Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181K reviews
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Puntual polte and efficient
May 20, 2026
Reply from HomeServe UK
We are pleased you found us punctual and efficient. Thank for the 5 star rating David.
Alex
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know everything went as expected and that you were happy with the service!
Amy
Here To Help Team
Easy to arrange and job done well.
June 2, 2026
Reply from HomeServe UK
Thank you for your great feedback. We are pleased to hear that your service was easy to arrange and that the job was completed to a high standard.
Alex
Here To Help Team
Reply from HomeServe UK
Hi Lee, thank you for your review! We’re pleased to hear everything was taken care of and that the service met your expectations
Amy
Here To Help Team
Great service
Great service, very professional they are always very courteous, keen to get the job done and leave the site in good condition.
May 14, 2026
Reply from HomeServe UK
Thank you for your kind feedback. We’re delighted to hear you’ve consistently received a high standard of service, and that everything is handled with care from start to finish!
Amy
Here To Help Team
Really reliable great service and great…
Really reliable great service and great customer service
May 28, 2026
Reply from HomeServe UK
We're so pleased you received great service. Thank you for your kind words!
Alex
Here To Help Team
Great service for the boiler service…
Great service for the boiler service and two external pipe leaks. Easy to book and communicate with couldn't fault them. Only problem is the price hike after the introductory offer.
June 2, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We’re delighted to hear you were happy with the service provided, from arranging the visit through to the repairs completed.
We appreciate your comments regarding pricing following introductory offers. Although we hope customers do experience the value in the products we offer ,we understand this can be a consideration. Please feel free to contact us on 0330 0247 999 if you have any queries regarding your product pricing and we will be happy to help!
Amy
Here To Help Team
A GREAT JOB WAS DONE
The man was very helpful and explained everything and did a good job
May 15, 2026
Reply from HomeServe UK
Thank you for your kind feedback. We’re really pleased to hear you found the service helpful and that everything was clearly explained along the way. It’s great to know the visit left a positive impression!
Amy
Here To Help Team
Because seven trent water found two…
Because seven trent water found two leeks
Thanks to you
May 13, 2026
Reply from HomeServe UK
Thank you for your kind feedback. We’re glad to hear the problem was identified and resolved, helping to get everything back up and running!
Amy
Here To Help Team
Reply from HomeServe UK
Hi April, thank you for your kind feedback. We’re so pleased to hear you’ve had consistently positive experiences and that the service provided has been both welcoming and reliable!
Amy
Here To Help Team
The engineer tried very hard to get to the route of the problem.I wouldn't say it was great
I wouldn't say it was great. The engineer's 1st visit informed us it was Affinity Water's problem. AW dug up verge and put in a new stop tap. Still no water. HomeServe contacted again but it was a week before an engineer arrived. Couldn't get to the route of the problem and returned next day and spent six hours and eventually we had water. Turned out to be small stones causing a blockage in the pipe.
June 1, 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We’re sorry to hear that it took longer than expected to identify and resolve the issue. We appreciate your patience throughout the process and are pleased to hear that the problem was eventually found and put right
We appreciate you taking the time to leave a review
Amy
Here To Help Team
Problem eventually fixed.
May 19, 2026
Reply from HomeServe UK
Thank you for your feedback. We’re pleased to hear the issue was resolved after your appointments took place and appreciate you taking the time to share your experience and your patience whilst this was resolved!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your lovely review. We’re delighted to hear you were happy with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know the service was both quick and carried out professionally!
Amy
Here To Help Team
When ringing Homeserve didn’t speak to…
When ringing Homeserve didn’t speak to a person. I told AI or whatever we had a broken outside pipe. Before ringing off it said ‘you have a bunged pipe’, I said no but it didn’t respond. Sent a man out to mend a bunged pipe,I explained what happened on phone, he said this happens frequently. He sorted it out brilliantly, a man arrived next day x mended pipe. He was brilliant too. No problems with the service or the gentlemen that did the job at all, only with the Homeserve call centre, getting it wrong.
May 19, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback Jane! We’re pleased to hear that the work carried out during the visit met your expectations and that you were happy with the service provided on the day.
We’re sorry to hear about your experience when contacting us. We understand that not everyone prefers to use an automated system, and we appreciate you sharing this with us. Our claims team is available 24/7 if you would prefer to speak directly with an advisor, and claims can also be managed online for added flexibility
Thank you again for leaving a review!
Amy
Here To Help Team
Got the job sorted after I refused to…
Got the job sorted after I refused to wait 48hrs as I had no water.
May 17, 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us. We understand how important it is to have your claim resolved as quickly as possible, and we’re pleased to hear that everything has now been sorted
Amy
Here To Help Team
Phoned 6-30 in the morning for a…
Phoned 6-30 in the morning for a blocked loo . As I only have one in the house they made me a priority. A lovely young man turned up at 8.00am and had it all fixed by 9 . Would definitely recommend as a pensioner living on her own it was a godsend
May 24, 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience Janet, we’re really pleased to hear you were supported so quickly and that the issue was resolved within such a short timeframe. It’s great to know the visit provided reassurance when it was needed most!
Amy
Here To Help Team
All sorted
Originally appointment was 8-1 then at 12.25 was told would be later which was a bit annoying . However the engineer sorted the issue out was friendly and helpful thank you
May 20, 2026
Reply from HomeServe UK
Hi Sheila, thank you for taking the time to share your feedback. We’re sorry to hear about the change to your original appointment time, it’s great to know, however, that when the visit went ahead, the issue was resolved and that you found the service friendly and helpful!
If you do require any further assistance, please do get in touch with us on heretohelpteam@homeserve.co.uk and we will be happy to assist
Amy
Here To Help Team
Great servoce
Easy to book online and after discovering leaking toilet was able to book for same day. Excellent engineer resolved the problem.
May 24, 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s fantastic to hear everything was easy to organise and that the problem was taken care of promptly once our engineer attended!
Amy
Here To Help Team
From start to finish
From start to finish, the booking process was simple and easy to complete. You technician was excellent and quickly resolved the issue.
May 17, 2026
Reply from HomeServe UK
Hi Ian, thank you for taking the time to share your experience. We’re delighted to hear that arranging your appointment was straightforward and that the issue was resolved quickly by our engineer!
Amy
Here To Help Team
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