Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I... See more
Company replied
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Review summary
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Reviews shaping this summary
Communication was excellent with Nik and the product they sell (Briwax) can not be beat. Ordered from abroad and they were very diligent taking care of tariffs (grrr) customs and duty, etc so I only... See more
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Ordered online through Amazon and parcel arrived when they said but we were one short. Contacted them and the service from then onwards was exceptional. Communication, parcel received next day, coul... See more
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They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacemen... See more
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Company details
Written by the company
Online Sales Company Which Prides Itself With Quality Products, Fast Dispatch Times & Excellent Customer Services.
Contact info
Unit 7 Wadsworth Business Centre, 21 Wadsworth Road, UB6 7LQ, Greenford, United Kingdom
- 02089980118
- sales@homesuppliesdirect.com
- homesuppliesdirect.com
4.8
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Amazing
Super duper quick delivery on my Caran d'Ache mega haul, I am just over the moon. Such a good price!
January 14, 2026
Reply from Home Supplies Direct ltd
So glad you’re over the moon! Thrilled your Caran d’Ache order arrived quickly and at a great price. Thanks so much for your support!
Reply from Home Supplies Direct ltd
Thank you so much! Glad everything went well. We really appreciate your support!
Reply from Home Supplies Direct ltd
Thank you so much! Glad your order arrived quickly and at a good price. Really appreciate your support!
Excellent customer service for a tricky order
I ordered an obscure item which had a misleading description, so ended up with the wrong item. Home Supplies Direct responded promptly, and were very helpful. They quickly supplied me with the correct item and are arranging to correct the description for future customers. Excellent customer service for such a low value product.
January 21, 2026
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your kind words! We’re glad we could quickly sort out the issue and get you the right item. Your feedback helps us improve, and we really appreciate your support!
Great product and experience
Great ordering, product exactly as I wanted, delivery prompt and perfect, cannot fault
January 6, 2026
Reply from Home Supplies Direct ltd
Thank you so much! Delighted to hear the product and delivery were just as you expected. Really appreciate your support!
Would definitely recommend Home Supplies Direct. …
This is the second time I have bought goods from this company. They are very good and very efficient getting all items to me very quickly. I would definitely recommend Home Supplies Direct and will definitely use them again. Thank you.
January 11, 2026
Reply from Home Supplies Direct ltd
Thank you so much! 😊 We’re thrilled to have you back and glad your order arrived quickly. Really appreciate your continued support and recommendation!
Fantastic service
Great products for a really good price and really speedy delivery.
December 29, 2025
Reply from Home Supplies Direct ltd
Thank you so much! 😊 Thrilled to hear you’re happy with the products and speedy delivery. Really appreciate your support!
Good service.
Good service.
Received items in timely manner without problem.
Would recommend to others.
December 23, 2025
Reply from Home Supplies Direct ltd
Thank you so much for the kind words! 😊 Glad everything arrived on time and went smoothly. Really appreciate your recommendation!
Ten metre LED rope light
They sent me a ten metre LED rope light, but the last two metres were faulty! I informed Home Supplies Direct & they apologised & offered a 50% refund or replacement rope light. I wanted a replacement so they sent me one promptly (fully tested by them)
Once I received it I checked it and was happy with it being fully working.
December 18, 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your feedback.
We’re sorry to hear about the initial fault, but we’re pleased we could resolve it quickly with a fully tested replacement. Thank you for your patience and for giving us the opportunity to put things right — we truly appreciate your support.
Delivery not as ordered, but sorted out
Ordered 2 pairs of scissors, but one pair delivered was not as ordered, wrong size. They offered to exchange it for the correct one, but then discovered it was out of stock. I could have returned the wrong pair at no cost for a refund, but in the end opted to keep it. (The wrong pair cost more than the one I'd ordered.)
December 6, 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback.
We’re sorry for the mix-up and appreciate your understanding while we worked through the options. Your feedback helps us improve, and we hope to serve you again soon.
Great service and perfect Christmas…
Great service and perfect Christmas lights for outdoor use 🌟🌟🌟🌟🌟
December 20, 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re delighted to hear you were happy with the service and that the Christmas lights were perfect for outdoor use. We really appreciate your support and hope you enjoy them throughout the festive season.
Great shopping experience
I purchased Rosa watercolour paints at a good price and the paint Dot Sheet at the lowest price I’ve found anywhere. Excellent service & received within 2-3 days. Will definitely buy more from here.
December 3, 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your lovely feedback!
We’re delighted to hear you had a great shopping experience and found the Rosa watercolour paints and paint dot sheet at a great price. It’s also great to know your order arrived quickly. We truly appreciate your support and look forward to welcoming you back again soon.
As advertised
November 25, 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re pleased to hear everything met your expectations. We really appreciate your support and hope to serve you again soon.
Price of the 2.75l Sistema storage…
Price of the 2.75l Sistema storage boxes and delivery time were excellent
November 25, 2025
Reply from Home Supplies Direct ltd
Thank you for your feedback!
We’re pleased to hear that you were happy with the price of the 2.75L Sistema storage boxes and the delivery time. We really appreciate your support and look forward to serving you again soon.
Reply from Home Supplies Direct ltd
Hi Tony,
Thank you for your wonderful review! We're really pleased to hear that you were happy with our quick and efficient delivery.
If you ever need anything in the future, we’re always here to help! 🌟
Kind regards
HSD Customer Services Team
Amazing Customer Service and Fast Dispatch
I found my all-time favorite Minky jumbo pegs here and ordered 10 packs to be shipped to me, overseas. Unfortunately the wrong size peg was sent out by mistake, but upon contacting Home Supplies Direct, they immediately apologized for the packing error, asked me to keep the erroneous pegs I received, dispatched the correct size within 24 hours for all 10 packs that I had initially ordered, and the corrected shipment was received very quickly, despite me ordering from the USA, and the order having to ship overseas and clear customs. Home Supplies Direct definitely exemplifies what it means to provide extraordinary customer service, and their prices are fair and their products are great quality. I would definitely not hesitate to purchase products from their website, again. Thank you to Home Supplies Direct for providing such great customer care!
October 21, 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service and products. Your support means a lot, and we look forward to serving you again soon!
Ive tried many a time to call them…
Ive tried many a time to call them during the day and every time I've called the phone is not answered same message all the time ,we are unable to take your call try again later
October 14, 2025
Reply from Home Supplies Direct ltd
Hi Mr Chesnaye,
We’re sorry you had difficulty reaching us by phone. During the Diwali holiday, we were running with a reduced team, which limited call availability. Our office team was able to assist you via email, adding the additional items to your order, and your combined order was delivered within the expected timeframe.
Thank you for your patience and understanding. If you need any further help, please contact us at sales@homesuppliesdirect.com or +44 (0) 208 998 0118.
Really helpful customer service and…
Really helpful customer service and good quality product. It wasn't exactly what I had in mind but the quality was excellent and their help was brilliant.
October 13, 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you, Daisy! We're so glad to hear you were happy with our customer service and product quality. We really appreciate your feedback and hope to serve you again soon!
Good communication and service
Good communication and service. Parcel delivered quickly. Thank you very much.
October 1, 2025
Reply from Home Supplies Direct ltd
Thank you so much, Ian! We’re thrilled you’re happy with our quick delivery and service, and we would love to serve you again!
Rapid delivery of Gorilla Glue by next…
Rapid delivery of Gorilla Glue by next day and excellent communications. First time I've used this company but will definitely use them again. Good price, well packed and very helpful by email when I had a query.
September 15, 2025
Unprompted review
Reply from Home Supplies Direct ltd
Thank you for your kind words! We’re glad your Gorilla Glue arrived quickly and you were happy with our service. We look forward to serving you again!
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