Hometree - Boiler, Heating & Home Cover Reviews 

A total shambles I don’t understand how anyone gives good reviews. Boiler not working, engineer they sent couldn’t read the simple error code that was explained on Google, they delayed 2 weeks to wait for the boiler manufacturer to send an engineer to tell them what the error code meant and then had to wait another 5 days to send back the first engineer. More than 2 weeks without hot water and they simply say it’s the best they can do.

If that’s the best they can do then surely there are better options out there.

The lady I spoke with Erin was very helpful professional and courteous. I was extremely disappointed with the company and cancelled my cover due to lack of contact from the company. Erin assured me that she would sort out my issues so I gave the company a second chance but only because of Erin. Thank you Erin

The job was done by Kieran , came out the week before to see what was needed , came back with the new taps and fitted them within half an hour.
No fuss .

Still waiting for the repair to br completed. The engineer left saying he couldn't do it. I was very unimpressed by the mess he left. Marks on walls , paintwork and carpet

Excellent company always polite always on time always get the job done.

Zoe took time to ansa all my cover queries, and signed me up for a number of products. Getting me more cover for nearly £200 less than my BG renewal. Well done Zoe, and a pleasure speaking with you today.

Efficient and easy to manage boiler service requirements.

Efficient and explained everything clearly.

One of the reasons why I joined Hometree was because they provide cover for older boilers, in my case a 15 year old Vaillant boiler. It was serviced fine and later having reported a fault with the temperature display, an engineer from Vaillant was engaged who replaced a couple of parts including the circuit board. With another provider I’ve used in the past that would have been deemed beyond economical repair, but not with Hometree. Boiler running as expected now and hopefully for a few more years yet.

Always a pleasure dealing with Hometree. All staff are knowledgeable and helpful. On top of all that their plans are very good value for money.

Good communication with Sean.
Very friendly guys.

Signed up for annual boiler service however each year had to fight to get an engineer to attend. Poor service from Hometree, never really pushed to assign a boiler service.

Tommy was very helpful and made me feel reassured and answered all my questions professionally 👍

The gas engineer came all the way from Glasgow and did a very thorough inspection. Very knowledgeable and experienced, he explained every detail and very good customer service.

Great service, polite, helpful and went out of his way to make It straightforward and not pushy at all! Ideal compared with other providers!

Very helpful, friendly and knowledgeable a welcome breath of fresh air when phoning a company

Pleasant and very helpful with explaining details of the cover and also providing additional discount to cover on offer.

I thought my TV and broken down,I got in touch with home tree and they were really quick and on the boil,their engineer rang me during the same day to make arrangements to come out and look at it,as it turned out there was nothing wrong,so cancelled but they still rang to make sure if things were still ok before they cancelled off the task very efficient

Thanks for a great service. Sale team and your offer hazra