Had a slow leak coming from the toilet pan. Phoned HomeServe on Friday morning and was told a plumber would come out between 5 - 10 pm that evening. Excellent news. We received excellent service... See more
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Review summary
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Contacted Homeserve 22nd May due to faulty toilet cistern. Engineer came out same day and replaced patrs. 23rd May noticed leak from pipe on cistern, called again. Another engineer arrived promptly an... See more
Company replied
The Homeserve representative provided an excellent professional service. He found where the leak was by checking all of the appliances/bathrooms etc and fixed the fault in a prompt manner. Whilst ca... See more
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Booking my boiler service online was easy and there were plenty of appointments available to choose from. The SMS reminding me of the appointment was good to have. Engineer rang and gave me sufficien... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
181K reviews
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Problem eventually fixed.
May 19, 2026
Reply from HomeServe UK
Thank you for your feedback. We’re pleased to hear the issue was resolved after your appointments took place and appreciate you taking the time to share your experience and your patience whilst this was resolved!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your lovely review. We’re delighted to hear you were happy with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know the service was both quick and carried out professionally!
Amy
Here To Help Team
When ringing Homeserve didn’t speak to…
When ringing Homeserve didn’t speak to a person. I told AI or whatever we had a broken outside pipe. Before ringing off it said ‘you have a bunged pipe’, I said no but it didn’t respond. Sent a man out to mend a bunged pipe,I explained what happened on phone, he said this happens frequently. He sorted it out brilliantly, a man arrived next day x mended pipe. He was brilliant too. No problems with the service or the gentlemen that did the job at all, only with the Homeserve call centre, getting it wrong.
May 19, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback Jane! We’re pleased to hear that the work carried out during the visit met your expectations and that you were happy with the service provided on the day.
We’re sorry to hear about your experience when contacting us. We understand that not everyone prefers to use an automated system, and we appreciate you sharing this with us. Our claims team is available 24/7 if you would prefer to speak directly with an advisor, and claims can also be managed online for added flexibility
Thank you again for leaving a review!
Amy
Here To Help Team
Got the job sorted after I refused to…
Got the job sorted after I refused to wait 48hrs as I had no water.
May 17, 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience with us. We understand how important it is to have your claim resolved as quickly as possible, and we’re pleased to hear that everything has now been sorted
Amy
Here To Help Team
Phoned 6-30 in the morning for a…
Phoned 6-30 in the morning for a blocked loo . As I only have one in the house they made me a priority. A lovely young man turned up at 8.00am and had it all fixed by 9 . Would definitely recommend as a pensioner living on her own it was a godsend
May 24, 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience Janet, we’re really pleased to hear you were supported so quickly and that the issue was resolved within such a short timeframe. It’s great to know the visit provided reassurance when it was needed most!
Amy
Here To Help Team
All sorted
Originally appointment was 8-1 then at 12.25 was told would be later which was a bit annoying . However the engineer sorted the issue out was friendly and helpful thank you
May 20, 2026
Reply from HomeServe UK
Hi Sheila, thank you for taking the time to share your feedback. We’re sorry to hear about the change to your original appointment time, it’s great to know, however, that when the visit went ahead, the issue was resolved and that you found the service friendly and helpful!
If you do require any further assistance, please do get in touch with us on heretohelpteam@homeserve.co.uk and we will be happy to assist
Amy
Here To Help Team
Great servoce
Easy to book online and after discovering leaking toilet was able to book for same day. Excellent engineer resolved the problem.
May 24, 2026
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s fantastic to hear everything was easy to organise and that the problem was taken care of promptly once our engineer attended!
Amy
Here To Help Team
From start to finish
From start to finish, the booking process was simple and easy to complete. You technician was excellent and quickly resolved the issue.
May 17, 2026
Reply from HomeServe UK
Hi Ian, thank you for taking the time to share your experience. We’re delighted to hear that arranging your appointment was straightforward and that the issue was resolved quickly by our engineer!
Amy
Here To Help Team
Reply from HomeServe UK
We’re really pleased to hear that the communication throughout the visit was clear and that the service provided was both friendly and supportive. Thank you for taking the time to leave a review!
Amy
Here To Help Team
Engineer came looked at the job and…
Engineer came looked at the job and completed within half hour. Cleaned up well too
May 20, 2026
Reply from HomeServe UK
Hi Shanta, thank you for taking the time to share your experience. It’s fantastic to hear the issue was resolved efficiently during the visit and that everything was left neat and tidy once the work was complete!
Amy
Here To Help Team
Fast response and we'll experienced…
Fast response and we'll experienced gentleman. Explaining everything while working. Sorted the problem within 30 minutes.
May 27, 2026
Reply from HomeServe UK
Thank you for your feedback, we’re delighted to hear the issue was resolved so quickly and that you found the service clear and professional throughout!
Amy
Here To Help Team
Easy help on the phone
Easy help on the phone. Engineer arrived early & was friendly & explaining everything. Took his time to assist with recommendations for my issue. Good communication after service as well. Happy customer
May 15, 2026
Reply from HomeServe UK
Hi Freddie, we really appreciate you taking the time to share your experience. It’s great to know everything was handled efficiently from start to finish and that you felt well supported and informed along the way!
Amy
Here To Help Team
A superb plumber
We had a superb plumber (unfortunately I cannot remember his name) who arrived, diagnosed the problem and immediately set about to rectify it. He took time to check that what he had done had cured the issue. Everything has been working correctly since he left. A very capable, personable young man who was a credit to Homeserve.
May 24, 2026
Reply from HomeServe UK
We’re so pleased to read about your experience. It’s great to know the issue was carefully assessed and brought to a resolution, and that everything was explained clearly during the visit!
Thank you for rating us 5 stars!
Amy
Here To Help Team
We’re deep in the countryside but he…
We’re deep in the countryside but he found us . He was cheerful,efficient and had the job done quickly.
May 20, 2026
Reply from HomeServe UK
Thank you for your kind feedback! We’re delighted to hear the service was efficient and that our engineer made such a positive impression during the visit
Amy
Here To Help Team
They fixed the leak
They fixed the leak, filled the massive hole they had to dig and cleaned up.
May 24, 2026
Reply from HomeServe UK
Thank you for your kind feedback James! We’re pleased to hear the issue was resolved and that everything was completed with care, including leaving things tidy afterwards!
Amy
Here To Help Team
Appointment was cancelled TWICE but finally resolved.
Appointment was cancelled TWICE at very short notice but, when the plumber did arrive he was courteous and knowledgeable and quickly resolved the issue.
May 19, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback, although I am sorry to hear the appointment was rescheduled, we’re pleased to hear that when the visit did go ahead, the issue was resolved quickly and that you were happy with the service provided
If you do need any further help, please feel free to contact us on heretohelpteam@homeserve.co.uk and we will be more than happy to assist
Amy
Here To Help Team
Hi Engineer was fine but couldnt do…
Hi Engineer was fine but couldnt do anything as he needed access to next door garden but they were out . so just went through my insurance to get it fixed . Also I paid a surcharge for this do I get it back . Thank you
June 2, 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback with us David. We’re pleased to hear that the visit itself went smoothly, although we understand that further work wasn’t able to go ahead at the time due to access being required. We can see that a follow-up appointment could have been arranged once access was available
We can see that the engineer carried out work during the visit in an attempt to resolve the issue. As the visit was completed and work was undertaken, the excess applied to the claim would not be eligible for a refund on this occasion
If you would like to discuss this further, please feel free to contact us at heretohelpteam@homeserve.co.uk and we’ll be happy to help
Thank you again for leaving a review!
Amy
Here To Help Team
Reply from HomeServe UK
Thank you for your feedback! We’re really pleased to hear our engineer made such a positive impression and that you were happy with the service provided!
Amy
Here To Help Team
Reply from HomeServe UK
We really appreciate you taking the time to share your experience. It’s great to know the service provided was both reliable and delivered to a high standard!
Amy
Here To Help Team
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