Annual boiler service engineer arrived on time. Same engineer who had previously serviced the boiler and signed it off when put in. Polite, professional engineer and it's nice to see the same engineer... See more
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We would not of got the solar panels without the help of Hometree, made things really easy and really simple to understand. Everything explained as we went along the process. Could not of asked for mu... See more
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from start to finish everyone who i spoke to helped or found the answer and called me back. the original person who visited me at home explained the process and helped me to understand how the system... See more
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The team were fast, efficient, tidy, polite and chilled. They did what they needed with speed and overall the experience was fantastic. From the first contact, every process involved to the finished i... See more
Company details
- Solar Energy Company
- Boiler Supplier
- Gas Installation Service
- Green Energy Supplier
- Boiler and Heating Service
- Solar Energy Equipment Supplier
About Hometree Finance
Written by the company
Hometree Finance makes it easy and affordable for homeowners to fund home energy upgrades.
Delivered in partnership with trusted installers and engineers, our zero-deposit, all-inclusive plans are designed to give you complete peace of mind.
Our Heating Plan for new boilers, and Solar Plan for solar and battery storage systems, cover equipment, installation, servicing and unlimited repairs, with no callout fees or excess for the lifetime of the plan.
Delivered in partnership with trusted installers and engineers, our zero-deposit, all-inclusive plans are designed to give you complete peace of mind.
Our Heating Plan for new boilers, and Solar Plan for solar and battery storage systems, cover equipment, installation, servicing and unlimited repairs, with no callout fees or excess for the lifetime of the plan.
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4.9
Excellent
331 reviews
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SCAM ALERT – Smart Cover rebranded as Home Tree Services Ltd & Smart Cover DI Limited!
Update: 03.03.25
Unfortunately no-one has bothered to call me back, which is a concern for any future clients or customers.
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SCAM ALERT – Smart Cover rebranded as Home Tree Services Ltd & Smart Cover DI Limited!
⚠️ DO NOT TRUST THIS COMPANY!
I am a genuine customer (Ref: SMCOV785872) and was fraudulently charged £189 by Smart Cover DI Limited on 17th January 2025 — despite cancelling my boiler service policy last year via email and phone.
This company now trades under multiple aliases:
• Smart Cover DI Limited
• Smart Cover Insurance Services
• Home Tree Services Ltd London
• Hometree Marketplace Ltd
Lloyds Bank identified this as fraud and refunded me, only for the company to take the money again without consent!
They ignore all emails and calls — classic scam tactics!
Raise the issue with your bank’s fraud team, Action Fraud, and Martin Lewis!
Avoid at all costs!
February 28, 2025
Unprompted review
Reply from Hometree Finance
Hi Richard, we’re sorry to hear about your experience with SmartCover. Hometree Finance (HTG Finance Ltd) is a separate division of Hometree Group offering finance plans for home energy installations, and so we unfortunately can't help with regards to your cancelled boiler service policy. However, we have confirmed with Hometree Home Cover that they've been in contact with you regarding your refund and making contact with SmartCover, and we hope that this matter will be resolved promptly and to your satisfaction.
Cannot fault the service
February 25, 2025
They are an unreliable and most of their staff are rude
This company is a joke, when we applied for a new boiler which we got through Bambu, we thought we were buying it, but it turns out we are leasing it. We were not given the 16 day cooling off period and have had nothing but trouble ever since. Our yearly service is due in February, but every time we send a reminder to get this arranged they state that it isnt due until April. We have a battle every time we ask them for something and all we want is for the boiler to be regularly serviced at the time it is due. They are rude and obnoxious and their staff just want to tell us what to do rather than help with our query. As soon as we are able to pay it off we will do that and look for another company who looks after their customers as they aren't a good company to be with and I wouldn't recommend anyone gets a service from them.
January 17, 2025
Unprompted review
Reply from Hometree Finance
Thank you for providing us with your details so we could look into this. We're really sorry to hear that you've been unhappy with the service provided by our team, and we'll be sure to review the correspondence. We can see that your service was completed earlier this week, and we're glad to see from the positive feedback you provided, that the engineer's work met your satisfaction.
Very efficient and as long as the vat…
Very efficient and as long as the vat for renewable energy stays at 0% the total payments over the period of the lease/loan will be cheaper than the finance companies wanted
February 1, 2025
When I got my boiler fitted I…600 hundred a year for a service every 18 months, the boiler has a 10 year warranty, 600 hundred a year for a service which takes 10 minutes, yes great value
When I got my boiler fitted I definitely give 5 stars, but 4 years paying you decided sell your house an you still owe nearly full price for boiler, payed over 2000 , please always read the small print, worse than a pay day loan
February 7, 2025
Unprompted review
Reply from Hometree Finance
Hi Jackie, we’re so sorry to hear that you’re disappointed by the terms to end your plan. We dedicate a full page in our agreement to this, showing a table with the settlement amount to end the plan in each year of your chosen term, so it’s definitely not our intention to conceal this information from customers considering our plans.
According to MoneySuperMarket and Experian, the APRs of payday loans are in the region of 1,250% to 1,500%, which is well over 100 times more than the cost of spreading the cost of your boiler with the Heating Plan, so that option would be significantly more expensive. Your plan also includes servicing and maintenance of your boiler at no additional charge, which would not be included with a loan.
Please contact our team at hello@hometreefinance.co.uk if you’d like to proceed with ending your plan and we’ll be happy to arrange this for you.
Easy to set up and has plenty of…
Easy to set up and has plenty of options down the line.
February 5, 2025
Very efficient company
I've found Hometree Finance to be fantastic. They respond to any questions or queries really quickly. They usually tell me exactly when they'll ring to discuss something and always ring when they say they are going to.
February 5, 2025
Unprompted review
Reply from Hometree Finance
Thank you so much Terasa for the glowing review. We're really glad to hear you're happy with our service, we're here to support you and ensure that your system is running smoothly!
asked for paper copies of agreement was…
asked for paper copies of agreement was told one would be sent but am still waiting .
not everyone has access to computers and printers
January 28, 2025
Reply from Hometree Finance
Hi Debbie, we're sorry to hear that you've been waiting to receive a printed copy of your agreement. We've arranged for this to be posted to you; please allow a few days for it to arrive.
In the meantime, you will have received a copy of your agreement via email from us when you signed, and this was sent again as an attachment on 30th January. Please don't hesitate to contact us at hello@hometreefinance.co.uk or 0800 987 1789 if you have any questions about your plan or agreement. Thank you.
Excellent work
Excellent work
Excellent service
I would highly recommend hometree finance and sparks
February 4, 2025
The service was quicker and clean
The service was quicker and clean
The team were kind,co-operative and experienced on their jobs also they were patient to explain what they was doing as English is my second language. I am happy with the service delivered.
January 31, 2025
Reply from Hometree Finance
We really appreciate your feedback Lorette. Enjoy your clean, green power and energy savings! ☀️
Over The MOON with my new Boiler
Hometree kept their promise and my new boiler was fitted as arranged on Tuesday 21st Jan.2025.
Paul the Gas Engineer from Newton Abbot Devon did an expert job removing the old boiler, and after much skilful and tidy work the central heating and hot water is working again from the new and compact 24kw Glow worm boiler.
Easy to operate by simply pushing a button on the wireless thermostat too and all settings and temperatures were expertly programmed in .Up to now not cost me one penny as I chose the very flexible and friendly Hometree Finance package.
January 23, 2025
Reply from Hometree Finance
Thank you so much Gerard for taking the time to leave such fantastic feedback, we'll be sure to pass this on to your engineer Paul.
We're delighted to have been able to help you get your new heating system installed with no upfront cost, and we're here to ensure that your boiler is running smoothly, safely and efficiently for the lifetime of your plan.
Please don't hesitate to contact as at hello@hometreefinance.co.uk if you need support, otherwise we'll be in touch when your service is due.
Well explained and very easy to set up…
Well explained and very easy to set up with good communication.
January 20, 2025
Reply from Hometree Finance
Fantastic to hear this Steve. We're happy to have been able to help with your new heating system, and we're on hand to ensure everything's running safely, smoothly and efficiently for the lifetime of your plan.
Great clear communication
Great clear communication, transparent and helpful. It was easy to schedule the annual servicing of the boiler. The companies Hometree work with are also trustworthy and efficient.
January 10, 2025
Reply from Hometree Finance
Thank you so much for taking the time to leave a review; we're really glad to hear that your experience has been smooth and efficient!
FIRST CLASS SERVICE!!
The service received was first class, from the initial enquiry to Hometree about which type of boiler I should purchase, to the installation of the boiler. Hometree and the engineer who came to install the boiler, were excellent, I was kept fully informed . The engineer was conscientious, diligent and extremely pleasant to deal with.
January 6, 2025
Reply from Hometree Finance
We’re really glad we were able to help you upgrade your heating system, and thank you for taking the time to share such great feedback!
Very good service from start to finish…
Very good service from start to finish with Hometree. All that where involved with my solar panels where excellent. Can’t wait for my certificate so I can get them up & running!
Hometree are very professional would deal with them again !
December 21, 2024
Reply from Hometree Finance
Thank you for your glowing review, it's fantastic to hear that you've had a great experience so far and we're here to ensure that continues. ☀️
their professiolism and prompt and clean work.
From start to finish the whole experience was awesome.The engineers were both professional and the work was very neat and tidy.I am very happy to have chosen this company for the installation.
December 20, 2024
Reply from Hometree Finance
We're delighted to hear this, thank you so much for taking the time to share your feedback. Enjoy your energy savings, and we're here to help if you need any support to get the most out of your solar system.
Very good service kept me informed at…
Very good service kept me informed at all times
December 2, 2024
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