Home Warranty Inc. Reviews 

The overall claim process was disappointing. Establishing a claim itself was easy. Your company's acknowledgment of my submission of the details of my claims was time consuming and frustrating. I submitted emails on one claim 3 times, and every time I followed up with a call to confirm receipt of those emails, the representative said they never received my emails. It wasn't until I contacted the selling agent of the warranty that I received some actual help with the process.

I also find it rather misleading that your warranty literature doesn't detail the limits of claim coverage upfront. My cost of repair was $1,575, yet your company only covered $1,000.

The claim payout process was also confusing at best. Had a heck of a time getting my bank to confirm the printed paper check was valid. Why not offer direct electronic deposit to a checking account without requiring an account and taking 3-4% of the funds transferred?

So many opportunities for improvement. I will never purchase a home warranty product again from any company as a result of this experience.

Prompt professional local help with appliances and HVAC. Thanks.

Great communication and very easy talk too and get my AC fixed in a timely manner after filing a claim.

Amazing same day service n fix as the call

It's a good feeling to have when something breaks in your home that home warranty has you covered

Everyone that we talk to was very kind and went out of the to help us.

Every time I have had to replace an appliance, Home Warranty will only offer $325 even though the last three appliances were over 20 years old and obsolete. After I complain they will come back with an offer of $500. This is unacceptable, and I am cancelling my policy.

The assistance I received was a fraction of the actual replacement cost. The payout barely made a dent in the expense and left me responsible for the overwhelming majority of the bill.

The entire experience felt designed to minimize the company's responsibility rather than provide meaningful coverage. The marketing creates the impression that major systems are protected, but when a major failure actually occurs, exclusions, limitations, depreciation calculations, and payout caps seem to do most of the work.

The claims process was frustrating, communication was slow, and the final result left me questioning why I had paid for the warranty in the first place. When homeowners buy a home warranty, they expect peace of mind. Instead, I was left with a failed air conditioner, thousands of dollars in unexpected costs, and a reimbursement amount that was nowhere near what was needed to resolve the problem.

In my experience, the home warranty provided very little value when I needed it most. I would strongly encourage homeowners to carefully read the fine print, understand the coverage limits, and compare the annual cost of the warranty against simply putting money into a dedicated home repair savings account.

Your customer's service was extremely helpful and the download of receipts were easy to do. The whole experience was great and stress free. Thank you.

Always very professional and quick

Very easy to work with and quick response.
I received my check quickly and was satisfied with the service.

Excellent service! The process was quick and easy, and the service technician was awesome. He was professional, friendly, and did a fantastic job. We are very pleased with the experience and would highly recommend this home warranty company.

The company (TipTop Appliance) picked to do assist with my washer and dryer claim was the worst experience I've had in 8 years of coverage of my Home Warranty Insurance
The man from the person from TipTop Appliance came out the same day June 11,2026 completed a diagnostic test and requested parts for both appliances. I called Too Too Appliance on Wed to inquire on when the parts would be available, he came out the same day June 17,2026 and repaired parts . On a Thursday I washed to loads of clothes. In Friday I went to wash and dry my 4 rd load and the washer was back of balance giving me the same error and my dryer is not having trouble getting hit but making screeching noises like a cat that was not happening before.
I don't understand how a repair to improve appliances is now worst.
I strongly suggest Home Warranty vet their selection in businesses to partner with to perform services in their behalf.
I will be calling Home Warranty first thing Monday morning.

The ease of a phone call and a few seconds later a email was awesome and had someone out in a few days.I have had for years now Love it

You only covered the cost of an obsolete part. Entire system had to be replaced.
“Preferred” contractor was shady. Quoted 8500, became 9500. Drove in lawn w/o asking and damaged yard and broke irrigation system.
Switched level of replacement w/o approval. When original work was requested, he threatened to increase billing and would not honor quote.
Horrible experience.

Working with the reps to have my work completed quickly was very easy and helpful. Friendly service.

The process was ok but we still haven’t received our check in the mail that helps to pay for the replacement appliance.

Absolutely despicable with communication. One minute my issue is covered, the next minute it’s not covered. They claim they didn’t receive the proper documentation. Needless to say five days have passed without a resolution. And I have to be the one constantly calling them to get information and updates. And the reimbursement for my issue isn’t even worth it! I discouraged the use of this company!