HoneyLock | Personalized Jewelry Company Reviews 159

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Never received my items , I purchased two personalized necklaces on August 03 2022 they never arrived. I tried on several occasions to contact them by email and the never replied. The total cost for t... See more

Rated 1 out of 5 stars

I placed an order months ago and still haven’t received it. Thought it might take a little longer to ship anyways, because I live outside of the US, but this is ridiculous. I’ve tried emailing them... See more

Rated 1 out of 5 stars

The quality is horrible! I got a locket necklace and it’s a cheap plastic material as opposed to a metal or something else sturdier. The picture is literally just a piece of regular paper cut and glue... See more

Company replied

Rated 3 out of 5 stars

The locket is a nice size for a necklace but too small as a keychain. We bought several keychains and were disappointed how small they are. A little guidance would have been appreciated regarding pi... See more

Company replied

Company details

  1. Jeweler

Information provided by various external sources

Personalized Jewelry 🍯 We ship worldwide 🌎 IG: https://t.co/B2gMkVrqID


Contact info

2.0

Poor

TrustScore 2 out of 5

159 reviews

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Rated 5 out of 5 stars

Perfect!

I absolutely loved it! The shipping didn’t take as long as I expected and the quality was amazing :)

March 3, 2021
Unprompted review
Rated 1 out of 5 stars

SLOW SHIPPING

Ordered a necklace on Christmas and still waiting for it to come in the mail. Says it’s been in Florida for 2 weeks. No updates.

January 26, 2021
Unprompted review
Rated 1 out of 5 stars

NOPE

Locket is stainless steel plated gold. It’s not made well at all- complete s***in fact. One of the photos fell out too. Unreal. Don’t buy from them.

January 9, 2021
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hi Vanessa,

So sorry for the trouble! It breaks our hearts that we failed to meet your expectations. Your review helps us improve and be better in the future.

Shoot us an email at support@honeylock.co if you got any questions so we can reply and get you sorted!

Sincerely,

Honeylock Support

Rated 1 out of 5 stars

HoneyLock as a whole is a SCAM!!!!

I am absolutely FURIOUS I spend 80+ dollars on a necklace I expect some effort put into my order instead I receive a HORRIBLY made locket with photos that look like a 5-year-old cut them out during an art and crafts activity and on top of all of that I receive it over two weeks after Christmas when I had ordered it two weeks before Christmas I am so unbelievably angry with honey lock.

January 9, 2021
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hi Henry,

So sorry for the trouble! It breaks our hearts that we failed to meet your expectations. Your review helps us improve and be better in the future.

Shoot us an email at support@honeylock.co if you got any questions so we can reply and get you sorted!

Sincerely,

Honeylock Support

Rated 5 out of 5 stars

Hello Nini

Hello Nini , when you pay the Balance of the swimsuit ?The goods in our warehouse from Sep 2020. thank you for your reply , I have send you message about several month.

January 6, 2021
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hi Fanny,

Please know that we are HoneyLock and we are selling jewelries, not swimsuit.

Best,

Honeylock Support

Rated 1 out of 5 stars

I’ve always wanted a locket and I’ve…

I’ve always wanted a locket and I’ve just never done it my boyfriend let me order one for Christmas and I was so excited, my order was placed the 18th and it’s now the 29th and I can still look and see that’s it not been shipped this better be the best locket in the world is all I’m saying I understand COVID is going on but I emailed them and asked them if it was going to take a ridiculous amount of time before ordering it.

December 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service! And a great product too !

I had an issue with my first order and they got back to me within 24 hrs and they were very understanding of my concerns. And yes I returned it and they gave me store credit and I changed my entire order to, two custom lock chains a silver and gold one and my gf is in love with her necklace. And I am also in love with my gold one which matches my other latest addition.

December 29, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely awful customer service

Absolutely awful customer service! I ordered a custom locket for my girlfriend for Christmas, and they sent me a locket with a picture of someone else in it! Then, when I requested a refund, they told me that custom items are not refundable, and I can have store credit. Christmas is in 4 days! Why would I reorder something that won’t even be here before New Years?! They are very thoughtless and unwilling to accept blame. Also, the quality is absolutely awful, you are better off buying a $15 locket on amazon.

December 21, 2020
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

Hi Asha D,

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. May I have your order number or email associated with your order so I can further assist you?

Please reach out to us at support@honeylock.co and we will make sure to resolved this issue as soon as possible. We would love to make things right if you give us another chance.

Warmest regards,

HoneyLock Support

Rated 5 out of 5 stars

Definitely worth it

The necklace is a gift for my grandma and it’s so cute to me. The quality of the necklace is good. Also the necklace came in a week.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Fast shipping and high quality jewelry

Fast shipping and high quality jewelry! I bought from honey lock twice and my mother and my girlfriend both loved their personalized necklaces. I would definitely recommend this brand to others.

December 9, 2020
Unprompted review
Rated 1 out of 5 stars

HoneyLock replied a whole year later??

HoneyLock replied a whole year later??? I ordered this product in December 2019. Product number: 3215

December 3, 2020
Unprompted review
HoneyLock | Personalized Jewelry Company logo

Reply from HoneyLock | Personalized Jewelry Company

We are really sorry for the delayed message. We really want to make up for you. We tried to locate your order number that was processed in December 2019, however, there's no result found in our system.

May you please give us your email instead so we could email you and move forward?

-HoneyLock Support

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