Homey Reviews 

386
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how wonderfully easy it is to set up and manage various smart home devices, thoroughly enjoying the intuitive interfaces and helpful automation features. Many individuals frequently mention the exceptional customer service, noting that support agents always respond promptly and provide highly effective solutions to challenging technical problems. However, some people mentioned that certain devices lacked proper integration or dedicated drivers, leading to unexpected compatibility issues with specific hardware systems. A few consumers also felt that the overall smart home setup could sometimes feel complex rather than simplifying daily routines.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the flexible smart home platform,... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is powerful and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and competent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the support team as fast, attentive, and... See more

Application

Customers consistently note ambiguous experiences with application, highlighting its powerful integrations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Huge problems after installing a new modem... But hopefully, Daphne's support (Athom) was very efficient in order to solve it. Thank you !

Rated 4 out of 5 stars

Great product, and only had it for a short time, but had a very positive experience with the support team who resolved an issue with resident account invitations. Recommended.

Rated 4 out of 5 stars

Reliable, Powerful, and Easy to Use Homey offers a simple yet powerful experience with an elegant interface on both web and mobile. Its integrations grow every week, and most major smart home platfor... See more

Rated 5 out of 5 stars

As a primary school in Belgium I was happy that Homey accepted my request to participate in the Homey for Education program! Within the school we are now able to automate the school's devices like... See more


Company details

  1. Electronics Company

Written by the company

Connect all your devices at home in a single, beautiful app and create your own Flows to automate them.


Contact info

4.2

Great

TrustScore 4 out of 5

386 reviews

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No recent history of asking for reviews

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Replied to 77% of negative reviews

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4.2

All reviews

(386)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Hub homey pro

Great.
Homey pro is very easy and intuitive to install.
I'm starting to use and configure products, but the possibility of having products integrated with different protocols is TOP.
Thanks to the Homey team

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Replaces my home baked solution for…

Replaces my home baked solution for controlling my smart devices with a Homey Pro, and I could not be happier with the result. It's easy to use, works pain free with most devices I have tried. Can recommend this product to everyone that wants an easy and powerfull way to control their home.

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

Focus on the automations!

I recently got myself a Homey after being playing for a while with different other home automation solutions (Homekit, OpenHab, Home Assistant, etc...) and I am extremely pleased with the experience so far.

I appreciate that everything works seamlessly and you don't have to be a developer to set up different devices from different brands and make them talk to each other. You can also get rid of (almost)* every other hub or Zigbee/Zigwave dongle as Homey has everything embedded. *(They suggest keeping your Philips Hue hub)

But what I enjoy the most is that creating automation ("flows" in Homey's jargon) is extremely easy and straightforward. Whenever I have an idea I just go in the Flow section and make it happen. The focus is on creating the automations rather than make the system work.

Plus points for the beautifully crafted Insights where if you really are a data nerd, you can keep an eye on everything that happened in your house and it comes out of the box! (no Innodb + Grafana, does it ring a bell?)

There are of course margins for improvements, what I am missing, for instance, is the option to create light groups to toggle on and off several lights simultaneously or the possibility to add more geolocations other than your home address and use them to trigger your automations. They are anyway minor shortcomings compared to the advantages mentioned above and I am also confident the developers will improve Homey software over time.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Long-time home automator over 15+ years…

Long-time home automator over 15+ years using HomeSeer, Indigo, OpenHAB extensively and also I've tried out SmartThings, Vera and Home Assistant. Of them all, this is by far the slickest overall experience I have had and the flows are extremely powerful. Often in other systems I have had to resort to scripting in Python or JavaScript to get the logic I wanted. I was pleased to see this is also possible with Homey but in practice now I have migrated all the 200+ flows I have for my 100+ device z-wave network, I have not had to resort to scripting once. Very, very impressed.

June 24, 2021
Unprompted review
Rated 4 out of 5 stars

As a new Homey owner

As a new Homey owner, I must say that I am excited… Buuuut there is room for many improvements, especially when coming from Homebridge :)

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

Just took the step from smartthings…

Just took the step from smartthings over to Homey and i'm pleasantly surprised. Setting up automations and flows are a breeze.
Haven't had any problems adding any device at all no matter if it's z-wave, zigbee or RF.

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Easy recommendation - Homey pro

Used Homey pro for two weeks now. I have connected a lot of z-wave dimmers, z-wave motion/multi-sensors, IKEA smart light, ventilation with water heater, my EV charger and more, and I have added a bunch of flows. Everything work as expected, easy and fast setup. I would buy it again.

April 4, 2021
Unprompted review
Rated 4 out of 5 stars

Homey PRO

Our friends introduce us Homey pro and it never disappoint us. We are able to connect to broadlink, samsung and etc to control it remotely be it at work or overseas. It allow us to set different combinations flow to suits our needs. Recommend to get 1 if you haven't got 1.

March 20, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing product.

Amazing product.

I was orienting for a year , finally made the decision to buy the HomeyPro.
I have got it for about a month now. Have not cretated a lot of flows, but have added most of the equipment already.
When the rest of the devices wil arrive/be installed, i wil create more flows to automate more.

A great feature i like, is the the ability of connecting all kinds of brands and equipment together with the Flows.
For example, i have some cheap tuya based sockets, i added them using IFTTT and now switch them on and off using a Philips HUE wall switch.
That was really easy to setup.

Hope there will be a Miele App in the future, to add my washer and dryer (miele@home).

February 12, 2021
Unprompted review
Rated 2 out of 5 stars

Very dissapointing

Have over 60 devices and the app doesn't seem to give the correct status back. I have to go in to my Hue app to check if lights are on or not.
Really disappointed.
Motion sensors react slow.
The app doesn't have native support for grouping of lights, but a buggy app that doesn't work is available, but it is buggy as hell crashes and is very counterintuitive

January 19, 2021
Unprompted review
Homey logo

Reply from Homey

Hi Klenoth,

That's indeed not the experience we want to deliver, and also not the experience that's typical for our product. If this issue still persists in your situation, please contact our support via https://homey.app/support, where you can create a ticket. We would love to troubleshoot this with you, as devices should sync normally!

Rated 4 out of 5 stars

A quite perfect futuristic smart-home gateway!

I was on a search for a universal smart-home gateway for the different kinds of wireless standards like z-wave, zigbee and WiFi, which is apart from this also independent from any developer or producer of smart-home devices. Homey does fulfill exactly these matters and is nearly the non plus ultra - quite perfect!
It starts with its packaging in a attractive and stable cardboard box and goes over to a easy quick start and setup process. Very userfriendly and confindently!
The only weakness so far I've to state is the fact, that a flow which includes battery powered devices isn't running properly.
Homey's design is just futuristic and is made of high-quality plastic - not anywhere in the world, but in Holland! That was one of the most inspiring things I discovered.
All in all a high promising product with a (hopefully) prospering future.

November 8, 2020
Unprompted review
Rated 1 out of 5 stars

A great disappointment!!!

I had great expectations from this one, i used tellstickV2, wanted more options.
Used 8 hours to delete all my programms from Tellstick and program them to Homey.
Because Homey can do it all!!! i was wery exited.
Disappointment was big when Homey was slower then Tellstick to perform programs and the only temperature controller i could find that was working with it had intervalls like 2 hours for update. It was wery pour to controll the aquarium and the heat in the house.
It often locked up and needed reset and was overall really slow. Changed back to Tellstic who has temperature sensors who update in every second minute. 8 hours againg to program back :( Much better and faster responce. Much easier to add devices inn 433 mhz and Zwave too.

October 7, 2020
Unprompted review
Homey logo

Reply from Homey

Hi Ronny, Thank you for your review. I am sorry to hear about your experience. I can not say this is the standard that we are aiming for. You can set the intervals higher of specific devices if you want faster updates from your sensor, this is something you can edit yourself in our app. I am not sure what you consider slow but you can always contact our support staff so they can check if there is something causing your Homey to act slower then expected.

Rated 4 out of 5 stars

I like the Homey product except for one…

I like the Homey product except for one thing which is the RF 433MHz receiver. It’s just too insensitive which is rather disappointing if you own a lot of KAKU sensors. Everything else is really good, including the SW. I enjoy the product, the fact there is a large community and the large number of apps. Good job.

September 17, 2020
Unprompted review
Rated 1 out of 5 stars

Homey has no way of contacting them

Homey has no way of contacting them, other than email.

I ordered Hue light strips of which one is faulty. No customer service to speak of. Should be illegal actually..

August 16, 2020
Unprompted review
Homey logo

Reply from Homey

Hi Koen,

First of all, thanks for taking the time to place a review, although I am very sorry to hear about your experience. It is indeed correct that we have email and ticketing as options of contacting us. However, you should always receive an answer from our email and ticket support within 1-2 business days, often faster. I do certainly hope that your Light strip has either been replaced or refunded, and if not, please do send us a ticket so we make sure of that right away!

Rated 4 out of 5 stars

You will love it!

If you love domotic and everything around this world, you will like homey. The only limit it's your imagination. On the negative side, the interface, I would like to have the opportunity to make more customization and also the desktop app.

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

Worst zigbee

Youre not able to add more than 20 zigbee devices directly to homey, and youre gonna reach that limit very fast with some temp and motion sensors.
They have promised a zigbee rewrite for years now without any results..
And zigbee devices loses conections every few monts so you have to reset them and add them again then you need to repair your flows each time

June 24, 2020
Unprompted review
Homey logo

Reply from Homey

Hi Glenn

Thanks for taking the time to place a review. It is indeed true that there's a maximum number of Zigbee end-devices that can directly connect to Homey. However, by making use of a 'zigbee router', which is any powered Zigbee devices like a bulb or a socket, you can easily extend that number.

We have done a complete rewrite and update of Zigbee in the past couple of months, so the performance of Zigbee should be a lot better now. We have indeed been working on that update for a long time, as it was a massive effort, but I'm glad to be able to say we did deliver, and the Zigbee experience is better than ever.

If any issues still persists, please do no hesitate to contact our customer support team so we can help in your specific situation!

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