Hometree Finance Reviews 

330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the professionalism and helpfulness of the staff. The entire process, from initial contact to installation, is frequently described as smooth, efficient, and easy to understand. Many people appreciate the clear communication and the team's ability to make complex procedures straightforward. Reviewers often commend the customer service for being brilliant, polite, and readily available to assist with any queries. People also value the knowledgeable engineers and installers who ensure everything is explained well and tidily completed. This comprehensive support contributes to a strong sense of peace of mind for consumers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and ease of use, even... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, politeness,... See more

User experience

Consumers find the user experience to be positive, describing it as quick, simple, and very informative. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual boiler service engineer arrived on time. Same engineer who had previously serviced the boiler and signed it off when put in. Polite, professional engineer and it's nice to see the same engineer... See more

Company replied

Rated 5 out of 5 stars

We would not of got the solar panels without the help of Hometree, made things really easy and really simple to understand. Everything explained as we went along the process. Could not of asked for mu... See more

Company replied

Rated 5 out of 5 stars

from start to finish everyone who i spoke to helped or found the answer and called me back. the original person who visited me at home explained the process and helped me to understand how the system... See more

Company replied

Rated 5 out of 5 stars

The team were fast, efficient, tidy, polite and chilled. They did what they needed with speed and overall the experience was fantastic. From the first contact, every process involved to the finished i... See more


Company details

  1. Solar Energy Company
  2. Boiler Supplier
  3. Gas Installation Service
  4. Green Energy Supplier
  5. Boiler and Heating Service
  6. Solar Energy Equipment Supplier

About Hometree Finance

Written by the company

Hometree Finance makes it easy and affordable for homeowners to fund home energy upgrades.

Delivered in partnership with trusted installers and engineers, our zero-deposit, all-inclusive plans are designed to give you complete peace of mind.

Our Heating Plan for new boilers, and Solar Plan for solar and battery storage systems, cover equipment, installation, servicing and unlimited repairs, with no callout fees or excess for the lifetime of the plan.

Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

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4.9

All reviews

(330)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received a phone call as they were…

I received a phone call as they were leaving their last job to say roughly how long they would be and arrived almost spot on time, friendly and helpful and left with everything clean and tidy. The staff at the office are always very helpful whenever I need to call

April 30, 2025
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Reply from Hometree Finance

Thank you so much Lynne for leaving this lovely review; we're glad you've had such a positive experience. Have a great weekend!

Rated 5 out of 5 stars

Definitely Recommended deserves 5 🌟

From the informative initial contact talking me through the best options for my homes solar PV system Laurence explained all the options and how they work very clearly and double checked the efficiency making sure I’d be mostly off the grid. Installation was quick and the team that did the install worked extremely hard but were clean and tidy throughout. They talked me through all the components and explained their function and lastly when the system was up and running went through the smart phone app ensuring I could work my way through it… I would wholeheartedly recommend Therohome to anyone thinking of installing a solar system…

May 1, 2025
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Reply from Hometree Finance

Thank you so much for taking the time to leave your feedback Matthew, it's excellent to hear that your solar journey is off to such a positive start! ☀️

Rated 5 out of 5 stars

Fantastic group of lads

Fantastic group of lads very professional excellent job done by all. Everything was left clean and tidy. I would highly recommend this company.

April 26, 2025
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Reply from Hometree Finance

Thanks so much for taking the time to share your review Vaughan, we're glad to hear your solar experience is off to a great start and will sure to pass on your feedback!

Rated 5 out of 5 stars

Quick and efficient finance plan for my…

Quick and efficient finance plan for my new boiler. Excellent customer service and a professional installation of my new boiler. Totally satisfied and would happily recommend Hometree Finance.

April 16, 2025
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Reply from Hometree Finance

We're really pleased to hear you've had a great experience upgrading your boiler with our Heating Plan, and we're on hand to ensure your system runs smoothly and efficiently for the lifetime of your plan. Thanks so much for taking the time to share your feedback!

Rated 5 out of 5 stars

We have been very pleased to Hometree Finance

We have been very pleased with the service received from Hometree Finance, all paperwork was emailed over very quickly and various calls have been received to check we understood everything and that we were happy to continue with their services.

I would definitely recommend Hometree Finance

April 17, 2025
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Reply from Hometree Finance

Thank you so much for your kind recommendation Jo, we're really glad to hear that you've been well looked after – that's what we're here for. Now it's time to enjoy the benefits of your new system! ☀️

Rated 5 out of 5 stars

Great service, can't fault it.

When our old heating system gave up in March, Hometree was recommended to finance the new boiler installation.
We couldn't have been happier, it was easy to apply and everything was dealt with quickly by phone & email. They took the stress out of what could have been a difficult situation.

April 8, 2025
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Reply from Hometree Finance

This is fantastic to hear Julia. Thank you for taking the time to recommend our service, we're here to ensure your experience continues to be stress-free!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Found perfect solution for my situation and a rapid response from the plumber ensured minimal time without heating and hot water. Fantastic. Very efficient and cost effective. Highly recommend if you have a written off boiler and limited funds to replace it.

April 8, 2025
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Reply from Hometree Finance

Thank you so much for taking the time to share your glowing review Claire! We're happy to have been able to help solve your heating issues, and are on hand to ensure your new boiler runs safely and efficiently going forward.

Rated 5 out of 5 stars

GOOD WORK

Team was on time. Worked efficiently, we're professional and friendly.

March 27, 2025
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Reply from Hometree Finance

Fantastic to hear, thank you for sharing your feedback! ☀️

Rated 5 out of 5 stars

Straightforward process

Straightforward process, good communication, helped resolve and issue with the installer. Izzy is a 🌟.

March 17, 2025
Unprompted review
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Reply from Hometree Finance

So glad to hear you've had a great experience, thank you very much for sharing your lovely feedback, we'll be sure to pass it on!

Rated 5 out of 5 stars

Excellent service

Excellent service - from contacting Hometree Finance to having boiler fitted took just 4 working days.

March 4, 2025
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Reply from Hometree Finance

Thanks so much for taking the time to share your feedback Paul, we're really glad to hear your experience has been fast and easy!

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