Hometap Reviews 6,930

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals who made the process easy and stress-free. The customer service is frequently described as exceptional, with many appreciating the detailed explanations and constant communication provided throughout their journey. People found the overall service to be excellent, noting the efficiency, ease, and quick response times that contributed to a seamless user experience. Some people also felt that the process was very convenient and that the representatives were very responsive to their needs and questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, noting that the process moved quicker than expected and was... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as simple, easy,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hometap made the home-loan experience so easy to navigate. The software to explain loan process was what sealed the deal. It was very transparent and user friendly. I appreciate Phil my advisor very... See more

Rated 5 out of 5 stars

Grant was an absolute pleasure to work with with. If you have ever done a loan especially a mortgage loan of any sort you know how absolutely frustrating the process can be. Grant was upfront, straigh... See more

Company replied

Rated 5 out of 5 stars

The collaboration and understanding I have with my Investment Manager (Victor Nunez), very professional, knowledgeable and knows what he is doing. Provided me with options, was very caring, explained... See more

Company replied

Rated 5 out of 5 stars

Our loan representative Daisha was amazing!! Great personality, very helpful with any and all questions. The whole process was very easy and relaxed. I would highly recommend Hometap to anyone that ne... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Non-Bank Financial Service

Written by the company

Hometap lets you tap into tomorrow's home value, today - without having to make monthly payments. Hometap is an investor that provides qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great company to work with

Great company to work with! Patricia was great and very informative! Very quick process from application to signing!

May 28, 2026
Hometap logo

Reply from Hometap

Thank you, Robert! We're happy to hear you found your Investment Manager to be informative and helpful.

Rated 4 out of 5 stars

Hometap is great but you're title…

Hometap is great but you're title friends haven't been very efficient for me its been a month now and I haven't closed yet,Chris and I have done everything they've asked for and the notary was canceled until they're satisfied I've had a reverse mortgage, and a loan to pay that off to go with Hometap and they had no problem with title issues i don't know what is going on with them ,but thanks Chris for all your support and effort!!!!! Your Awesome..

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Our loan representative Daisha was…

Our loan representative Daisha was amazing!! Great personality, very helpful with any and all questions. The whole process was very easy and relaxed. I would highly recommend Hometap to anyone that needs this type of loan. We only dealt with Daisha so she's the only one we can give kudos too, but i guess that was another good part, we were not handed off to anyone else. From start too finish it was an enjoyable experience.

May 28, 2026
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Reply from Hometap

Thank you, Kelly! We're happy to hear you found the process easy and relaxed.

Rated 5 out of 5 stars

Ian was great

Ian was great. Kept me informed and process was easy.

May 28, 2026
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Reply from Hometap

Thank you, Frank! It's great to hear you found the process to be easy.

Rated 5 out of 5 stars

Great company

Great company, I felt really supported through out the process and really simply procedures. Melissa was amazing very supportive and patient making sure we understood everything. I would recommend this company to anyone and everyone thank you Home tap.

May 21, 2026
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Reply from Hometap

Thank you, Andre! We're happy to hear your Investment Manager was supportive and patient throughout the process.

Rated 5 out of 5 stars

Very Smooth

First off - Amanda, from Hometap, was great. She was very nice and professional. Everything went smooth.

May 26, 2026
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Reply from Hometap

Thank you, Kerry! We're happy to hear the process went smoothly for you.

Rated 1 out of 5 stars

Very pushy

Very pushy. Especially when new agent replaced the previous.

May 21, 2026
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Reply from Hometap

Hi there, thank you for your honest feedback. We're sorry you feel your experience fell short of what we aim to deliver — our team is committed to guiding homeowners through this process with care and clarity. If you have any additional questions or concerns, please reach out to us at hello@hometap.com and we'll be happy to help.

Rated 5 out of 5 stars

Thank you, Brian Williams. Simple, easy and fun process.

Brian Williams is the most amazing person I’ve ever met in a business industry. He has been very attentive. He has been very knowledgeable. He has kept my interests as well as my well-being in the forefront of this whole experience. It is rare to find somebody like this who genuinely wants the best for you and wants you to be well informed so you can make the right decision for yourself. He’s amazing. Thank you, Brian. What an easy pleasant process this has been with you.

May 27, 2026
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Reply from Hometap

Thank you, Kimberly! We're happy to hear the team provided you with an easy and pleasant process.

Rated 5 out of 5 stars

Although it took awhile

Although it took awhile, no fault of them, they kept me informed with all that I needed. Very informative and helpful. They go through all your information and fully explained every detail. Dan from hometap was very helpful and went beyond to help with my getting my equity

May 27, 2026
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Reply from Hometap

Thank you, Eva! It's great to hear you felt informed every step of the way.

Rated 5 out of 5 stars

Great Service

Our managing representative was very helpfull

May 26, 2026
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Reply from Hometap

Thank you, Thomas! We're happy to hear the team provided you with a 5 star experience.

Rated 5 out of 5 stars

Shawn Campbell

Shawn was truthful, professional and sincere. All questions were answered. His response time was exceptional. He needs a raise!

May 20, 2026
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Reply from Hometap

Thank you, Lonnie! It's great to hear you found the customer service to be exceptional.

Rated 5 out of 5 stars

Great customer service

Great customer service, staff and great with following up.

May 26, 2026
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Reply from Hometap

Thank you, Kevin! We appreciate your 5-star review.

Rated 5 out of 5 stars

The People At Home Tap Are Truly

The People At Home Tap Are Truly
Professional And Guiding Through
Process Was Flawless..

May 27, 2026
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Reply from Hometap

Thank you, Peter! We're happy to hear the team provided you with a professional and seamless experience.

Rated 5 out of 5 stars

Highly Recommend!!!

Eric was very helpful and diligent and a pleasure to work with. He made sure to work around my schedule and was very responsive. Very easy and convenient process. Would definitely recommend! Thanks Hometap!

May 26, 2026
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Reply from Hometap

Thank you, Anthony! We're happy to hear you would recommend Hometap to other homeowners.

Rated 5 out of 5 stars

Incredible support from Braxton and his team…

The support from Braxton and his team throughout the entirety of the process was just outstanding. We had initially signed up with two different entities, but finished with Hometap for a reason... they were just at the top of their game and out executed the other entity at every stage. I wholeheartedly recommend Hometap if you are looking for a team that will keep you updated and walk you through every stage and decision required of the process. Simply phenomenal!

May 26, 2026
Hometap logo

Reply from Hometap

Thank you, Brian! We're thrilled to hear you would recommend Hometap to others.

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