HomeShield England Ltd Reviews 

122
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and helpful staff, including sales and installation teams, for their smooth process and high standards. Many highlight the excellent service, noting efficient work, quick installations, tidy finishes, and the brilliant quality of products like windows and doors. However, some customers noted issues with customer service, reporting poor communication, unfulfilled promises, and difficulties obtaining certifications. A few experienced problems with product quality, including manufacturing errors and items not meeting standards, along with concerns about property damage or incomplete installations.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Quality

Consumers find quality to be ambiguous, with many praising the products as excellent, beautiful, and of high... See more

Product

People report ambiguous experiences with product quality, with many customers expressing delight and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a wonderful experience with Homeshield. Zach was a brilliant rep, made everything extremely clear and did everything he could to ensure we got a good deal that we were happy with. He was also amaz... See more

Company replied

Rated 5 out of 5 stars

Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... See more

Company replied

Rated 5 out of 5 stars

We had all our windows and doors replaced back in April. Zach was the best salesman I’ve ever encountered, no pushiness just great recommendations and oodles of patience with our indecision. The c... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’ve used this company twice now and have been really happy both times. First job was about two years ago for a composite front door and bifolds, and I’ve just had them back to fit new wind... See more

Company replied


Company details

  1. Aluminum Window Manufacturer
  2. Door Manufacturer
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Window Installation Service
  6. Window Supplier

Written by the company

Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!


Contact info

4.1

Great

TrustScore 4 out of 5

122 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(122)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have opportunity to met Zach from…

I have opportunity to met Zach from Homeshield. He has very good knowledge about the product. Very nice as a person, with loads of information providing, and no pressure tactics.

September 17, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Remigijus,

We really appreciate your positive feedback.
We aim to provide our customers with the best service, quality and value, most of all we are really proud to be that company for you that didn’t put you under any pressure whatsoever.
We look forward to working with you in the near future.
Thank you once again.

Best regards,
The Homeshield Team.

Rated 4 out of 5 stars

Replacement windows

Discussed my needs for windows replacement. Got details of their product and key features that made the product stand out amongst other products available.
Got their quotation which came down close to our expectations

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the consultation I got From…

Happy with the consultation I got From Zak

August 31, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Shahrouz,

Thank you for your positive feedback. We appreciate your support and look forward to doing business with you in the near future.

Best regards,

The Homeshield Team

Rated 5 out of 5 stars

Zak was very good

Zak was great and explained everything very well and in detail. He has great knowledge of the products and would recommend him to others.

August 30, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Mr Aslam,

Thank you for your review and feedback with our team.
We are delighted that you chose Homeshield for your home improvement project and look forward to taking care of all your needs. Your decision reflects your appreciation for quality, and we are committed to exceeding your expectations.

Best regards,

Homeshield Team

Rated 5 out of 5 stars

Zak was very detailed

Zak was very detailed , patient and informative , his approach was very good and made me feel relaxed , he demonstrated very good communication , and I would be definitely recommending him to friends and family , he is a credit to the company 👍

August 27, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Ali for your positive feedback.
We really appreciate you taking the time out to express your thoughts, we look forward with working on your home improvements project and we are glad you choose Homeshield.

Kind regards

Homeshield Team.

Rated 5 out of 5 stars

Great quality and very professional…

Great quality and very professional from start to finish
I would recommend

August 13, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you for your kind review Andi.

We are grateful for your feedback and we look forward to working with you in the future again.

Kind regards

Homeshield Team.

Rated 5 out of 5 stars

I was very impressed and happy with the…

I was very impressed and happy with the professional approach and knowledge product.

August 13, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Saad for your positive feedback, we look forward to working with you again in the near future with your home improvements project.

Kind regards

Homeshield Team.

Rated 5 out of 5 stars

Great end to end experience buying new…

Great end to end experience buying new windows.

Adam and the team were extremely helpful through the full process and took their time to explain everything to me and my partner. He was also constantly in contact and checking up to make sure we are happy with the windows

May 3, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Daniel for your review, we really appreciate you taking the time and going out your way to do this.


Customer care team

Lisa.

Rated 5 out of 5 stars

Great experience

Great experience

June 1, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Silvana for taking the time out and sharing your experience, we value our customers greatly and we strive to better your experience even more in the near future

Kind regards
Lisa
Customer Care team.

Rated 5 out of 5 stars

Happy with company and workmanship

Happy with company and workmanship.
Great service start to finish from the sales process to the installation team were really good and clean.
Product was as shown and described at the time of sale the quality is absolutely beautiful.
Would recommend them again in a heartbeat.

April 23, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Geoff for your review, we really appreciate you taking the time out and supporting us.

We look forward to working with you again.

Customer care team,
Lisa.

Rated 5 out of 5 stars

Highly recommend

From start to finish the team have been amazing.
No pressure, friendly and professional.
Communication has been great any questions or any concerns always have been answered.
Overall I would highly recommend homeshield.
The quality and finish is great I’m very please thanks again guys.

March 7, 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd


Thank you so much for such a great review of our Company and team, we really appreciate you taking the time to do this on our behalf

We thank you for choosing our Company and for the 5 star rating

Kind regards

Lisa
Customer Care Team

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