Hoops + Chains LDN Reviews 238

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, durable, and do not tarnish, even with daily wear. Many appreciate the unique and stylish designs, often receiving compliments. The delivery service is frequently highlighted as quick and efficient, with items arriving promptly and well-packaged. Furthermore, the customer service team is widely commended for being helpful, responsive, and going above and beyond to resolve issues. However, some customers experienced issues with their orders not being delivered or facing significant delays, with a few reporting a lack of communication from customer support regarding these problems. Additionally, a small number of reviewers found certain earrings to be uncomfortably heavy or to have posts that were too thick, causing discomfort or even falling off.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of the jewelry,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering was simple enough. I did worry about delivery but contacted the customer care helpline and they reviewed the order and chased it through and apologised so I can’t ask for more really. My... See more

Rated 5 out of 5 stars

Royal mail buggered up the order n didn’t deliver. Emailed and had a super quick response with a real human who cared and sent a replacement delivery first class arriving in time to gift at Christmas.... See more

Rated 5 out of 5 stars

I bought a necklace & earrings for myself, & a charm for a birthday gift. Really lovely quality items at great prices. The charm had a bit of a quality issue on one side, but this was quickly replaced... See more

Rated 5 out of 5 stars

Absolutely LOVE my haul from hoops and chains! I actually lost one of my earings almost as soon as I'd received them and emailed to ask if I could buy a singular one to make a pair again, they emailed... See more


Company details

  1. Jewelry Store

Written by the company

HOOPS + CHAINS LDN is a bold London-based jewellery brand specialising in fun statement waterproof pieces inspired by London culture. Taking cues from the U.K. rave scene, all pieces are designed in Brixton, South London. It's for people who aren't afraid to live their 'fuckit' moments and say what they think, even if they have to hide the chains under their clothes when it's time for work!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Their jewellery and charms are great…

Their jewellery and charms are great quality and their customer service is brilliant. They were very helpful when I had a query and went above and beyond to resolve it. Love buying from small brands. Definitely recommend

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Love my necklaces.

Love my necklaces.
I had a small problem but was sent a replacement in less than 24 hours. My first shop but will definitely be back.
Great customer service 🙂🙂

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely LOVE my haul from hoops and…

Absolutely LOVE my haul from hoops and chains! I actually lost one of my earings almost as soon as I'd received them and emailed to ask if I could buy a singular one to make a pair again, they emailed back straight away saying they had put one in the post for me. Goes to show the personal experience you get from a smaller company. Will definitely recommend and order again for myself too 💖

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my necklace

I absolutely love my necklace! It’s unique and last me for so very long! I am very sensitive and do get allergic reactions often but not with this little perfect necklace!
It’s a must have!
Thank u

June 23, 2025
Unprompted review
Rated 4 out of 5 stars

The ordering was simple enough

The ordering was simple enough. I did worry about delivery but contacted the customer care helpline and they reviewed the order and chased it through and apologised so I can’t ask for more really. My wife loves the product as it is lightweight and doesn’t tarnish.

June 2, 2025
Rated 5 out of 5 stars

Always the best jewellery !!

Always the best jewellery that NEVER tarnishes - and when I had an issue recently with one item the customer service team went above and beyond to help me! Great brand great team will always buy my hoops from them!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very satisfied with the products…

I’m very satisfied with the products and the customer service ist fantastic.
The jewellery has a fantastic quality, the designs are very special.
I had once a little shipping issue and the service solved my problem right away.
Thank you!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant jewellery and service!

I ordered a silver disco charm but got a gold one instead. Great response from H+C who sent me the right one straight away and told me to gift the gold one to a gold girlie! I’m very impressed with their jewellery, I have the Lauryn chain and I’m obsessed! Haven’t taken it off since it arrived. I’ve done a week abroad in and out of the pool and sea and no signs of wear or colour tarnishing. Desperate for payday to order more!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love it! A brand to watch.

I absolutely love the Hell Yes pendant from Hoops + Chains: it’s bold, beautifully made, and feels like a real statement piece. It’s quickly become a go-to accessory. You can tell a lot of thought and care went into the design and finish.

Delivery did take a little longer than I would have wanted, but honestly, it’s not something I want to knock them down for. It’s clear this is a young, independent brand doing things with purpose and heart, and it feels good to support that. I’d definitely shop with them again and am excited to see what they create next!

April 29, 2025
Rated 1 out of 5 stars

Ordered on March 25 and wait until today!

Ordered my earrings on March 25 and it’s not even shipped yet! Also didn‘t receive any information about a delay, a status update or shipping information until today! Send two mails to customer support without any reaction. Very sad. I don’t recommend this company. Don’t even know if I get my money back.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed, not with the products but you not responding to my fault with a chain that I bought. I have bought or been bought quite afew pieces of jewellery from you and you said you would reply

April 25, 2025

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