Homey Reviews 

Fast and efficient service. Homey rules.

As I ran into an issue in the app, I reached out to Homey support. Within jo time I received an email from them. And the issue at hand was resolved quickly. Big applaus for the professional and fast help.

I ended up in a dead end Working on on a subject with my homey, and therefore I needed support from Athom. I got the response approx half an hour later which I find amazing. I have no idea if that’s normal, but in this case it was first class service related to the quality in their answer as well as their fast response time. It might have been a simple thing for them but that doesn’t change my positive meeting with homeys support team

Have received help from Homey support to solve Zigbee problems on my Homey pro 2019. Everything was done via email and I experienced a quick response to the questions asked.
Several solutions were proposed and a good solution to the problem was found.
Homey has an available support unlike other providers of smart home solutions.

The application and device have been created in a way to carefully provide both a powerful smart home integration that is incredibility easy and fun to get up and running.

I am really happy with both the application and the devices.

I received a quick and good response when I had to contact support, and I also got an equally quick solution to the problem. Good job Homey!

New Homey Pro bought in December (and paid!). Waited until May 16th for my turn in cue so product can be shipped to Spain.
After more than a month ( June 26th), the shipment keeps stucked in the NE. Customer support takes days/weeks to answer. They haven't offered a solution or another unit to be sent.
I'm just sending emails with no response. Very disappointed and waiting for another unit or my money back.

You guys are doing a super job.
Homey is really fantastic...i am happy any day more despite the small challenges due to beta but this is really nothing major and the whole system is working reliably.
I like the opportunity to add virtually any kind of devices to control my entire home and i am making this very big in my house.
The support offered is outstanding.
Really looking forward to see more capabilities and functionalities!!

Thanks to the whole team - please pass my thanks to the whole team again!!

Great product and matching support.
I managed to delete my account but Homey support put me back on the right track within the hour (Dennis rules !).
As a result I feel very comfortable now that I know there is this efficient helpdesk to count on.

I was a happy homey uses until the unexpected happened, my homey died :-( The customer support reacted pretty fast after my desperate mail if they have time to have a look at it. they ware willing to have a look, but the homey was not salvageable any more. the homey was a 2018 model, and they found a solution for me to replace it with an 2018 model which was laying around for a while in their office. of course I was over the moon with their offer to replace it free of charge, and the next day I received the homey. after re-connecting the modules I have, and programming the homey again ( I had no backup :-( ) it worked like a charm again.
All the credits for Dennis, customer support at Athom.

They have the best customer support ever.
Responstime is always quick and I've always get help, both with software support and Hardware support.

My 3 year old Homey Pro went dead and the Support replaced it with a new Homey Pro.

I have several years of experience of various smart homes and IOT ecosystems and the Homey-concept has proven to be the best all around solution

Thank you Athom

Flaky, unstable device (Homey pro) and shoulder shrugging, couldn't care less support. After 6 months of perseverance we gave up on both.

I absolutely love my homey pro, BUT, the price is utter GREED, that is why i will not give it more than 2 stars. Why you might ask?
WHO would EVER dare to take full price for beta products? The hardware inside this device is based on Raspberry pi, a board that cost around 250ddk, lets say 500ddk with ram and what not or even 1000ddk, (danish currency). So then there is the software, ofcourse they should have money for their product for what they have created, but 2000-2800ddk?? For a device with beta version, NA AH.

No doubt that Homey Pro at this very moment is the best product regarding Smart Homes, but that do NOT justfy the insane price they decided to put upon this device. And I hope some other company will start giving Athom competition so we can get rid of this greed
Regarding software, let compare with anything else. Gaming for instance, not hardware but software, beta versions or their so called early access comes with a discount price, they same did Adobe with their photoshop on the early days, i dont know if they still do thisnow, i dont care about them either, it is common to give a discount for products that is not yet done. But definitely not Athoms, its greed greed greed.
I have and had other products based on Raspberry pi, 3d printer, my home theater control system, this device is now dead but never the less it contained the same, hardware and software, i paid 1500ddk for this back in 2018 and that was a finished products, yes prices and expenses raises, but again 3400ddk???

I love the device, no secret about that, and but the price is insane and its does absolutely not justify its self when software is in BETA.

Shove the greed where the sun dont shine.

I bought a Homey Pro 2023 and a week later my 2019 edition died. I contacted support and i loved their questions, answers and interest in my died homey. Beside this i never experienced this fast and clear communication! Couldn't be better. After all they gave me a new 2019 edition for the time being! My house is back online again :) Thank you so much! To bad i cant give 10 star!

Great support when things go wrong. I felt listened to and got a warranty issue resolved in a very smooth and quick manner. Which is for me something a company can do to stand out - when things go wrong, at some point things do - it's how you resolve and treat your customers when this does happen that makes the difference. Great customer support on this issue and I am very pleased.

Homey Pro is a powerful versatile and intuitive Domotic box.
Great community, efficient and reactive support.
Homey is definitely the best smart home system.

Great system! Hope that more apps will be available from different manufacturers and that more modules will be included in already present apps!

Just love my Homey Pro and the Advance Flow option. You can almost create anything you want to and it gives you a perfect control of your different devices!