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See what reviewers are saying
Very happy with my hoodie thank you . I have purchased a few times and never had an issue . The other review on here looks like same person twice ..Online business have to be strict with returns wh... See more
Company replied
I really like how thick and warm the long zippered hoodie dressing gown is HOWEVER the zip does not work properly and keeps getting stuck. I couldn’t get a response from customer service so have reso... See more
Company replied
Absolutely love this hoodie — unbelievably cozy and so comfortable. The soft, plush fabric and fluffy trim make it feel like a warm hug, perfect for lounging at home or chilly mornings. The fit is rel... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
Contact info
Australia
- hoodiehaven.com
3.9
Great
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My hoodie is warm and cosy and the…
My hoodie is warm and cosy and the delivery was timely. However I find it too big and could really do without the hood
April 27, 2026
Unprompted review
Reply from .
Hoodie Balankets are made to be extra big and they all come with hoods .
Really well made Hoodie
Really well made Hoodie. Bought it for my wife who loves it.
April 21, 2026
Unprompted review
Reply from .
Thanks Peter for taking the time to leave a review
Don’t be fooled they are terrible to…
Don’t be fooled they are terrible to deal with.
Don’t waste your money only deal with what you can see for yourself.
April 10, 2026
Unprompted review
Reply from .
Tracking and delivery photos from the carrier show this parcel was delivered. We asked the customer to follow this up with the carrier so the matter could be properly reviewed, but that was not done.
lovely and cosy loved the fit only…
lovely and cosy loved the fit only would ask if the white at the bottom was a darker colour soon was dirty catching on the floor
March 14, 2026
Unprompted review
Reply from .
Hi Sandra, thank you so much for your feedback.
We’re so glad to hear you found it lovely and cosy and loved the fit. We really appreciate you sharing your feedback on the lighter colour at the bottom as well.
Was the colours I like but dunno which…
Was the colours I like but dunno which one to use first thank you
March 6, 2026
Unprompted review
Reply from .
Hi Jill, thank you so much for your lovely review.
We’re so glad you loved the colours, and we hope you enjoy every one of them.
The hoodie robe (baby blue with stars)…
The hoodie robe (baby blue with stars) is perfect for someone who is frequently cold. It's comfortable and large enough to allow for heavy pj's underneath. I'm 5'4", and it reaches my feet. It's very soft. I got the zipper because one person had difficulty getting the nonzip one on. Shipping is a little slow (maybe the tariffs?).
March 2, 2026
Unprompted review
Reply from .
Thank you for your review
My hoodie is beautiful and so warm
My hoodie is beautiful and so warm! Unfortunately the one size fits all doesn't fit me. I'm 5'2" and it is so long it's dangerous! The shorter hoodie is not as cute! Why wouldn't you make a smaller version?
January 28, 2026
Unprompted review
Reply from .
We’re glad you love how warm and well made it is.
This style is intentionally long and oversized.
Full length measurements are listed on the product page before purchase.
For shorter heights, we also offer a shorter version with its own dimensions shown.
Fit preference is personal, which is why sizing details are provided upfront.
Hoodie Haven Customer Care
Total waste of money. Buyer beware.
The lack of a zippered opening makes the hoodie impossible to put on and take off. Total waste of money. The return policy is a total sham. Open the package and it's not returnable.
January 27, 2026
Unprompted review
Reply from .
The hoodie is a pull-on design with no zip that is what you ordered .
This is clearly shown in the product images and description before purchase.
Saying it’s hard to put on and take off confirms it was worn.
Once opened or worn, it cannot be returned for hygiene reasons.
We would never resell a worn or opened item to another customer as new that you have worn and nor would we sell it to you as new.
Once it’s been on someone else’s body skin .
It is the customer’s responsibility to read product details and policies.
All customers must tick the Terms & Conditions at checkout confirming they have read and agreed.
Warm, soft quality!
I love my long length star hoodie. It arrived within the specified time and let me tell you here in Vermont we have snow up to our thighs and have been in a deep freeze; and this hoodie is warm!!!! It’s a tad too long for me ; but I don’t mind because it’s awesome. I love that it glows in the dark! It had a slight chemical smell from being vacuumed sealed, so I just hung it up for day and aired it out. I will definitely buy another; I’m eyeing a short version for early spring!
January 27, 2026
Unprompted review
Reply from .
Thank you for the lovely review, Cynthia.
We’re so glad it kept you warm through a Vermont winter.
The long length is designed for maximum coziness.
Great tip on airing it after vacuum sealing.
We think you’ll love the shorter version for spring.
Hoodie Haven Customer Care
Love hoodie
Love my hoodie.
My complaint is with the delivery service. In this case it is with Canada Post. It took longer to be delivered than what I was promised. The same thing happened with the first hoodie I ordered for Christmas that didn’t arrive until after Christmas
January 20, 2026
Unprompted review
Reply from .
Thank you for your review.
We’re glad you love the hoodie itself.
We’re sorry the delivery took longer than expected.
During peak periods, carriers like Canada Post can experience delays due to high online order volumes.
We always dispatch within the stated timeframe and continue to monitor carrier performance closely.
We appreciate your patience and support.
Hoodie Haven Customer Care
Wife got one and her gf got one each…
Wife got one and her gf got one each they love em especially when it freezing outside
October 15, 2025
Reply from .
Love this! Thanks for sharing. We’re so glad your wife and her friend are loving theirs, especially in the freezing weather.
Reply from .
Thanks so much! We’re really glad you’re loving the items you purchased.
Read their return policy carefully as…
Read their return policy carefully as they will not accept an exchange for any sizing issues. They say they provide all measurements but they do not have a measurement for the neck and they were not nice when attempting to exchange it. There are far better products and companies to so business with. I would not do business in hindsight and I recommend you do the same.
January 5, 2026
Unprompted review
Reply from .
otally understand sizing can be tricky online.
Just to clarify, the neckline on this style is intentionally relaxed and oversized, so we don’t list a separate neck measurement.
For hygiene reasons, we can only accept returns/exchanges if the item is still unopened in its original vacuum-sealed packaging. We would never resell an opened or tried-on item to another customer.
shipping delayed | poor cust service
shipping took triple the time than expected. they barely was able to help, told me to contact the courier every time.
nonetheless the product quality was actually good. i woulda given 4 or 5 stars if they actually was nice im customer service.
December 9, 2025
Unprompted review
Reply from .
Thank you for the honest feedback.
We’re sorry the delivery took longer than expected.
Peak periods can cause delays beyond our control.
We understand how frustrating that feels.
We’re glad you were happy with the product quality.
Your comments help us improve our support going forward.
Absolutely love this hoodie
Absolutely love this hoodie — unbelievably cozy and so comfortable. The soft, plush fabric and fluffy trim make it feel like a warm hug, perfect for lounging at home or chilly mornings. The fit is relaxed without being bulky. Would definitely recommend to anyone who values comfort and style.
December 31, 2025
Unprompted review
Reply from .
Thank you so much for your wonderful review.
We’re thrilled you love how cozy and comfortable it feels.
That warm, plush fit is exactly what we aim for.
We truly appreciate the recommendation.
Hoodie never came
I ordered my wife this as a Christmas present over 3 weeks before Christmas and it is the new year and I still haven't received it. It has been in transit for quite a bit and customer service has refused a refund despite it being almost a month without clarity of when I will receive it. I would not recommend this company for gifts.
December 31, 2025
Unprompted review
Reply from .
We’re sorry for the delivery delay experienced.
All orders are dispatched within our stated timeframe.
Once parcels are handed to the carrier, delivery times are managed by them.
Holiday periods can cause extended transit delays beyond our control.
Hoodie Haven Customer Care
I still have not received my purchase
I still have not received my purchase. Kind of ruined my Christmas not to be able to have my wife receive her gift.
December 12, 2025
Unprompted review
Reply from .
We’re sorry the delivery timing affected your Christmas.
Your order was dispatched within our stated timeframe.
During the holiday peak period, shipping carriers experienced widespread delays.
These delays were outside our control once parcels were with the carrier.
We understand how disappointing this can be and appreciated your patience.
Hoodie Haven Customer Care
Shipping Time, Rude Service
0/5 stars. I placed my order on 12/7 with the expectation of 7-10 business days as indicated on the site. It is now 12/26 and it is nowhere to be found, obviously missing the holiday. When I asked customer service where my order is, they said they are within their policy, which is incorrect (but they’re happily repeating it). I’m unhappy with lack of delivery entirely, as well as rudeness and unhelpful customer agent named Emily.
December 25, 2025
Unprompted review
Reply from .
For clarity.
Saying you “ordered in plenty of time” is not the same as being promised Christmas delivery.
We did not state or imply Christmas delivery at any stage.
Your order was placed on December 7.
Our delivery timeframe is 7–10 business days, excluding weekends and public holidays.
This information was clearly available before checkout.
At the time of your messages, the order was still within this timeframe.
Multiple detailed updates were sent this morning addressing your concerns.
The current tracking status is exactly what we would expect during peak holiday shipping.
“In transit” means the parcel is moving between carrier scans.
Carrier scans are not shown in real time.
Once an order is with the shipping agent, processing and scan timing are managed by them.
We cannot control or accelerate carrier movement.
We are always happy to assist customers.
We do not accept misrepresentation of facts or abusive communication.
We stand by our service, our policy, and the facts!
Much warmer than pajamas
Much warmer than pajamas. I can keep the thermostat at 65 and be perfectly comfortable. When I climb into bed I just pull it off and slip under the covers with nothing on. Works like a charm.
December 12, 2025
Unprompted review
Reply from .
Thank you for the great review.
We love hearing this.
That warmth is exactly what it’s made for.
Lower heat, more comfort.
Simple and cozy.
Enjoy every night.
The service was excellent
The service was excellent. It's made really well. It's what I expected and it was a xmas present.
November 10, 2025
Reply from .
Thank you for the 5-star review.
We really appreciate it.
We’re glad the service and quality impressed you.
We hope it made a perfect Christmas gift.
Thanks for choosing Hoodie Haven.
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