Customer service is horrible when trying to get a replacement under their warranty. I’ve exchanged countless emails. No way to get a real person on the phone. Don’t waste your money on their applianc... See more
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Every division of Honeywell from aviation to Z-Wave appliances is about the worst you can possibly get. Completely unresponsive customer service.... genuine incompetence throughout the ranks. C-Suite... See more
This is the worst company on the face of the earth! I received a damaged wine cooler 7 days ago and have had zero help from customer service… I guess I have to get my credit card company involved
Needed to replace float on dehumidifier model #TP50WKN. 1st I was given an e mail link to order, which gave a description for a handle. Corrected that issue was given another link for float, received... See more
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253 reviews
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Extremely poor customer service
Disconnected from queue after waiting 30 minutes on hold. Called back, waited another 30 minutes to find Mike (Customer service rep) unhelpful and not completely fluent in English.
December 1, 2017
Unprompted review
A brand new CO detector fitted in March 2017, was defective from the time it was fitted.
I had a new gas boiler fitted in March by British Gas, who also supplied a Honeywell CO (carbon monoxide) detector, BG, of course, left no instructions with it, and from day one we were plagued by this detector giving off 2 loud whistles, within a few seconds of each other, every few minutes.
Complained to BG, who rushed around after 3 weeks!!, and said it was the detector, and change it in March next year AND THAT WAS IT, I stuck this out until the other day, when after hunting high and low finally found a Honeywell web site, I emailed them with the details, and SF450EN detector, and they came back with WE HAVE NO TRACE OF THIS, sound typical!!!, and redirected me to a phone line, and website. Of course the phone didn't work, it was discontinued, and so I emailed the web site, so far nothing except an email that said, we see that the trouble has been resolved, OH NO IT HASN'T'.
What a performance form a so called international firm.
I took the detector down to throw it away, as I had ordered a KIDDE one, and on the inside of the lid it said, 2 CHIRPS PER MINUTE :DETECTOR FAULT!!!!!!!
That means that from the time it was fitted it has been defective, I emailed them and said I want a replacement under guarantee, or I,d rather have the money back, since I had ordered a new one from a different firm,.
GUESS WHAT THEY HAVN'T REPLIED
Now the 25th November, and according to Honeywell, a technical advisor will be in touch, they didn,t say what year though, quite frankly I am disgusted with ALL big firms, they hide behind non existent phone and web sites, and just take your money.
November 7, 2017
Unprompted review
No organization
No organization. Conflicting information. Old information. Bad project management. It's like they have both their heads in the sand and running around like chickens with their heads cut off.
July 8, 2017
Unprompted review
This company seems to have an appalling …
This company seems to have an appalling line in customer service:
they failed to answer the phone on several occasions yesterday, they have not responded yet to an e-mail sales enquiry regarding questions that should have been answered on their web-site, and when I finally got through to them today they informed me - shockingly - that I would have to call a premium rate line to get any information out of them.
I only hope that their supposedly certified fire alarm panels (Gent by Honeywell) work with some greater efficiency and reliability than THAT. Truly appalling.
June 9, 2017
Unprompted review
Great company use some of their tech …
Great company use some of their tech around my home. Very impressive
May 5, 2017
Unprompted review
Honeywell International, Inc. Is A Very Nice Company!
I contacted them very recently about a problem that I had with my 85 year old mother's air filters for her portable fan and I just want to personally thank Mr. Adrian Paull, Vice President Customer & Product Support Honeywell | Automation and Control Solutions for taking care of her!
God Bless Honeywell International, Inc. and Mr. Adrian Paull!
Sincerely yours,
Howard Paul Shore
Mrs. Helene Shore
Customers Of Honeywell International, Inc.
/HPS
/HS
July 19, 2016
Unprompted review
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