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Hometolab Reviews 71

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TrustScore 2 out of 5

2.1

Allergist
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Rated 1 out of 5 stars

Bought a voucher from Wowcher and redeemed it with the company. They sent me a 1st class stamped addressed envelope in which I placed the printout, hair sample in a sealed plastic pouch and retur... See more

Rated 1 out of 5 stars

Purchased an Intolerance Test via Livingsocial/Wowcher some time ago. I received documentation from the company (Home to lab), sent back the samples in the envelope provided... and have heard noth... See more

Rated 4 out of 5 stars

I was strangely suprised as how good it was! Despite having to chase my results - they came through immediately, anyone can have an oversight. My results were as expected ! I am gluten intolerant, but... See more

Rated 1 out of 5 stars

Waste of money. Don’t bother. The “scientific results” are useless. In one area told to avoid shellfish, in another told to eat prawns; to avoid rye but eat more wheat and, most importantly, to avoi... See more

Company details

  1. Allergist
  2. Medical Laboratory
  3. Nutritionist
  4. STD Testing Service

Contact info

2.1

Poor

TrustScore 2 out of 5

71 reviews

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Rated 1 out of 5 stars

WOWCHER code doesn’t work

Purchased a WOWCHER code to use on the website. The test in purchased isn’t listed so it won’t let me redeem the code. Live chat isn’t working (I’ve tried 4 different platforms) and there is no telephone number or email address, only a postal address. So far I am unable to order my test (that I’ve already paid for) and can’t seem to speak to anyone either

March 27, 2023
Unprompted review
Rated 1 out of 5 stars

I have been unable to contact them.

I have a voucher to use with Home to Lab and I’m having trouble using it. I am trying to contact them but there’s no email or phone number on their site. It says there’s live chat but there isn’t. I’ve got others to check but it’s just not there.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

confused

I was a little confused about how to send my sample and couldn't find the address to send it too, but Jake was very helpful and polite! He gave me all the information I needed very promptly!

October 16, 2022
Unprompted review
Rated 5 out of 5 stars

Got confused with the process having…

Got confused with the process having ordered through wowcher. Chatting with Jake online was really helpful and he was very polite and quick to respond. Can't comment on results of hair test yet i'm afraid!

October 2, 2022
Unprompted review
Rated 4 out of 5 stars

Expert help was on hand

I just ordered, so cannot comment on product but, Paul who helped on live chat got me through the ordering process. I was having difficulty, I think because of the device I was using but I completed the order with an expert on hand. Thank you Paul.

September 29, 2022
Unprompted review
Rated 4 out of 5 stars

Was having a problem redeeming my WOWCHER

Was having a problem redeeming my WOWCHER as the the purchase described on the WOWCHER site was not available on the web site.
Heather was very helpful and helped me redeem against a different product description but seems to be more tests, so can’t complain. I just hope that the test results are more accurate.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, Paul was very helpful and all went smoothly. I will be back 100% for more orders

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

First class service

Always a bit hesitant about these sites, but I found the service to be first class especially the Chat line which was immediate and always very helpful. Will use again in the near future and also recommend friends and family

July 20, 2022
Unprompted review

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