The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
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Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
Company replied
The AI assistant is the most frustratingly unhelpful process. I tried to call to book an engineer as the online service stated I needed to call to arrange due to the lack of availability. I knew that... See more
Company replied
Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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A satisfactory experience overall
I bought a washer/dryer from Hoover a while ago and it's worked very well so far. There was one issue during the guarnatee period but Hoover sent an engineer quickly. The engineer was polite, punctual and fixed the problem without any fuss.
What I really liked about this was that Hoover have their own engineers, rather than subcontracting to a third party insurer like D&G, who in turn subcontract to other companies and seem to be more concerned with ripping off the customer than fixing a problem.
I have not dealt with Hoover lately as I've not had further issues with the washer/dryer, so I can't comment on their use of AI for customer service, which I see others are complaining about now. I hope the service hasn't gone downhill as a result.
July 25, 2025
Unprompted review
Calling at first and giving my details…
Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with a representative. This was more straightforward my appointment was booked with ease for the following week. If you have an unusual name the automated system may have a problem pronouncing it, which takes up a lot of your time. Overall, very good service.
July 24, 2026
Unprompted review
Continued breakdowns and rip off
Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and general repair insurance to keep it running as 12 months have expired for their legal responsibility despite me asking for a refund multiple times they ignored this.
Do not buy from this company their products are poor and their customer service is a disgrace.
If you need help leave a review it's the only way they'll respond and their call centre should be considered criminally useless.
July 24, 2026
Unprompted review
Phoned up about new part for my tumble…
Phoned up about new part for my tumble dryer and they are sending the part. Very happy with the service.
July 24, 2026
Unprompted review
Excellent service really helpful.
Excellent service really helpful.
Excellent engineer came out as stated and resolved the issue with great professionalism
Many thanks,
TW
July 24, 2026
Unprompted review
Keep delaying fixing dishwasher.
Keep delaying fixing dishwasher.
Only 6 months old dishwasher
now it has been 5 weeks awaiting response
Keep giving dates and cancellations. Not happy with the service nor the product would not recommend it to anyone.
July 24, 2026
Unprompted review
Good washer
Tracking was good. Washing machine is ok but it's hard to see the settings as they are very small and they don't standout
July 24, 2026
Unprompted review
Perfect delivery
Didn’t have to wait long and the delivery was very good
July 15, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Janet Holt
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with your delivery experience and that your appliance arrived promptly.
Your kind feedback is greatly appreciated, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Really happy with the service I received from Hoover. They were very helpful and patiently guided me over the phone on what to do to fix the problem. My appliance is now working again, and they also reassured me that I can call back if I have any further issues.
Very pleased with how quickly and professionally they responded. Thank you!
July 24, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Nonye Igbozurike
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that you were so pleased with the service you received. It is great to know that our team was able to guide you through resolving the issue with your appliance and provide the reassurance you needed.
Your kind words about the professionalism and responsiveness of our team are greatly appreciated, and we will be sure to share your feedback with them.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
The product was ordered and delivered…
The product was ordered and delivered by DPD within 24hours which was amazing service.
July 17, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, S W
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with both the ordering process and the speedy delivery. It is great to know that your order arrived within 24 hours and that you had such a positive experience.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Being answered by an Ai bot which takes…
Being answered by an Ai bot which takes over 10 mins, then talking to a human and repeating everything and then being transferred to the wrong department. Not happy
July 24, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Elspeth
Thank you for taking the time to leave your review.
We are sorry to hear about your experience when contacting our Customer Service Team. We understand how frustrating it can be to spend additional time explaining your issue and being transferred to the incorrect department.
We appreciate your feedback regarding the automated service and the customer journey, and we will ensure your comments are shared with the relevant teams for review.
If you would like us to look into your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Easy ordering
Easy ordering, smooth delivery. Only improved if I could have changed delivery day online rather than calling.
July 12, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Christina Jack
Thank you for taking the time to leave your review.
We are pleased to hear that you found the ordering process easy and that your delivery went smoothly.
We appreciate your feedback regarding the option to change delivery dates online and will share your comments with the relevant teams as we continue to improve our customer experience.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Vicki was great
Vicki was great . Got to the bottom of the problem straight away.
July 24, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Jessica Scully
Thank you for taking the time to leave your review.
We are delighted to hear that Vicki was able to assist you and resolve the issue quickly. We will make sure your kind feedback is shared with her and the wider team.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Super guy very helpful from start to…
Super guy very helpful from start to finish
Thankyou
July 24, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Mick
Thank you for taking the time to share your positive interaction with us today.
If you would like to contact us directly on social.media@haier-europe.com
We would be more than happy to share your lovely feedback to the person you have spoken to.
Kind regards,
The Hoover Team.
More than three months of trying to get…
More than three months of trying to get a part for my fridge that should have been supplied when new. Been calling most weeks sometimes multiple calls. Multiple wrong parts sent. Phone service people don’t or won’t look at emails that they’ve asked me to send. Can’t or won’t allow me to talk to a supervisor. Phone people are generally pleasant and willing but don’t listen too well and jump to wrong solutions that have already failed. Would love the opportunity to tell more.
July 23, 2026
Unprompted review
Reply from Hoover UK
Good morning, Nigel Grainge
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused by the delays in resolving your issue. We appreciate how disappointing it must be to have spent so much time trying to obtain the correct part, particularly after receiving incorrect parts and feeling that your previous correspondence has not been fully considered.
We would like the opportunity to investigate this matter further. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once we have received your information, we will review your case and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Faulty product and even worse customer service
My oven developed a fault within the first few months and I arranged for repair under warranty. However, after 4 separate engineer visits the oven has still not been repaired and a replacement attempt also failed as the oven door doesn’t open anymore. Customer service is very difficult to get hold of and having to speak to AI is a nightmare. I thought Hoover was a good brand but my experience of the product and service has been dreadful.
July 22, 2026
Unprompted review
Reply from Hoover UK
Good morning, Navin
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and apologise for the frustration and inconvenience you have encountered with both your oven and the service you have received. We appreciate how disappointing it must be to have had multiple engineer visits without a successful resolution.
We are also sorry to hear of your experience when contacting our Customer Service Team and appreciate your feedback regarding the AI service. Your comments will be shared with the relevant teams for review.
We would like the opportunity to investigate your case further. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once we have received your information, we will review your case and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Utterly Abysmal Experience.
Utterly Abysmal Experience.
Had A One Year Warranty (Parts and Labour) Only To Be Informed After Wasting Twenty Minutes With A Pathetic AI Assistant That Hoover Don’t Do Repairs.
Will Avoid This Company In Future.
July 23, 2026
Unprompted review
Reply from Hoover UK
Good morning, Jason Smith
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused when trying to arrange support for your appliance. We understand how disappointing it can be when you are unable to quickly access the assistance you require.
We would like the opportunity to review your experience further and clarify the support available under your warranty. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Dreadful experience
Dreadful experience. Issue with Candy dryer that intermittently sticks on 2 minutes. I have had engineers out 3 times and it still does it. When I called I went through an AI assistant which was very painful. Then I spoke to a human advisor who then put me through to someone else to discuss options for repair/replacement dryer. Phone call got cut off. Phoned again and had to go through the AI assistant again (totally painful experience). Then put through to a human to discuss again only for them to tell me I’m out of warranty and need to phone Curry’s because this is where my extended warranty is with. Waisted about 45 minutes trying to get some assistance with something that could be a fire hazard!
July 23, 2026
Unprompted review
Reply from Hoover UK
Good afternoon Eddie
Thank you for taking the time to bring your concerns to our attention and we are very sorry to hear of your experience.
As we would like to discuss this matter with you directly as soon as possible please contact us directly on 03444 995599 or social.media@haier-europe.com
Kind regards,
Kurtis.
Hoover Team.
If I could have put 0/5* I would have
If I could have put 0/5* I would have. Advisors attitude was poor from the start. Not sympathetic to the situation I was in and the danger not having a washing machine available would cause. There was no attempt at a resolution at all. We were simply given an email address to complain to. Aparently Hoover advisors don’t have managers to speak to. Utterly disguising. I will never buy a hoover or candy machine again purely based on this interaction. Do not buy because if anything goes wrong they are not interested in the slightest.
July 23, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Julia,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your recent experience and sincerely apologise that you were left feeling unsupported. This is not the level of service we aim to provide, and we appreciate you bringing your concerns to our attention.
Please be assured that your comments regarding the service you received will be shared with the relevant management team for review, as we are committed to continually improving the support we provide to our customers.
We would like the opportunity to look into your case further. If you could kindly email your name and address details to social.media@hoovercandy.com, we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Excellent vacuum cleaner
Excellent vacuum cleaner, great suction and very quick delivery.
July 17, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Ewart Morgan
Thank you for taking the time to leave your review.
We are delighted to hear that you are pleased with your vacuum cleaner and that you are enjoying its excellent suction. It is also great to know that your order was delivered quickly.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team
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