Great product that WORKS! Red light is amazing. Has made a huge difference in my psoriasis and other skin issues. Incredibly affective for aching joints Great costumer service as well!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently received my PRO300 panel. Couldn’t be happier. Previously I was using the HG300, which I liked, but this new one is a wonderful upgrade. Hooga makes quality products at a great price poin... See more
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More companies need to be like hooga health! Hooga health is quick to respond to my questions and problems. They do so efficiently kindly and professionally. They’ve generously replaced malfunctioni... See more
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I did a ton of research and chose Hooga. Their quad chip design is essential, ensuring maximum coverage of the 4 all important light wavelengths. Each LED emits all 4 from every LED. Others only put... See more
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Company details
Written by the company
Hooga is a wellness technology company specializing in high-quality, affordable red light therapy and infrared heat therapy devices designed for real results. We offer a full range of red light therapy products, including panels, masks, belts, pads, and full-body systems, all built around clinically studied red and near-infrared wavelengths to support recovery, pain relief, skin health, sleep, and overall wellness. In addition to red light therapy, Hooga also provides advanced infrared heat therapy solutions, including sauna blankets and infrared PEMF mats, combining heat, far-infrared, and pulsed electromagnetic field (PEMF) technology to support circulation, relaxation, muscle recovery, and stress reduction. Our focus is simple: effective technology without inflated pricing. We engineer our devices for performance, durability, and ease of use, while eliminating unnecessary markups common in the wellness industry. Every product is backed by a strong warranty and a customer support team known for fast, knowledgeable, and responsive service. From pre-purchase guidance to long-term support, Hooga is committed to transparency, reliability, and customer satisfaction. Our goal is to make professional-grade red light therapy and infrared wellness technology accessible, trustworthy, and affordable for home use.
Contact info
New Berlin, United States
- contact@hoogahealth.com
- hoogahealth.com
4.4
Excellent
62 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I love my red light wrap
I love my red light wrap! I use it daily and have noticed a huge difference with pain and inflammation in my knee and when my removable battery stopped holding a charge hooga promptly replaced it. Great customer service and would highly recommend!
January 20, 2026
Unprompted review
Reply from hoogahealth.com
Serena — thank you so much for taking the time to share this.
We really appreciate the care and research you put into your decision, and it means a lot that Hooga earned your trust. We’re glad the HG300 has been a good fit for you, and that Tyler and the team were able to support you through each step along the way.
Hearing that you feel confident gifting our devices to your family is exactly why we do this. Thanks again for your kind words and for being such a genuine advocate for Hooga.
— Cord
I had great customer care with Hooga
I had great customer care with Hooga. I needed help figuring out how to attach my panel to the base, and they sent me pictures and videos to make sure I understood how to do it. Their team is super nice and made sure my problem was solved.
January 21, 2026
Unprompted review
Reply from hoogahealth.com
Thanks Kami! Really appreciate it :) glad we were able to help you out and get your 750 table top stand attached to your panel!
Let us know if you have any more questions!
-Cord
Hooga Night Reader is excellent
I recently purchased the Hooga Night reader night light with 3 color settings. A really handy and comforting light to use at night before bed, which is relaxing and doesn't disturb my husband. I had some questions after I purchased the item, and the after sales service was quick, helpful and excellent from Hooga. I highly recommend the night light and will be looking at further purchases
January 16, 2026
Unprompted review
Reply from hoogahealth.com
Hi Vera
Thanks for the positive feedback, we really appreciate it and are glad we were able to help you out! Let us know if we can help you with anything else in the future!
-Hooga
Great team of people!
Their team helped me out with all of the questions I had on their products! I would recommend Hooga, and their team of experts, to anyone looking to step up their wellness routine!
January 12, 2026
Unprompted review
Reply from hoogahealth.com
Hi Erik,
Thanks for the feedback! Glad to know we are able to answer all of your questions. Please let us know if there is anything we can help you out with in the future.
-Hooga
I had great customer care.
I had great customer care.
The controller on our Hooga Pod started to act up. I emailed with my concerns and it was resolved within hours.
That is great customer service.
January 9, 2026
Reply from hoogahealth.com
Hi Wendy,
Amazing. So glad to hear this. Please let us know if you need any more assistance in the future, we'll make sure you're taken care of!
-Hooga
Great Experience
Very responsive in answering my questions and shipping out my products. Overall great experience with all of the orders I have placed over the years. Would recommend.
July 3, 2025
Unprompted review
Reply from hoogahealth.com
Thanks for the positive feedback, we really appreciate it! Let us know if any questions ever come up using your products!
-Hooga
I worked with HoogaHeal as an affiliate…
I worked with HoogaHeal as an affiliate partner and had sales successfully tracked through my referral link.
However, up to now, I have not received the corresponding commission payment, and my follow-up messages have not been clearly resolved.
I hope the team can review this matter and provide an update, as I believe transparency and communication are important for long-term partnerships.
January 1, 2026
Unprompted review
Reply from hoogahealth.com
Hi Phill
Thank you for raising this publicly — transparency matters to us as well.
When affiliate commissions are not paid, it is typically due to activity that falls outside our affiliate program terms, such as the use of unauthorized discount code sites, brand-keyword bidding, or other non-compliant traffic sources. In those cases, commissions are withheld in accordance with our policy to protect the integrity of the program.
That said, we’re always willing to review any account in detail. If there’s been a misunderstanding or something we missed, we want to resolve it fairly. Please reach out to our affiliate support team directly with your affiliate ID so we can review the activity and provide a clear, definitive update.
We value ethical, long-term partnerships and are happy to work with affiliates who operate within the program guidelines.
— Hooga
They charged my credit card IN FULL…
They charged my credit card IN FULL $1,300+ dollars for the full body pod on the day I ordered it and it is not going to ship to me for at least another MONTH! I contacted them to correct this as they shouldn't charge me until it ships, but they only have an AI generated e-mail response! UGH!
October 23, 2025
Unprompted review
Reply from hoogahealth.com
Hi Teresa,
Thanks for your feedback — I want to clarify a key detail for transparency.
Your order was placed as a pre-order, which is clearly marked on the product page at checkout. A pre-order reserves a unit from the next production batch, and payment is collected at the time of order to secure that allocation. As soon as inventory arrives, orders are shipped immediately in the order they were received.
Regarding support: we do use automated responses to ensure fast acknowledgment. If you ever prefer to bypass that and speak with a human directly, simply ask for a human in your reply — your message will be forwarded to our team and answered within one business day, usually much faster.
We understand waiting can be frustrating, and we appreciate your patience.
— Hooga
Exemplary customer service
I am very impressed and grateful for their exemplary customer service! I recently purchased two different products, the Hooga Ultra 360 red light device, and the green light migraine therapy lamp. I am finding the red light device to be helpful for pain, inflammation, and sleep. I more recently started using the green light lamp after a migraine, and was enjoying it for almost two weeks when the lamp started spontaneously turning off. I reached out to Hooga, who asked me to check one simple thing, which I did. It was a reasonable and easy request and when the problem persisted, they promptly and kindly sent me a replacement lamp. I look forward to receiving it in a few days. Thank you, Hooga! I am urging others to buy your products.
August 13, 2025
Unprompted review
Reply from hoogahealth.com
Hi Sara-Ann,
Thank you for the thoughtful review and for trusting Hooga with your health.
We’re glad to hear the Ultra 360 has been helpful for pain, inflammation, and sleep, and that the green light therapy has supported your migraine recovery. While issues can occasionally arise with any electronic device, what matters to us is resolving them quickly, simply, and without friction — exactly as you described.
We appreciate you taking the time to troubleshoot with us, and we’re happy we could promptly get a replacement on the way. Your experience reflects how we aim to support every customer.
Thank you again for the recommendation — it truly means a lot to our small team.
— Hooga
Got 2 Hooga grounding mats for my…
Got 2 Hooga grounding mats for my birthday (had said I wanted the specific brand). Bc I am not getting a benefit from grounding i decided it makes more sense to return it and lose the $5 retun shipping since I see minimal difference 0.1before grounding and 0 during. Not enough to make it a ritual. Customer service did not tell.me the return shipping is MORE than the purchase shipping and would be $10.77. I contacted them, assuming it was a mistake. The item is not big or heavy. Tyler just wrote back that its right, ignoring my thorough explanation of why with wasn't. After multiple attempts to get him to understand and me finally showing irritation by telling him he was not being helpful at all he stopped responding. Now he finally responded again and says he doesn't know where i got $5 for return shipping bc its $10.77. I now sent him a screenshot of the email showing me zero for the tiem and $5 for the shipping (it was weirdly written but seemed to be showing their package label or something) he says they lose money on shipping but yeah, so did I. I'm left with spending $15.77 for a $30 item I dont have and he has an unopened unused item he can resell. They don't care about customer satisfaction
July 8, 2025
Unprompted review
Reply from hoogahealth.com
Hi Melissa
Thank you for taking the time to share this — and we’re genuinely sorry for the frustration this caused.
You’re correct that for lower-cost items like the grounding mat, return shipping can sometimes outweigh the value of the product depending on location. In those cases, a return may not make practical sense, and we should have done a better job explaining that clearly and helping you find a more reasonable solution.
While we do subsidize outbound shipping and absorb part of those costs, that doesn’t change how this felt on your end — and for that, we apologize. We also apologize on Tyler’s behalf for how the communication came across. Even when policies are correct, the experience should still feel helpful and respectful.
If you’re open to it, we’d appreciate the chance to make this right — whether that’s meeting you in the middle or finding another fair resolution. Please reach back out to our support team and reference this review.
We do care deeply about customer satisfaction, and your feedback helps us improve.
— Hooga
Reply from hoogahealth.com
Hi Hari,
We’re sorry to see this and would genuinely like to understand what led to your experience.
We stand behind our products and our customer support, and we’re always willing to address concerns or make things right when something falls short. If you’re open to sharing more details, our team would be happy to review and help.
— Hooga
Have to totally change my review about…
Have to totally change my review about this company and their products to a totally positive rating. I am an engineer and compared the specifications of the wavelengths used and the number of diodes/lights used in their mask vs those that are 2-3x more expensive and THIS is the biggest bang for the buck. Also ordered their original treatment pad which I use to help the RA inlfammation in the soles of my feet and my lower back pain. It isnt the best product because it frequently turns off but it does work effectivlely. The mask works so well I bought one for my 30 yo daughter and she loves it. It has really reduced the appearance and depth of wrinkles and seems to be building collagen in my 68 yo face. I have taken photos that show this. AND they have become very responsive online (no telephone contact possible) but I've been very pleased with their new responsiveness as my daughters' mask controller has been not working properly ad they are dispatching a new one. You can genuinely trust this co,
April 23, 2025
Unprompted review
Reply from hoogahealth.com
Hi there,
Thank you for taking the time to update your review — especially with the level of analysis you brought as an engineer.
We’re glad you recognized the value in our wavelength selection and diode density. We design our devices to deliver clinical-grade output without unnecessary markup, and it’s validating to see that confirmed through independent comparison.
We also appreciate your candid feedback on the original treatment pad. While it’s effective, we agree that reliability matters just as much as results, and feedback like yours directly informs our ongoing product improvements.
It means a lot to hear the mask has delivered visible results for you and your daughter, and we’re happy our team could quickly resolve the controller issue by sending a replacement.
Thank you for your trust and for sharing such a thoughtful, balanced review.
— Hooga
No Manual provided/No response from company
Order red light therapy mask and back mat. Both were received. However, there was no manual for the mask provided, just a small direction sheet impossible to follow for how to set the mask. The manual was included for the back therapy mat. I emailed customer service the next day requesting the manual for the mask. The "AI" customer service said they would email me a digital copy of the manual immediately. Well its now 3 days later and I still don't have a manual, digital or hard copy. How am I supposed to use this very complicated mask? I can't. So I can't recommend this company at all.
February 27, 2025
Unprompted review
Reply from hoogahealth.com
Hi there,
Thank you for sharing this — and we’re sorry for the frustration.
The mask does include a quick-start guide in the box, and a full digital manual is always available and typically sent automatically upon request. In this case, it’s clear that didn’t happen as it should have, and that’s on us.
The mask itself is designed to be straightforward once set up, but we agree that you should never be left guessing — especially with a premium device. We apologize that the follow-up fell through and that you were left without the information you needed.
Our team would be happy to immediately send the manual and walk you through setup step by step if needed. You can reach us directly at contact@hoogahealth.com
— please reference this review so we can resolve it quickly.
We appreciate the feedback — it helps us improve.
— Hooga
If you are in Europe - do not buy
They don’t ship with European plugs as required by law and completely ignore that fact when it is pointed out to them.
They quote expedited shipping 3-4 days you pay a fortune for is more like 10 days but even though they get refund from UPS for late deliveries, they won’t refund you.
The device is flimsy, the remote doesn’t work out of the box and the company ignores emails.
If you do want to take advantage of the 60 day return policy, you can only do that if you pay another fortune to ship it back to USa and you must not open the box to try it, if it’s opened you are out of luck
It’s been a while since I bought something American, definitely last time too. It’s bizarre to think you can get away with running a business this way
February 26, 2025
Unprompted review
Reply from hoogahealth.com
Hi Eva
We’re sorry to hear this was your experience and want to clarify several important points for accuracy.
Our devices are dual-voltage (110–240V) and fully compatible with European electrical standards. For international orders, we ship with US plugs and clearly state that customers may need a simple plug adapter, which is standard practice for many global electronics and does not affect safety or performance.
Regarding shipping: expedited timelines are estimates provided by carriers, not guarantees. While carriers may issue credits to shippers in certain cases, those are not refunds of customer shipping fees, and delays caused by customs clearance are outside our control.
On returns: international return shipping costs are the responsibility of the customer, which is disclosed in our policy. The requirement that items be returned in like-new condition is standard for health and electronic devices, particularly for international resale and safety compliance.
That said, ignoring customer emails is not acceptable, and if communication fell short here, we apologize. It is likey your message was filtered to a junk or spam inbox somehow, we don't ever ignore emails. We take reliability concerns seriously as well and address them through replacements or support when reported.
If you’re open to it, we’d like to review your order and communication history to see what can be resolved. You can reach us directly at contact@hoogahealth.com
and reference this review.
We value international customers and are continually working to improve clarity and support across regions.
— Hooga
Package still hasn’t been sent after 8…
Package still hasn’t been sent after 8 days. They don’t answer their email either. Paid 730$ for 3-4 day delivery with promise of sending the same day hence their shipping policy’s. Still not received by UPS 8 days later..
February 11, 2025
Unprompted review
Reply from hoogahealth.com
Hi Mf,
We’re sorry for the frustration and appreciate you raising this.
Without reviewing the specific order, it’s possible this item was placed as a pre-order, which would explain the delay in the package being handed off to UPS. With pre-orders, payment reserves a unit from an upcoming production batch, and the order ships as soon as inventory arrives. If that wasn’t made clear at checkout, we sincerely apologize — that’s on us.
The 3–4 day timeframe refers to carrier transit time after the package ships, not the pre-order window itself.
Not receiving timely email responses is also not the experience we aim to provide, and we apologize if communication fell short.
Please reach out to us directly at contact@hoogahealth.com
and reference this review so we can look up your order and give you a precise update.
— Hooga
Great Experience with Hooga Health
Strongly recommend. I have had the most
impressive experience with Hooga Health.
The customer service team have always replied quickly to inquiries with helpful and accurate information. They truly stand by their products and they have become my first choice in red light therapy products. I now own 3 and waiting for Black Friday to get some more.
They have an amazing selection of items that are reasonably priced and I feel are a great value.
I can’t go more than a day or 2 without using the Hooga red light wrap. I’ve had the most significant health improvements with it. My skin looks the best it has in years with the Hooga red light mask and the insufferable neck pain is relieved using the neck device just a few times. Best prices, best service!
April 12, 2024
Unprompted review
Reply from hoogahealth.com
Thank you for this review!
We work hard to let the product speak for itself, so hearing that the Hooga 300 stood out on performance really matters.
I also appreciate your patience and perspective through the hiccups. Things like time zones, shipping issues, and the occasional defect aren’t fun, but I’m glad our team—and Tyler especially—made you feel supported and taken care of. I’ll be sure he sees this.
Knowing you feel confident using and gifting our devices, especially given how body-aware you are, is exactly why we do this.
Thanks for the trust and the advocacy.
-Cord
Very helpful customer service
I haven't bought any of their products nor any red light ever, however I'm wanting to and I am writing this review because they have been very helpful in their customer service replies to my email questions over the last few days, answering questions about red light panel decisions and amazon shipping and black Friday questions which is helping me plan a budget and my choices.
October 21, 2024
Unprompted review
Reply from hoogahealth.com
Hey David,
Thank you for taking the time to share this — we appreciate it.
We believe informed decisions lead to better outcomes, especially with something as technical as red light therapy. We’re glad our team could help clarify options, timing, and logistics so you can plan confidently and within your budget.
Whenever you’re ready, we’re here to help.
— Hooga
Excellent customer service plus great products
This review is about Hoogas customer service which was 10/10. I have a couple of their products and they work great but really I'm blown away by their customer service. I had an issue with the body pod recently and reached out to them. Response time was quick and Tyler and Cord worked with me till I was satisfied. I really wanted to write this review because these products are not cheap and there's always a worry that a company might not honor their warranty but Hooga definitely honored it and the customer service plus 2 year warranty makes me feel secure to buy more products from them in the future. Of course their products are great as well and work wonders. My dad has enjoyed his panel and has said it's worked to reduce his back pain. I can't recommend their products enough and I feel safe knowing my investments in these devices are covered by a great warranty and customer service
September 1, 2024
Unprompted review
Reply from hoogahealth.com
Thank you for such a thoughtful and detailed review.
We’ll be sure to pass this along to Tyler and Cord — they take a lot of pride in standing behind both the product and the customer, and it means a lot to see that recognized.
You’re absolutely right that these are meaningful investments, and honoring our warranty and support commitments is non-negotiable for us. We’re glad the Body Pod issue was resolved to your satisfaction and that the panel has been helping your dad with his back pain as well.
Thank you for your trust and your recommendation. We look forward to supporting you with future purchases.
— Hooga
Reliable company
Fast delivery from USA to UK. I bought a red therapy belt, which works well. I have been using it for several days and my sleep improved significantly. I use it on different parts of my body (except for the face).
I like it and feel good after using the belt. I gave the belt to my sister who has problems with her knees. Will it help her? It is too early to say. I will. of course, by one more for myself.
November 8, 2023
Unprompted review
Reply from hoogahealth.com
Thank you for sharing your experience.
We’re glad to hear the therapy belt has been working well for you and that you’ve noticed improvements in your sleep. It’s also great to hear you’re using it flexibly across different areas and that your sister now has a chance to see if it helps her knees as well.
We appreciate your trust and look forward to supporting you when you add another one.
— Hooga
Great products
Great products. And the warranty they give made me feel safe. Their red light therapy devices are not expensive - compared to other red light companies in the market. Also, I've used a coupon code (EXTRA12) that I've found online and I got 12% OFF my order - which brought the price further down and increased the value to my money.
August 20, 2023
Unprompted review
Reply from hoogahealth.com
Thank you for the review.
We’re glad the warranty gave you confidence and that you see the value in how we price our devices relative to the market. Our goal is to deliver effective, well-built red light therapy without unnecessary markups.
We appreciate you choosing Hooga and taking the time to share your experience.
— Hooga
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