if you have any questions once they arrive, please don’t hesitate to get in touch!
Amy
Here To Help Team
Outstanding in every respect
May 26, 2026
Reply from HomeServe UK
We're happy to hear you had such a positive experience with your recent claim Richard.
Alex
Here To Help Team
Toilet not flushing
Problem quickly identified and a replacement part fitted.Highly recommended.
May 18, 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the issue was identified quickly and a replacement part fitted. We really appreciate your recommendation.
Alex
Here To Help Team
The Engineer rang to inform me of when…
The Engineer rang to inform me of when he would arrive. On arrival he was polite and courteous and took the time to explain clearly the work he would be undertaking. The service took approximately two hours which he had suggested it would take. On completion he again went through work undertaken.
Very professional at all times.
Highly recommended +++++
May 25, 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear the engineer kept you informed on arrival, explained the work clearly and completed everything within the expected time. We are pleased you found the service professional throughout and really appreciate your recommendation.
Alex
Here To Help Team
The plumber was friendly and…
The plumber was friendly and professional and attended as agreed. He was unable to sort the problem initially because he required a part which he ordered on the spot. We discussed how long it would take to arrive and allowed a couple of extra days. We discussed when he could come back to sort the leak and agreed on a follow up visit on the following Sunday, which he wrote in the job notes.
The part duly arrived and I was phoned to arrange the follow up visit.
I explained that we had agreed an appointment but was told that no such arrangements had been made. The earliest weekend appointment was 3 weeks later!
When the (initial) plumber returned, he was astonished that the job had not been done and showed me the notes that he had previously entered on the system agreeing to attend a week after the first visit.
He was great and did the repair in a few minutes.
Luckily I was able to work round the issue
May 3, 2026
Reply from HomeServe UK
Thanks for taking the time to share your experience, it is great to hear the engineer was friendly, kept you informed and completed the repair efficiently once the part was available.
We are sorry to hear there was some confusion around the follow up appointment, as this is not the seamless service we aim to provide, and we appreciate how frustrating this must have been. It is encouraging to know the engineer returned and resolved the issue quickly. If you would like us to review what happened with the booking, please contact us at heretohelpteam@homeserve.co.uk and we will be happy to look into this further.
Alex
Here To Help Team
The phone call was easy to navigate and…
The phone call was easy to navigate and within the usual time of press one for this and two for that and explaining what my problem was, I was given a time for the plumber to arrive. He arrived on time and fixed the problem. Very pleased with the quick response.
May 18, 2026
Reply from HomeServe UK
Thanks for your feedback, it is great to hear the call was straightforward and that an appointment was arranged without difficulty. We are pleased the engineer arrived on time and resolved the issue quickly, leaving you very satisfied with the response.
Alex
Here To Help Team
Engineer was polite on time and did a…
Engineer was polite on time and did a fantastic job .
May 19, 2026
Reply from HomeServe UK
Thanks for your feedback, great to hear the engineer was on time, polite and carried out the job to a fantastic standard.
Alex
Here To Help Team
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