They only use AI ads and their professionalism of people who call this out is terrible. Calling people "slop" and "trolls" as well as actively bullying people calling them out for these actions. Wo... See more
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See what reviewers are saying
Very happy with my hoodie thank you . I have purchased a few times and never had an issue . The other review on here looks like same person twice ..Online business have to be strict with returns wh... See more
Company replied
I really like how thick and warm the long zippered hoodie dressing gown is HOWEVER the zip does not work properly and keeps getting stuck. I couldn’t get a response from customer service so have reso... See more
Company replied
Absolutely love this hoodie — unbelievably cozy and so comfortable. The soft, plush fabric and fluffy trim make it feel like a warm hug, perfect for lounging at home or chilly mornings. The fit is rel... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
Contact info
Australia
- hoodiehaven.com
3.9
Great
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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This hoodie was a gift for my daughter
This hoodie was a gift for my daughter. She loves it. She said that it’s soft and warm and just the right length to tuck her legs into when she’s sitting on the couch, and her feet are covered and warm. Hoodie haven delivered it direct to her in about a week, from time of ordering.
June 17, 2025
Unprompted review
Reply from .
Thanks so much for the lovely review! We're so happy your daughter is loving her hoodie — sounds like it's doing its job keeping her cosy from head to toe! Glad to hear it arrived quickly too. Thanks again for choosing Hoodie Haven 💖
– Hoodie Haven 🛋️
Snuggly Warm
Will be honest, I have never liked the hoodie or ever wanted one... however all that changed one weekend while visiting friends. There it was for me to enjoy. At first Yeah nah, but when put on and see it was long and perfect length I was hooked and love the pockets. I wear every morning, as soon as I get home it's on and done days ALL DAY 🤗. My reason for having it's long. Perfect, comfy, and warm and easy to wear. So had to purchase a second .. if there was different colour/pattern in same style would consider. Loves it so much brought a second. ❤️❤️ now can have one washed and drying while wearing the other 😁. Definitely could do a third if style is right 🤗😉☺️
May 31, 2025
Unprompted review
Reply from .
This made our day — thank you! We love a good “Yeah nah… wait, actually yeah!” moment 😂 So glad you gave it a go and ended up hooked. The pockets, the length, the comfort — we totally get it. Great idea having one for wearing and one for washing (a true hoodie pro!). Keep an eye out… new colours and styles might just be around the corner 👀😉
– Hoodie Haven ❤️
Love love love 2nd purchase
Love love love
This was my 2nd purchase and Connor even recognised that I was purchasing again in his thank you message - wow who does these days ? Answer Connor from Hoodie Haven does .....Such personal customer service from Connor - I work from home and these are my work uniform for the Tassie winter 🤣 everything about hoodie haven is outstanding and definitely recommended - quality/warmth/lightweight/fast delivery 10/10 - had mine on in a teams meeting and then I had to send the link to some teammates which wanted one too - might need a 3rd soon ❤️
June 1, 2025
Unprompted review
Reply from .
What an incredible review — thank you! We're so glad Connor’s message made you feel seen — that personal touch is exactly what we aim for. Love that Hoodie Haven is now your Tassie winter work uniform (we fully support that 😂). Thanks for sharing the love with your teammates too — sounds like you’re starting a cosy movement! We’ll be here when you’re ready for hoodie #3 ❤️
– Hoodie Haven ❄️
Comfort plus
The Hoodie arrived quite quickly and is extremely comfortable. The lining is snuggly and length is perfect.
May 20, 2025
Unprompted review
Reply from .
Thanks so much for the lovely feedback! We’re thrilled to hear your hoodie arrived quickly and that the comfort, lining, and length all hit the mark. Enjoy every cosy moment!
– Hoodie Haven 💖
Unbelievably Great
Finally, a proper, full-length warm cloud of delight. It is amazing! Soft, thick and incredibly comfortable. Not only that, the stars glow in the dark and look incredible. I am absolutely delighted.
June 4, 2025
Unprompted review
Reply from .
Wow — what an amazing review! We’re over the moon to hear you’re loving your full-length “warm cloud of delight” (we might have to borrow that line!). So glad the glow-in-the-dark stars brought the magic too. Thanks for sharing the love — it means the world to us.
– Hoodie Haven 💫
Easy to order and my delivery came…
Easy to order and my delivery came within a few days. My daughter loved my long length hoodie so much that I bought a second one for her the following week. Unfortunately I did not find the email offering me a discount code until afterwards, as it had gone into my junk mail.
May 15, 2025
Unprompted review
Reply from .
Thanks so much for your lovely review! We're so happy to hear your order arrived quickly and that your daughter loved the hoodie so much you grabbed a second one — that’s the best kind of feedback! Sorry to hear about the discount code landing in junk mail — we totally get how that happens. If you ever miss a code again, feel free to reach out and we’ll always try to help where we can.
– Hoodie Haven 💖
I am very impressed with my pink hoodie…
I am very impressed with my pink hoodie blanket. I have tried it on, but Auckland’s climate is too warm for regular use of this product at present.
I am actually looking forward to the Winter months so I can snuggle up in this beautiful soft and comfy blanket.
Very Satisfied Customer.
April 7, 2025
Unprompted review
Reply from .
Thanks so much for your kind words! We're thrilled to hear you're loving your pink hoodie blanket. Sounds like it's ready and waiting for those cosy winter nights in Auckland. We hope it brings you loads of comfort when the cooler weather hits!
– Hoodie Haven 💖
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