I stayed at a Homestay.com property in the Vancouver area in December 2025 and left early on 28 December. I reported the host's conduct to Homestay support on 1 January 2026. What I reporte... See more
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I booked accommodation through Homestay 8 months ahead of my check in date. The booking was cancelled at late notice and Homestay offered no support whatsoever. I have had a terrible experience and... See more
This platform is absolutely amazing! Unlike Airbnb, it’s not just about making money – it’s about real connections and cultural exchange. Here, you can truly interact with your guests and build mean... See more
Company replied
Quick feedback on Homestay: really good experience on my end. I was helped by Felipe from support — he was great, very responsive and genuinely helpful. Even in a slightly complicated situation... See more
Company replied
Company details
Written by the company
Homestay.com is a global accommodation booking website for people seeking a real and genuine travel experience. It allows someone to book a room in another person’s home. What makes a homestay so unique is the people. Each homestay has a host there to welcome guests into their home and offer guidance and assistance during the stay. At the core of the homestay experience is a host being present to welcome the guest into their home. Our guests will meet the people from the community they’re visiting and enjoy a genuinely local experience.
Contact info
Dublin, Ireland
- +35316753010
- support@homestay.com
- homestay.com
2.1
Poor
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant and so easy and smooth running
January 1, 2018
Unprompted review
So far so good
So far so good! I haven’t been away yet so I can’t report on the host but the system works well.
January 1, 2018
Unprompted review
Found the right Homestay Owner
Found the right Homestay Owner, Thanks!
January 1, 2018
Unprompted review
We didn't like the increasement of the …
We didn't like the increasement of the costs of the casa during the process of booking
January 1, 2018
Unprompted review
Very nice and welcoming atmosphere
Very nice and welcoming atmosphere, very comfortable and host is very nice lady
Five stars⭐️⭐️⭐️⭐️⭐️
January 1, 2018
Unprompted review
Everything has been as promised so far.
December 31, 2017
Unprompted review
A very speedy way of booking and much …
A very speedy way of booking and much cheaper places to stay. Fast feedback from the hotelier. Thankyou
December 31, 2017
Unprompted review
Really exciting.
Really exciting.
Helpful site which the travellers can depend on.
December 30, 2017
Unprompted review
Rosemary was lovely
Rosemary was lovely. So kind and helpful. The room was really clean, the bed was very comfortable and the bathroom was spotless. Rosemary made me feel so welcome and she went out of her way to be kind to me and my family.
December 30, 2017
Unprompted review
Finding it by random and what an …
Finding it by random and what an awesome site for travellers to see the world . Reccommend it for everyone
December 30, 2017
Unprompted review
Hassle-free service
I like how easy it is to make a reservation, especially the functionality of seeing the properties on the map as opposed to just having a property listing. Very user friendly web site.
December 29, 2017
Unprompted review
Casa Particluar in Havana
Casa Particular in Havana
I booked a casa particular in Havana, Cuba, based on its location on the map provided by homestay.com. Once I booked and paid the hostal ended up being 2 km further down South in the middle of nowhere. I would not have booked that hostal if had known its true location. This is simply misleading information. The homestay website says that the booking fee is non-refundable, when I went to cancel.
Note: you only receive the exact address after you have paid.
I would not book again through this website.
I ended up cancelling my reservation with the owner and used another website to book a different accomodation in an area closer to the sea and the sights like I had initially planned.
The 10 Euro booking fee is gone for good though.
December 27, 2017
Unprompted review
Reply from Homestay.com
Hello Daniel.
Thanks for leaving your feedback.
We are a booking platform and the hosts themselves are responsible for what they publish on their profile, location included. After receiving your complaint we could verify that the location on the map was wrong, so we have changed it now and notified the host. Our Customer service has also replied immediately to your email, saying that your service fee would have been refunded and this has already been done. Please allow a few extra working days for the refunded amount to show up in your bank account.
Please accept our apologies for the inconvenience. We hope that this experience will not discourage you from using our platform in the future.
Kind Regards
Homestay.com Team
So far so good experience with the …
So far so good experience with the website.
December 26, 2017
Unprompted review
Easy Booking
This was the first time I had found and used this site. I saw one that interested me and from there the process was smooth & easy. Contacted the host, who emailed back very promptly, and from there I proceeded to booking. The whole booking process was very easy and straightforward.
December 25, 2017
Unprompted review
first impression smells good
first impression smells good, its clean, friendly i recomend it very strongly 😊
December 25, 2017
Unprompted review
In Lucia home you can stay really as …
In Lucia home you can stay really as at yours .
December 24, 2017
Unprompted review
Staying at a house is great alternative to hotel
Very easy to book. Looking forward to staying at a house with local people rather than a hotel for a change
December 24, 2017
Unprompted review
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