They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more
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The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more
Company replied
Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more
Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more
Company replied
Company details
Written by the company
Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.
Contact info
香港九龍旺角彌敦道 721-725 號華比銀行大廈14樓1402A室, 810005, Hong Kong, China
- support@hoobuy.com
- hoobuy.com
Replied to 40% of negative reviews
Typically replies within 48 hours
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Awesome agent
Awesome agent, all my items are perfect, the size labels are also very good, the size is right, in general I definitely recommend using them
It took about a week for my stuff to…
It took about a week for my stuff to arrive at the warehouse, which is very good, and the customer service was also very good. The quality is also very good.
The cheapest agent I've ever seen
The cheapest agent I've ever seen. Now that the orders are automated, there are not many delays and the parcels are shipped very quickly. I recommend it.
I ordered a few things and they arrived…
I ordered a few things and they arrived early, the quality is very good, and the agent is also very competent.
never order anything who been scammed…
never order anything who been scammed for 140 euros, have been waiting for my money for 2 months and haven't heard anything
So helpful
So helpful, you can find anything! The customer service is amazing. I couldn't find anything better!
Trustworthy website
Trustworthy website, it is really easy and reliable to buy from and the customer service is also great, really recommend
Yes it is good and within budget
Yes it is good and within budget, 100% safety guaranteed, I highly recommend it, great agent
The clothes are of very high quality…
The clothes are of very high quality and they ship the packages very fast compared to other competitors, beats them all.
I bought new shoes and they are great
I bought new shoes and they are great. They look just like the picture and are super comfortable to wear. Really happy with it. The communication was also great. I would recommend it.
Non existent support
So bad some orders still not paid and for other problems the support doesn't exist at all just don't use hoobuy at all.
Excellent, I ordered from many
Excellent, I ordered from many different sellers and products, all products arrived in good condition, the logistics were very good, no problems with the customer service, every question was answered very quickly. The delivery was also very fast, and the business is very good
Great quality
Great quality, fast shipping and great customer service. Overall great, will order here again in the future.
Very reliable
Very reliable, I have a great time working with them, they are authentic I received my package about 3 and a half weeks after purchasing. I had no problem with the whole process. I would 100% buy agai
Great Chinese proxy The best proxy I…
Great Chinese proxy The best proxy I have ever used, they provide great support and are super fast, I love them. This is the best proxy I have ever used. I will definitely use it many times, the product quality is very good and I love them.
It was very easy to find the specific…
It was very easy to find the specific product I was looking for through simple resources, which made my experience very efficient and beneficial. I highly recommend new users to buy from them because it is a trustworthy process.
The service is great
The service is great. You can buy Chinese goods 3 times cheaper than you can buy locally. Whether it's clothes, electronics or anything else, it's cheap and has never let me down.
Don't order there (SCAMMERS)
I ordered something there 3 months ago and it still says (send to warehouse). Any attempt to ask for my money back will be ignored by support or left on read. Never order again!!! fkin Scammer!
They are trustworthy and quick to act
They are trustworthy and quick to act. My feedback has been excellent and I would recommend them to everyone!
Money stuck in withdrawals for months…
Money stuck in withdrawals for months with a fully automated live support that ignores you.
This is a scam. There may be one or two successes but the majority are bots trying to shill up this company. There is a class action lawsuit beginning, expect this company to not exist by the end of the year
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