Honeywell Reviews 

Literally NO tech support at all from the UK.

I have an issue with my alarm so called customer support and they provided a number for technical support. That number was an automated message providing a different number, which turns out to be a company that isn't Honeywell and doesn't support the product.

Literally, a circle jerk. No help, nothing. Awful.

Purchased the Honeywell HUL525WC humidifier. Worked fine for a little while. Tried adding water to it and it started to shoot water out of the side and it was not even close to full. It ruined my girlfriend’s books.. whoever designed this lousy product I wish a lifetime of sadness unto them and I frankly hope the realize that the absolute zenith of their ability in life was to poorly design humidifiers. I can’t even begin to describe the density of illness I feel in my bone marrow right now.
That is how appalled I am at this.

Hello I have to say I got the helpdesk resideo honeywell customer service and I had a very helpful person who fixed the time on my clock for me quickly and efficiently after a power outage I had tried but could not find the right area myself he was able to help straight. He also expained that some internet providers are not able to talk to the system hence why you are not always able to connect to your phone to get the full service and you have to ring the provider to see if they are able to allow you access to there system as I have had that problem for 6 months and had given up trying to connect it to the internet

Nothing went wrong, installer tries to install software for thermostat in my house. Not successful and ask support from service desk Honeywell. Simply no response, no reaction, silence and when in the waiting que just disconnected. Sending yourself an email to the helpdesk only give a response that they are happy to assist but refer you to another link. Also not helping you. Seems that Honeywell is struggling with there own bureaucracy and procedures from shared service centers with only interest to push back customers, not solving there problems with Honeywell products

I really liked my thermostat but when it malfunctioned I couldn't get customer service to help me AT ALL. Go with a google nest. Well worth the money. Never again, Honeywell.

I have been trying for 2 days to speak to tech support regarding a thermostat for my customer I installed. No one answers the phone or does not return your call or claims you have rung the wrong department. I have left messages, emails and 'talk to a tech' online and still no one responds. Every different number I ring I get the same message from the same person. I rang my local branch and had to leave a message with the receptionist who couldnt take my call? left a message and am still waiting for a call back. A very bad experience for me and I would not recommend this company.

The claimed 20 year guarantee is a joke. Tried to claim for faulty socket that is clearly new but we inherited with the house we bought. "They only deal with builders"

Honeywell Evo Home

This was installed in a house I purchased. In four years it’s never worked properly. I’ve been through the list of specialists Honeywell provides online, and non are interested in helping. The helpline is useless as we needed an engineer out. I’ve thrown over £1500 trying to make it work with no success, and today I paid to rip it out my house. The idea is great, however working it and getting physical support I found impossible!

Honeywell Thermostats customer service based in Romania. Guide for T3 woefully inadequate (1 page of A4) so requested full guide (22 pages long) which will be sent via email! It is not possible for this to be posted within the UK. Oh dear!
Engineer I spoke to (Christian) clearly was not conversant with the product so I asked to speak to another engineer which he said he could not do and he terminated the call which was both unprofessional and unhelpful. Phoned again and spoke to another engineer (David) who did not seem to understand my request to change the timing for the P4 setting for this evening and said I should use the manual override. Very disappointing, ineffective and inefficient.
I wish I had known about this particular thermostat challenges when I ordered the boiler replacement!

Absolutely terrible! Never connects to the WiFi. Literally the worst tech ever. Would strongly advise against anyone buying this. It is so bad it just wants to make me cry

I hope this is the correct company.
Came back off holiday to find out 9 month old kitchen flooded by a Honeywell PRV of the same same age turns out they have been passing off cheap parts in there own boxes.

I bought a fan from Walmart. One of the arm blades broke. I have now called more than five times over the last 45 days. On July 18, someone called me back, but I was not available and they left a voicemail. Within three minutes I called back only to find out that I would have to get back in line. What line!!?? There is no customer service whatsoever. Every time I try to communicate that I have been calling and actually had someone try to call me back, they only tell me they can put me in the system. It really is a shame because I only want one piece that was broken to be fixed. The product is exactly what I wanted, but the customer service is exactly what I did not want. I have bought Honeywell for years, and now it is hard to imagine ever buying a product from them again. Please, just send me the part.

If you are going to buy something from this place, be warned, there customer service is non-existent and you will never get a replacement. Bought 2 HoneySet 8 speed Fans. They sold me 2 dud versions through Wilko. 1 came to me with a broken remote slot fitting. The 2nd one is now faulty and only has 2 levels of air coming out and doesn't turn on/off without using the remote. There is NO customer service. Had to go through Wilko, which is just as helpless. They don't mend the issue or bother to read anything the customer says. These Fans are on warranty, and now they expect me to return both and wait without Fans to get the money back, in order to purchase new Fans. Yet I asked for a replacement for over a month. Then they tell me they will collect it, but now they say I must take the fan to a collection point. And they are only taking back 1 fan. They don't care about their customers or that the customer paid alot of money for something that Is on warranty even. I don't see the point of contacting them because they just disregard everything you say after ignoring you for a month. And it is stupidly difficult to get hold of them in the first place. Now I sit with 2 messed up Fans and not everyone just has money to go buy another whilst eating for the refund of one. Don't purchase from them, you will sit with losses. The Ex-or call Centre which claims to be Honeywell refuses to assist as I bought it through wilko

Bought a barcode scanner which wasnt working as it should. The technical support was difficult to get a hold off in the first place and after almost a week when somebody responded he stopped communicating after a day.

Have had a Lyric wi-fi thermostat since 2017. Only model on the market (all brands) that did not need a C wire. Even boasted this on the box. 2 years later, they sent an update to the device that made so a C wire is required. Shows Battery low on display not temperature ever since. Nothing they could do in 2019 so I lived with just the app.
Now unit shows "offline" all the time and they have discontinued the model. Time to buy another thermostat, yet this company won't compensate whatsoever. Don't recommend since they take no ownership of their issue.

Update: my lyric is now working as it did the first two years when purchased. Before Honeywell through their software updates made the devise suddenly require a C power wire. (Despite being advertised as not requiring a C wire - thr main selling feature)
What we did was purchase a C wire Kit for $50 which provides power to the device instead of batteries.
Though this solution works, I feel Honeywell should have sent these kits out complimentary as they are the ones who intentionally removed the battery feature of the device.

Had Honeywell T3 Thermostat installed on new boiler Feb 2022, which failed today. Like others could not easily Honeywell Support in UK, either online or by phone. Only got Support from US. Until I found Honeywell depot in Basildon, tel 0800 279 3643. They could not help but transferred me for free to support desk who did, and sorted it! Spoke to Raul, based in Bucharest, tel 0300 1301299

Got the Honeywell Evo Home with opentherm controls and two zone valve controllers so I can control upstairs and downstairs separately. My heating engineer called their helpline to check it would all work together and they said it would. After installation it was doing strange things like turning both zone valves off while the boiler was running meaning the heat had no where to go and boiler water temp got to 90 degrees before switching off. Having called again they agreed their opentherm device isn't compatible with their zone valve controllers. Well I still haven't got my money back as I have to do so via my heating engineer, and he has to get it back via his supplier. All because they don't know their own products (and they invented opentherm!). I have spent £700 or so on their system when i could have spent 180 on a nest to do the same thing.

Bought the T6 Thermostat specifically to use as a Smart device so I could control heating at my elderly mother's property. Worked fine for 6 months. It then started to crash at least weekly. Customer service hopeless - continually blaming me / my Internet despite every other device / Smart TVs working fine. As a last resort purchased a Google Nest - the new device is outstanding and not one dropped connection. Resideo / Honeywell a very poor option and I'd never purchase again.

I'll add my 1 star rating to the majority of the ratings that follow. I suggest you look up Resideo on Trustpilot - before you consider purchasing any of their products - including Honeywell-branded.

I am a 50+ year member of USAA, the insurance company that offers a discount on your Homeowners Policy when using certain Honeywell/Resideo products. USAA shares a link to purchase their products from their website (and I think at some type of discount). Based on USAA endorsement, I purchased two Leak Detectors and a C-2 Security Camera.

Everything others have said about the Customer service is accurate - poor, terrible, etc. If you never need it for anything, then you will be fine, but understand you are "on your own", even in help setting the product up! You will need help as the installation instructions are not complete. You will need to go on YouTube.

The C-2 Camera was determined by Resideo to be "defective" after a grueling hour plus session with a CSR who was not knowledgeable about the product. I was placed on hold for numerous extended time periods after being told it was defective (could not be linked with my home network), then we were conveniently "disconnected".

Now I am attempting to get a warranty replacement - GOOD LUCK!! It's been a week of silence with no response from Resideo.

I have registered a complaint with USAA and would recommend to all USAA members - to avoid Resideo products they endorse.

So "buyer' beware

I bought RFG100 gateway and T87C2055 Round Modulation Plus. The gateway cannot be registered to my account. Called the support and send me an instructions of which I did already before contacting them. I called them via their contact number but nobody answer. Worst experience.. very poor customer service....