Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
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The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181K reviews
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Reply from HomeServe UK
Hi Sue, we really appreciate you taking the time to share your experience. It’s fantastic to hear that the service was punctual and that our engineer made such a positive impression. We’re pleased everything was completed to a great standard!
Amy
Here To Help Team
Prompt and efficient service on same…
Prompt and efficient service on same day. Engineer kept me fully informed.
May 21, 2026
Reply from HomeServe UK
Thank you for your feedback! We’re pleased to hear that the service was both prompt and efficient, and that you were kept well informed throughout the visit, we appreciate you sharing this with us
Amy
Here To Help Team
Excellent service
Excellent service. Operative put in a lot of hard work, very impressive.
May 13, 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience! It’s fantastic to hear that our engineer’s efforts stood out and that you were so pleased with the service provided!
Amy
Here To Help Team
unacceptable available appointment slots
tried to book an appointment for 88 years old mom for blocked toilet, she only has the one in her bungalow and toilet was unuseable , unfortunately Home serve first available appoinment was friday , a wait of 5 days without a toilet. I made alternative arrangements
May 25, 2026
Reply from HomeServe UK
Thank you for taking the time to share this feedback with us. We’re sorry that the appointment offered did not meet your needs on this occasion and we're sorry to hear about the impacts which you have outlined. We certainly understand how important it is for customers to feel supported by the cover they hold, particularly in situations like this.
We would certainly like to ensure this is looked into further for you, please email the details to heretohelpteam@homeserve.co.uk and we will be happy to assist.
Amy
Here To Help Team
Failur to investigate leak properly
We have been having some damp on the wall of my son bedroom adjacent to the shower / your engineer came around took only few minutes to get to the conclusion that the damp was due to the poor sealant around the shower (in my opinion it was not poor - and I actually saw the engineer using a cutter knife himsel to make it poor). He booked somebody to come around to reseal the shower a few days later. It happened to be that I had some builders around who were doing some external work and I told them my issue - they disagreed with the homeserve engineer as the damage on the wall was bad and pulled the skirting off the wall to find out that it was all wet clear sign that it was not a sealant issue. They offered to help to investigate the issue and booked some time to work on that. At that point I rang homeserve to advise what was happening and asked to send another engineer around on the same day as the building were doing the investigation. by the time the engineer came the builder had digged it all out / taken off the shower plate and identified the issue. The homeserve engineer simply took some additional tiles off and capped the pipes which were regarded as not repairable - however, the hard work and the investigation work was done by the builders that will be invoicing me for it - homeserve didn't help when needed
May 11, 2026
Reply from HomeServe UK
Hi Susanna, we’re sorry to hear that your experience on this occasion didn’t reflect the level of service you were expecting. We appreciate you outlining the steps that were taken, including the additional investigation carried out at your property and overall I am glad to hear that the leak has now been resolved.
We understand how important it is for the cause of a problem to be clearly identified and for you to feel supported throughout that process.
Based on your comments we would certainly like to look into this further, please email your details to heretohelpteam@homeserve.co.uk and we will be happy to assist.
Amy
Here To Help Team
Fantastic service!
The normal fast, professional, fantastic service that i've always received from Homeserve.
Such a nice man that came here - thank you!
I wouldn't be without this plan to deal with any drainage problems i have. Worth every single penny!
May 23, 2026
Reply from HomeServe UK
Hi Carol, thank you for your continued trust and support. It’s fantastic to hear that the service has remained consistently reliable and professional for you. We’re especially pleased that our engineer made such a positive impression!
We appreciate you sharing this!
Amy
Here To Help Team
Effective & Approachable.
Not forgetting, efficient. They did a great job. They also did the following, where necessary: explained, clarified and reassured.
Our thanks
May 29, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We are really pleased to hear that you found the service efficient and that our team made a positive impression.
It is great to know the engineer took the time to explain, clarify and reassure where needed, as we understand how important clear communication is throughout the visit. Your comments mean a lot and will be shared with the team.
Alice
Here To Help Team
I cannot recommend HomeServe highly…
I cannot recommend HomeServe highly enough. From the moment I called customer services to report a leak, the process was excellent. An engineer was with me within 45 minutes. Neil was professional, efficient, and quickly identified and fixed the problem. Thank you to Neil and the entire HomeServe team for such a prompt and reliable service, it was very much appreciated.
June 1, 2026
Unprompted review
Reply from HomeServe UK
Thank you for taking the time to share such positive feedback. We are delighted to hear that your experience with our customer services team and engineer was so smooth and efficient, especially at a stressful time with a leak.
It's great to know that the issue was identified and resolved quickly, and that you felt supported throughout the process. We always aim to provide prompt and reliable service, so your comments are very much appreciated.
Alice
Here To Help Team
THE CHAP WAS BRILLIANT
May 23, 2026
Reply from HomeServe UK
This is just the feedback we love to hear, thanks for rating us 5 stars!
Alice
Here To Help Team
THE LADY ON THE PHONE KATIE
THE LADY ON THE PHONE KATIE, WAS VERY HELPFUL, BUT I WAS VERY UPSET WITH THE ENGINEER, FIRS OF I RANG HIM SO MANY TIMES, TEXT HIM WHEN &WHAT TIME HE WILL BE COMING, NO REPLY FROM HIM, ONCE HE CAME HE ONLY TOOK APPROXIMATELY 10- 15 MINUTES AND SAID NO LEAKS, I STILL HAVE THE WALL WET, NOT VERY HAPPY, I WOULD BE GREAT FULL IF YOU COULD SEND A DIFFERENT ENGINEER TO LOOK AT THE JOB.
May 20, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, we really appreciate it.
We are pleased to hear that the agent Katie was helpful when you contacted us. However, we are sorry to learn that you were unhappy with the communication from the engineer and the outcome of the visit.
From the assessment carried out, the engineer completed checks on the pipework in the area and the boiler system, and did not identify any signs of an internal leak or pressure loss at the time of the visit. Based on these findings, the damp may be linked to an external issue rather than the plumbing system, and guidance was provided on seeking a further inspection from an appropriate specialist.
Alice
Here To Help Team
Brilliant service
May 9, 2026
Reply from HomeServe UK
This is just the feedback we love to hear David!
Thanks for rating us 5 stars.
Alice
Here To Help Team
Polite and knowledgeable engineer.
Sorry I’ve forgotten the engineers name. Befit his arrival at our property he gave us a polite call advising of his arrival.
Very polite at the house , knew exactly how to deal with our kitchen tap. Explained work carried out and was a tidy worker.
May 11, 2026
Reply from HomeServe UK
Thank you for taking the time to leave such positive feedback. We are really pleased to hear that the engineer kept you informed with a call before arriving and that you found them polite and professional throughout the visit.
It is great to know they were able to quickly identify the issue with your kitchen tap, explain the work clearly and complete the job to a high standard while keeping everything tidy. We always aim to provide a smooth and reassuring experience, so your comments mean a lot.
Alice
Here To Help Team
Plumber was great very professional and…
Plumber was great very professional and explained what he was doing. Great job!
May 21, 2026
Reply from HomeServe UK
Thank you for sharing your experience Viv.
We're glad to know we could help!
Alice
Here To Help Team
Home serve rep sent out what had gone…response t call out boiler not working
Home serve rep sent out what had gone wrong and he was able to make temporary repair - meaning we could get hot water and heat on,
We have Vaillant boiler care as part of the homeserve policy.
You called out an engineer for us and he was able to fix the problm.
I am just waiting for refund HomeServe did not fully appreciate that we had the additional cover.
Please can you advise when refund has been sent back into my bank account.
Happy with actions thar resolved the problem
Many thanks
May 18, 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us.
We are really pleased to hear that our engineer was able to attend, explain the issue clearly and carry out a temporary repair so you had hot water and heating, before resolving the problem fully. It is great to know you were happy with the actions taken and the overall outcome.
Regarding the refund you mentioned, we would like to make sure this is looked into, if you could please email us at heretohelpteam@homeserve.co.uk with further details, we can take a further look.
Alice
Here To Help Team
The reaction to my request was first…
The reaction to my request was first class.The plumber you despatched to our broken shower claim was first class and a credit to your company.Josh was an excellent tradesman,a fine ambassador for your company.The electrician was also excelent,overall a good experience.
May 26, 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive experience, we really appreciate your feedback.
We are delighted to hear that your claim was handled so smoothly and that both engineers made such a great impression. It is fantastic to know that the service you received on your shower repair met your expectations and that our team delivered a first class experience throughout.
Alice
Here To Help Team
the person that was sent was very…
the person that was sent was very patient he dealt with a situation with a junction from another pipe and the entire blockage was looking difficult to move. However he persisted and the problem was solved in the end. it was a rather trying task but he remained proffesional throughout
April 15, 2026
Reply from HomeServe UK
Thank you for taking the time to share your positive feedback.
We are really pleased to hear that our engineer showed patience and professionalism whilst dealing with what sounds like a challenging blockage. Situations like junction issues can be difficult to resolve, so it is great to know the engineer persisted and successfully fixed the problem for you.
Alice
Here To Help Team
Call out was quick within 24 hrs I…yes
Call out was quick within 24 hrs I needed a washer fixed on dripping tap plummer decided tap needed changing took 2 hrs to find a new tap and
Replace. 2days later tap was lose and had to be replaced 2nd plumber was very good I wasn't pleased after being a customer for 20yrs with just this 1 call out l had to pay £50 excess
May 19, 2026
Reply from HomeServe UK
Thank you for taking the time to leave your feedback, we really do value hearing from long standing customers.
We are pleased to hear your initial appointment was arranged quickly, however it is disappointing to learn that the issue was not fully resolved first time and that the tap then became loose shortly after the visit. We're pleased to know that the follow up visit with our second engineer provided a better experience and helped put things right.
If there is anything further we can assist you with, you can reach us via heretohelpteam@homeserve.co.uk.
Alice
Here To Help Team
Reply from HomeServe UK
Thanks for rating us 5 stars!
Alice
Here To Help Team
Reply from HomeServe UK
Thank you for your fantastic feedback. We are delighted to hear that our engineers were able to locate and repair the underground leak so quickly, especially within such a short timeframe.
It is great to know you found the service impressive, we always aim to deliver efficient and reliable support when it is needed most.
Alice
Here To Help Team
The engineer knows his job and was very…
The engineer knows his job and was very smart about the way he went about it.
Very easy going guy, communicated well and carried us along and was explaining what the issue is and when I asked him a further question after his job he answered that very well. He gave an advice on how we can maintain it and avoid similar issues any time soon. He was a solid guy and good professional. I’d score him 11 out of 10 easily
May 21, 2026
Reply from HomeServe UK
Thank you for taking the time to share such fantastic feedback.
We are delighted to hear that our engineer made such a positive impression, and that their expertise, professionalism and clear communication helped put you at ease throughout the visit.
It is great to know they took the time to explain the issue in detail, answer your follow up questions and provide helpful advice on how to maintain things going forward. We are proud to have engineers who are not only highly skilled but also approachable and committed to delivering excellent customer service.
Alice
Here To Help Team
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