Hone Health Reviews 11,779

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, attentiveness, and ability to listen to concerns without making them feel uncomfortable or rushed. Many highlight the excellent service, noting the ease of use, the convenience of telehealth options, and the thorough explanations provided by professionals. Reviewers appreciate the personalized approach to treatment and the clear guidance on next steps, often feeling their well-being is genuinely cared for. However, some customers also noted issues with customer service, describing it as a complete disaster and almost impossible to reach for support. A few other people also felt that while the doctors were great, the customer service experience overshadowed the positive medical interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many praising the outstanding health program and the overall... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are empathetic,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the simplicity and ease of the... See more

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction and calling it a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time seeing Dr. Mooney for my Hone Health appointment. He took his time to really listen to my concerns without making me feel uncomfortable or nervous. He was very kind and considerat... See more

Rated 5 out of 5 stars

I love the simplicity and the ease of utilizing HONE for my health needs. The provider is attentive to me and hears my questions and concerns. LOVE the ease of having prescribed medications mailed t... See more

Rated 5 out of 5 stars

Doctor actually listens to you on how you feel. Treat accordingly which is really nice vs they know better than the person that is going through it because the schoolhouse told them that.

Rated 5 out of 5 stars

Excellent experience with the doctor. I feel like we are on the right path to improve my health and wellbeing. After 6 months I have more energy, more mind clarity, and a significantly increased sex d... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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Rated 5 out of 5 stars

She went out of her way to address…

She went out of her way to address issue that I m having with lab work. And offering to reach out to my doctor to get my refill so don’t run out. While trying to get my labs fixed. Great customer service which is hard to find nowadays. Made me fell like a person not just dollars for the company

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Finally a Doctor Who Truly Listens and Cares.

I had my consultation with Dr. Andre Mitchell today, and for the first time in a long time, I left feeling genuinely hopeful. He was incredibly knowledgeable, took the time to explain everything clearly, and made me feel heard and understood.
What stood out most was how much he truly seemed to care about helping me feel my best again. His enthusiasm and compassion gave me confidence that I’m on the right path. I’m grateful for the experience and excited to move forward with his guidance.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very informative and reassuring…

I had a very informative and reassuring conversation with the doctor assigned to my bloodwork. It was validating to know that my symptoms and blood work indicate that I am entering perimenopause and I'm hopeful that my prescribed treatment plan will address my current issues and symptoms!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

The appointment was great

The appointment was great! The doctor was friendly, took the time to explain everything, take questions, and lay out the treatment plan. I look forward to working with her!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

A1 Service

Dr. Lelia Peterson was AMAZING! Highly recommended! She listened to my concerns and offered a positive solution to my needs. I’m very happy with her and my treatment plan.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Denying me access to my provider

Denying me access to my provider. Will not let me schedule an apt. Been requesting for 7 days and thier help desk, just keeps denying the request. HORRIBLE CUSTOMER SERVICE - DO NOT WASTE YOUR TIME WITH THIS COMPANY!! Hone is trying to deny I'm an actual customer so they can get this review deleted.Hone should know that it would be a hippa violation to release any personal information about myself and or my medical history with connection to their company. No, I don't want to talk about my personal medical information on a public forum, which is why I requested a provider appointment over seven times. This company is so juvenile and uneducated.Do not waste your money!! Hey, Hone, why don't you look up the prefix to my username and see if you can find an email address that matches.

June 8, 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

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