hoogahealth.com Reviews 62

I had a very minor issue with my panel - one of the screws on the kickstand kept popping out. I emailed the team and they took care of it right away. They sent me a new one and told me I could keep the old one!

Honestly, I LOVE Hooga. I have had my device for over a year and have seen a noticeable difference in my skin in that time. The customer service has also been fantastic and so helpful any time there are problems.

More companies need to be like hooga health!
Hooga health is quick to respond to my questions and problems. They do so efficiently kindly and professionally. They’ve generously replaced malfunctioning parts and didn’t even charge me for shipping. I’m definitely a big fan!
Joanne Wilcox. Nampa Idaho.

I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experiencing great result on my puffy eyes bags and on my skin all over. The recommended directions that came with the product are very clear on how to use it on each area of your body which is so helpful and important. I would highly recommend this product. 👌 👍 😄

Easy process, great product!

They shipped what I had ordered within 24 hours.

Website excellent, AI customer service excellent and personal advice from a human excellent…

So far so good. Used it 4 times. Very nice set up

Ordered two products, they shipped in a timely manner, and were received in good condition.

My wife was gifted the Red light Pod. After using for a few months the system quit. I was fairly sure the controller had died. Hooga customer service agreed with my assessment and shipped a new, updated controller. We got it up and running in about a week after contacting them. We are very impressed with their customer care team!

Excellent customer service from Tyler: super helpful and responsive. ‘Out of the box’ experience is great. Cant wait to try it. I’ll review product after a few gos!

Very responsive customer service. I love my light therapy belt for the light but the battery & controller design is terrible, they are not made for moving while using the product or if you use it anywhere other than on your waist. I've put Velcro on the back of the controller and sewed an elastic to the battery pocket to keep it in place.

My mask stopped working after about a month due to an issue with the remote/charger. It’s possible I accidentally used a fast charger, which may have caused the problem. Unfortunately, a standard charger isn’t included with the mask, and since most people primarily use fast chargers these days, that feels like an oversight. By the time customer service explained this and I found an appropriate charger, it was already too late for the original remote.

That said, customer service was excellent—there was no hesitation in sending me a replacement mask. The mask itself does seem effective, particularly for improving skin texture. I plan to continue using it and am hopeful I’ll see continued results.

I have owned my hooga table top panel for about one year. I have been very happy with the product! Recently, the stand broke. I emailed the company about this and received a reply promptly, asking for a picture. I sent them evidence of the break and again was responded to almost immediately AND found out the replacement part was sent almost immediately as well!! These days with so much online shopping, I will always opt for someone with excellent customer service. Hoogahealth has shown me they are one of those companies!

I own multiple products from Hooga and I would have loved to give them 5 stars, because some of my devices work perfectly and I love them. However, newer versions of their wraps have controllers that are super-glitchy.

I will review each device separately, to be fair.

I have an older version of the wrap and I love it and use it a lot every time I pull a muscle, to help recover after a workout, to relieve my shoulder stiffness and my husband uses it for skin irritation. It works brilliantly, is easy to use and can be brought on trips.

I also have a cap, which I bought to help relax my head tension. It was a part of my effort to revert a frown wrinkle on my forehead, as if the muscles are always contracted, nothing else you do will ultimately work. It made a huge difference and it also does a very good job relieving my neck tension and stiffness, which was a nice, unexpected side effect.

We also own newer wrap model and it has never worked. The buttons on the controller just won't press. They were nice to send us a replacement, but it isn't working any better, so I think it's a design flaw.

High quality products with some bugs. Fortunately their customer service is very responsive and resolves issues quickly. The Pod is a great tool for my chronic illness and I use it multiple times a week. Hooga’s red light products have the right amount of power behind their LEDs to be therapeutically effective, unlike many competing brands. I would buy from them again.

I rarely leave negative reviews, but this experience was exhausting enough that I feel it’s important to document it clearly.

I ordered a Hooga panel through Amazon. The first unit arrived with a rattling noise, so I contacted both Amazon and Hooga directly. Amazon responded quickly and sent a replacement, which I appreciated. Hooga also offered to send a replacement, but their response came after Amazon had already shipped one, so I let them know Amazon had handled it.

Unfortunately, the replacement unit that arrived appeared used:
• The packaging was not sealed
• The charger was not wrapped in plastic (unlike the first unit)
• There were visible scratches and dents
• The panel behaved differently than the original, including noticeable light perception issues that were not present before

When I followed up with Hooga, a representative named Tyler responded. While he acknowledged that Amazon sometimes mistakenly restocks returned items as “new,” his tone and approach afterward were extremely unprofessional.

Despite saying “I believe you,” he repeatedly insisted that what I was experiencing was “not possible,” suggested it was an “optical illusion,” and implied that I was misunderstanding what I was seeing—even stating that “everyone always comes back and confirms it’s still red.” This felt dismissive and invalidating, especially after acknowledging fulfillment issues.

After I sent photos (as requested), he dismissed the concerns again, suggested damage was likely just a protective film (there was none), and concluded that everything looked normal—without addressing the lack of sealed packaging or the broader fulfillment concerns he had already admitted existed.

At that point, I chose to return the product through Amazon, which was handled smoothly. The contrast between Amazon’s straightforward process and Hooga’s defensive, condescending communication was stark.

I want to be clear: this review isn’t about a defective product alone—issues happen. It’s about how a customer is treated when something goes wrong. Being told, repeatedly and indirectly, that your experience isn’t real or is “all in your head” is not acceptable customer service.

I hope this feedback helps the company improve its support approach, because this interaction alone made me decide not to purchase directly from Hooga again.

Excellent customer service. Responded quickly and helped even quicker.

Hooga has delivered the best customer service experience I’ve had in a long time - paired with a high-quality device at an affordable price, verified by independent third-party data.

I spent many hours researching red light therapy devices within my price range. In an industry where marketing claims can feel hard to trust, I relied on independent testing from the YouTube channel Light Therapy Insiders. Their data compared key performance specs across brands - Red & NIR wavelengths, irradiance, number of LEDs, total power (watts), EMF levels, and warranty period. Based on this objective data, the Hooga 300 consistently came out on top in my price category.

The testing noted that the Hooga 300 is slightly louder than some competitors. As someone who is sound-sensitive, I personally do not find the noise bothersome at all.

Beyond the product itself, the customer service truly sealed the deal.

I experienced three small hiccups, all of which were handled quickly and compassionately by the Hooga team - especially Tyler.

• I purchased three Hooga 300 devices as Black Friday gifts during a sale advertised as lasting until midnight. Because I live in a different time zone than their website’s domain, I missed the sale price in their system - despite purchasing before midnight my time. I reached out, and Hooga immediately acknowledged the issue and honoured the sale price. Their response came the very next day. I've experienced other retailers who don't do this.

• I accidentally entered an incomplete shipping address. Tyler advised me to contact Canpar directly to amend it. While it was challenging to reach the shipper during holiday season (and while I was travelling internationally) the package arrived about a month later than expected. I truly didn’t mind the delay; some things are simply out of our control, and Hooga’s support throughout was reassuring (they advised that they will reship the product to me if it got returned to sender - which was my main worry).

• One device arrived with a minor defect. Hooga responded quickly and offered solution options that made me feel completely taken care of!

As a very somatically-sensitive individual, I’m deeply grateful for the quality and integrity of these devices. I feel confident knowing they’re supporting the health and well-being of the family members I gifted them to - especially for muscle/joint aches, skin health, menstrual cramps.

Hooga has earned my trust fully.
I will forever be an advocate for this brand.