Hometree - Boiler, Heating & Home Cover Reviews 

Staff member was very knowledgeable with the different policies. Emailed the information so I could go through it with my husband and phoned back when she said she would the next day. Very friendly and spoke clearly x

Good service

I recently used the Hometree maintenance service in my tenanted property. A 2D bathroom light was flickering even though I had replaced the bulb. Hometree sent an electrician the following day . He could not repair the light as it was fairly old so he replaced it with a new unit ~ on the spot. The charge was competitive & he sent me a video & photos of the finished installation ~ which was appreciated. I was impressed with the efficiency of the administrative process & the electrician. I highly recommend Hometree & will definitely use this company in the future.

Professional, helpful, pleasant. Gave the information I needed clearly and in an easy to understand way.

Friendly, helpful, informative, not pushy

I had a very positive experience speaking with Tommy from Hometree. He was friendly, polite and took the time to explain every part of the cover clearly, including what was included, the excess and how the plan would work.
He also arranged a very good discounted price for the same Your Home Plus plan I had been considering, reducing it from £26.99 to £21.59 per month.
At no point did I feel rushed or pressured. Tommy was professional, knowledgeable and genuinely helpful throughout the call. Excellent customer service and fully deserving of five stars.

Service done quickly and efficiently- engineer polite

Engineer was prompt curtious and and helpful and explained what he was doing and why.

Boiler service didn’t take long - all good.

Engineer came exactly when he said he would which was great. He worked very quickly to establish what was wrong with the boiler then took action to resolve the fault. Tested boiler before leaving.

Speedy and professional

From the minute I had to call to ask for my replacement and the Engineer arriving two days later giving me a follow-up call notification that he was giving me a Window of three hours it was excellent service interpersonally amazing amazing staff and so so helpful

Boiler stopped working on Xmas day. Was surprised to see repair slots available in the next few days. Circuit board was replaced. After the cold spell, I noticed the hallway thermostat was not controlling the heating. Raised a problem with the repair, and another engineer came out and fixed it quickly.

It's now 8 months later at renewal time, and got an email from the retention teams recognising the fix didn't go to plan, and was offered a discount and a voucher. I actually thought it was a scam. AI told me it was genuine and I accepted the offer. Totally didn't expect this level of customer service.

I really like the ethos of the business: a transparent pricing model, with a focus on customer service. Wish more companies were like them.

The sign-up process with Home Tree was very smooth, handled very efficiently by Zoe, very friendly and answered all of my many questions! I have moved to Home Tree as a result of receiving an exorbitant British Gas Home Care renewal quote despite being a customer of their's for many years! Zoe was able to beat British Gas by some margin.

Zoe was a lovely person very supportive and caring and supported me and my partner in cover for our dishwasher and we really appreciate it as it was also discounted a little so I’m happy with that

I booked Hometree Boiler and Heating Insurance on the internet, however few day late the company contacted me and ofered me some discount so I have now better deal.

HomeTree made setting up our new home care agreement incredibly easy. The whole process was straightforward, efficient, and explained clearly from start to finish. Imran was helpful throughout, and the plan offered great value for money. A smooth, hassle-free experience that I’d happily recommend.

I didnt feel pressured into taking out a policy .The sales woman explained everything in detail .Great service