While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.7

Poor

TrustScore 2.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If this is Homeshare UK, it's no use.

I can't tell if this is the review site for Homeshare UK as such. But the reviews are alarming and I'm guessing it's a poor deal. Early efforts to contact them are endlessly slow, and of course, I won't set up something with an organisation that cannot get its act together.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

This company is not part of HOMESHAREUK Network

Please note this old company is not connected to the HomeshareUK.org which is the network of many high quality local Homeshare services operating across the country often by charities. Please do go look up their website if you have any concerns about Homeshare

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

It's scam

It's scam. Just getting so many information from you and never come back to you. Disrespectful and not trustworthy

May 1, 2023
Unprompted review
Rated 1 out of 5 stars

Harassment from staff members

If this company had to choose between an employee and women’s safety, you can guarantee that they’d choose their own staff.

I do not appreciate being harassed for over a year and being asked for sex by one of your staff members that was also a tenant. I don’t appreciate the fuse box being tampered with as a reason to get into my room. And I also don’t like being told to “jump out of the window” when I tell someone I’m not interested.

This company did nothing to sort this. They were hesitant when I said I wanted him out of the house and the only reason he moved out was because he did so voluntarily. He then was being sent back to the house to fix maintenance issues AFTER this incident took place and when I asked about this I was more or less told this wasn’t their problem.

I have screenshots and recordings of this man from the night he tampered with the fuse box as he was trying to convince me that he needed to get into my room to ‘check my plug sockets’. He used this an excuse to ask me why I don’t speak to him and why I never gave him a chance and said that he would watch me leaving the house every morning. He asked me if I would let him hug me and I said no. He became hostile and stormed off downstairs. I had to call a relative to pick me up. Whilst I was packing a bag to take with me, my bedroom light, which was the only thing working in my room at this point, had gone off, come back on, flickered and then went off again.

After this took place, it affected my mental health so badly that I couldn’t sleep and I was having nightmares about seeing him again.

Do yourself a favour and look for ANYWHERE else to live. Even if you don’t think this could happen to you, the way they handled this just shows what a tenant’s safety means to them.

June 4, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Do not use their services. They simply do not care about anyone. They just care about money. Houses are old filthy and need major renovations. On top of this you'll be asked to pay a lot of money. You don't get to see rooms before you pay for them. Maybe think for a minute about why that may be the case.

January 21, 2022
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY AWFUL!!!!!!!!!!

ABSOLUTELY AWFUL!!!!!!!!!!
THEY DONT CARE ABOUT TENANTS JUST MONEY!!!!!!!
NEVER EVER EVER GO WITH THIS SHAMBLES OF A COMPANY!!!!!
COMPLETE WASTE OF MONEY!!! NOTHING EVER REPAIRED, HORRIBLE STAFF, CHEAP UGLY HOUSES DECORATED TO A TODDLERS EXPERIENCE STANDARD LOL
BE WARNED !!!!!!!!!!!!!!!!!!!!!

May 8, 2021
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL

The Agent was more helpful to female I let stay in my home for a small fee (I paid) the female was to volunteer a few hours a week to me but, she showed little interest to help me, as I'm disabled and housebound and mostly bedbound but, independent and also I have a carer/cleaner. Female enjoyed my home facilities and help from me! I halted the contract within a week but, had let her stay to find another accommodation. Agency was more helpful to female, who paid them for accommodation, than to me when I, also Female, explained what I was experiencing. I do not recommend although this was the Northampton branch.

April 28, 2021
Unprompted review
Rated 1 out of 5 stars

Highly Unprofessional outfit

Highly unprofessional outfit who give the industry a bad name.

They took a holding deposit on a flat knowing that it wasn’t actually ready to let. Agreed a date to collect keys and took first and last month’s rent, again knowing that the property was not actually available for let. We agreed a date for collections of keys, still knowing that the property was not fit for let. They had us waiting at their offices for over half an hour, presumably whilst they worked out how to break the news to us.

The person we had been dealing clearly couldn’t bring themselves to speak to us so sent someone else out, after squirming around with various excuses blaming everyone other than themselves he finally told us that the property wasn’t ready. When I called out his BS behaviour he came across as though he was the victim in the situation. They hadn’t even gone to the effort to try and present some viable alternatives, not that I would have agreed; if they can’t get this bit right I hate to think what they would have been like as a Landlord.

Their behaviour is in my opinion bordering on criminal, they knowingly took money under the false pretence that they had a property to let which wasn't actually available.

March 5, 2021
Unprompted review
Show reviews in all languages. (10 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look