Had to set up Your Home cover on behalf of my 92 year old mother in law who lives alone and suffers with Alzheimer’s. Despite the need to deal with Lasting Power of Attorney documentation etc, Hazra p... See more
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Review summary
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This was our first contact with Hometree since we signed up with them about 9 months ago. They are a breath of fresh air compared to our previous provider with repairs carried out very efficiently via... See more
Really excellent service from Hometree. No quibbles when I had to use them for a plumbing issue and an excellent price in these days of rip offs. Special mention to Erin who is very professional and h... See more
What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts vi... See more
Company replied
Company details
About Hometree - Boiler, Heating & Home Cover
Written by the company
You and Your Boiler Deserve Better!
Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
Get a Quote
Hometree.co.uk
Written by the company
- Price Match Promise
- We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
- Serious About Service
- We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
- Cover Match Guarantee
- We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.
Contact info
Hamilton House, 4 Mabledon Place, King’s Cross, WC1H 9BB, London, United Kingdom
- 0330 912 4843
- customer@hometree.co.uk
- hometree.co.uk
4.7
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I didnt feel pressured into taking out…
I didnt feel pressured into taking out a policy .The sales woman explained everything in detail .Great service
August 4, 2026
Unprompted review
Professional engineer
Professional engineer, very thorough when conducting the boiler service, friendly and was happy to answer any questions I had. I would definitely recommend Home Tree.
July 31, 2026
Excellent service from Hometree &…
Excellent service from Hometree & plumber who sorted problem was very professional & did a thorough job.
August 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service restored completely
Hometree Customer Service addressed a temporary issue and resolved it completely. After a few days of uncertainty, I received their full attention and genuine effort to respond to my request with consideration and in good time.
The overall experience, convinced me to remain a Hometree customer.
August 4, 2026
Reply from Hometree - Boiler, Heating & Home Cover
Hello
Thank you so much for sharing your feedback about your service experience, we are sorry that it was not a more positive one!
A member of our head office team has left you a voicemail and an email, so that we can assist you with obtaining your service report, and discuss your additional feedback.
We look forward to hearing from you so that we can continue to assist.
Best Wishes
Team Hometree
Excellent service I will add boiler and…
Excellent service I will add boiler and appliances cover with them
August 4, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We are so pleased to hear about your excellent experience with us. We appreciate your kind words and look forward to providing continued great service.
Team Hometree
Very easy to navigate and all details…
Very easy to navigate and all details appear visible and easy to follow. Martin Lewis’s MSE influenced the decision making.
August 3, 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear you found our platform easy to navigate and that Martin Lewis's MSE influenced your decision. We appreciate your positive feedback!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
Thank you for your 5* review!
Team Hometree
Zoe from Hometree made it easy for us…
Zoe from Hometree made it easy for us to take out a cover with them excellent customer service from them well done Hometree
August 3, 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear that our team member provided excellent customer service and made the process easy for you. Thank you for sharing your positive experience!
Team Hometree
Reply from Hometree - Boiler, Heating & Home Cover
Thank you for the 5* review
Team Hometree
Dewan was very helpful
Dewan was very helpful in setting up my cover and was able to answer all my queries
August 3, 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear that our team member was able to assist you effectively with your cover and answer all your questions. We appreciate your kind words!
Team Hometree
Efficient boiler service
The service engineer was friendly and efficient. All done very quickly.
July 31, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear our service engineer provided you with friendly and efficient service. We appreciate your kind words!
Team Hometree
A joyful experience.
I was very impressed with my introduction to Hometree. it was completely believable I am looking forward to to joining the Company. This doesn’t happen very often, full marks to Tommy.&
August 3, 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
We are so glad to hear about your positive introduction and your excitement to join us! Welcome, and thank you for choosing Hometree
Team Hometree
Friendly and great work and left clean…
Friendly and great work and left clean and tidy
August 3, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We are so pleased to hear that our engineer provided friendly and excellent service, leaving everything clean and tidy. We appreciate your positive feedback.
Team Hometree
Really good service from the guy who…
Really good service from the guy who came to service the boiler, would definitely recommend
August 3, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear you received such good service for your boiler and appreciate your recommendation!
Team Hometree
What can i say
What can i say? A brilliant efficient service from hometree. So far ive used them around three to four times. Recently i had a under the sink leakage which was sorted perfectly with brand new parts via their contractor. Each time they have sorted the home emergency issue and the contractors they use are very good and friendly. I recommend having a home emergency policy with Hometree as there is no limit of how many times you can call them throughout your policy and having the annual boiler cover included is a added bonus of not worrying about. To the higher management of Hometree DO NOT change anything in terms of your telephone calling agents and location of them. This is the main reason why i would always stay with Hometree as their uk based telephone advisors are available 24/7. Keep up the good work!
August 3, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We are incredibly grateful for your wonderful feedback and your continued trust in our services! It's fantastic to hear that our team and contractors have consistently resolved your home emergency issues efficiently, including the recent under-sink leakage. We are particularly pleased that our 24/7 UK-based telephone advisors are a key reason for your loyalty. We are committed to maintaining this high standard of service.
Team Hometree
Really Stupid Flaw in Landlords Cover
Was extremely happy with Hometree’s service until I took out the Landlords cover. Hometree will not direct correspondence to the letting agent authorised to act on my behalf. This results in me getting confirmations of visits that I cannot attend or do anything about. I am stuck in the middle forwarding on text messages to the letting agents to pass onto the tenant. Only one contact number allowed. Ridiculous. Won’t be renewing.
August 3, 2026
Unprompted review
Reply from Hometree - Boiler, Heating & Home Cover
Hello Violet,
Thank you for your feedback, and we are sorry for the communication issues you have been experiencing. We have sent a request for your details via Trustpilot, so that we can get in touch to discuss further. We look forward to hearing from you.
Best wishes
Team Hometree
Engineer arrived speedily and fixed our…
Engineer arrived speedily and fixed our toilet efficiently.
July 30, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad our engineer could promptly and effectively resolve your toilet issue. Thank you for your kind words!
Team Hometree
A friendly efficient engineer who…
A friendly efficient engineer who arrived when he said he would and also have additional support and advice regarding a problem with the Hive App.
July 31, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear our engineer provided efficient service and helpful advice regarding your Hive App. We appreciate your positive feedback!
Team Hometree
Excellent service
Good communication from engineer throughout the process.Arrived on time to service the boiler.Gave me some advice on how to efficiently and cost effectively run my boiler
August 3, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so glad to hear our engineer provided excellent communication and helpful advice during the boiler service. We appreciate your positive feedback!
Team Hometree
Always kept up to date on appointments
Always kept up to date on appointments, trusted, friendly and easy to talk with. Lots of communication ahead of time. Great service
July 29, 2026
Reply from Hometree - Boiler, Heating & Home Cover
We're so happy to hear you appreciate our communication and friendly service. Thank you for your kind words!
Team Hometree
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