The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
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Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
Company replied
The AI assistant is the most frustratingly unhelpful process. I tried to call to book an engineer as the online service stated I needed to call to arrange due to the lack of availability. I knew that... See more
Company replied
Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Excellent service highly recommend
I’m really pleased with the service I’ve received from Hoover, the ordering process was simple, I received a discount and free shipping
I live on the Isle of Man so it was great to deal with a company that was straightforward with regards to shipping
My order came within two working days, and most importantly it’s a great vacuum cleaner for the price
I always use Hoover vacuums and wouId highly recommend
July 17, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Louise Jones
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you are so pleased with both your Hoover vacuum cleaner and the service you received. It is great to know that you found the ordering process straightforward, were able to take advantage of our discount and free shipping, and that your order arrived promptly on the Isle of Man.
We truly appreciate your continued loyalty to Hoover and your recommendation. We hope you continue to enjoy your new vacuum cleaner for many years to come.
Kind regards,
Fiona
The Hoover Candy Team.
Very knowledgeable operator,helpful and…
Very knowledgeable operator,helpful and polite
June 8, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Trish
Thank you for taking the time to leave your review.
We are delighted to hear that you found our colleague knowledgeable, helpful, and polite. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Paul Wilson
Thank you for taking the time to leave your review.
We are delighted to hear that you found the purchasing process easy and that your order was delivered quickly.
Thank you for choosing Hoover. We hope you continue to enjoy your purchase.
Kind regards,
Fiona
The Hoover Candy Team.
Reply from Hoover UK
Good afternoon, Laura Sharkey
Thank you for taking the time to leave your review.
We are delighted to hear that you received great service and excellent customer service. Your feedback is greatly appreciated.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
A simple on line purchase from Hoover…
A simple on line purchase from Hoover UK website with a prompt delivery.
July 9, 2026
Unprompted review
Reply from Hoover UK
Good afternoon,
Thank you for taking the time to leave your review.
We are pleased to hear that you found ordering through the Hoover UK website simple and that your delivery was prompt.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
The great hoover scam on warranty and callout
The great hoover scam on warranty - updated to deal with the reply.
Short version - we paid £160 for a 10 minute job to clean an internal pipe.
Longer version - you have to use their awful telephone AI bot - which is the worst I have ever experienced. It doesn't understand - even suggesting they can't provide a pizza delivery service !!!! Then at the end of it - it says they cannot match the details and put you through to someone who apologised - clearly they know about it -I'd suggest it is a tactic to prevent people from raising claims.
Our situation is a 3 year old washing machine which we clean and maintain every month as we live in a very hard water area. We had the pump error show so we cleaned the filter, but error returned - this is when the call above had to happen - the person you get to speak to desperately tries to sell you a D&G warranty but the cost is mental - £240+ a year with this fix included.
We opted for the one time fix on the basis that if no fix could be made (no parts needed) then our fee would be halved as a call out fee.
Wait a minute though - all parts are guaranteed for 10 years and you only pay labour - that's always been the label on the washing machines itself right - NO, you're wrong - your one-off fee is an £80 call out and one assumes an £80 contribution to parts costs !!!
Anyone we felt sick when after 5 minutes he said there was soap scum in the pressure switch - which he cleaned out and he then left - so no repair as such, and also no call out reduction. £160 !
And yes, I know you may read and say yeah but if it wasn't that and he was there 3 hours then it would still be £160, but my point isn't that - it's about the selling of a D&G warranty, that there is no real parts guarantee as a repair will always have a contribution baked in, and that even if nothing is repaired then you still pay the full fee. Be warned.
Fiona changed her reply after asking me to contact her - it remains as this - FOR THE CALL OUT FEE THERE IS NOT A SINGLE MINUTE INCLUDED IN THAT TIME - SO I STILL CANNOT WORK OUT HOW AN ISSUE THAT REQUIRED INVESTIGATED BUT WHICH RESULTED IN NO WORK BEING DONE WOULD REDUCE IT TO £80 BUT IF A WASHTHROUGH OF A TINY PIPE TOOK 5 MINUTES THEN THE CALLOUT INCLUDES ZERO INVESTIGATION TIME AND THE FULL £80 CONTRIBUTION TO ANY REPAIR !!! ITS STILL A SCAM AND A LESSON, AN EXPENSIVE ONE ON MY PART BUT A LEARNING OPPORTUNITY TO NEVER BUY ANYTHING FROM THE AWFUL GROUP OF COMPANIES.
June 3, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Kevin Philips
Thank you for taking the time to share your feedback.
We are sorry to hear that you are unhappy with the experience you have received.
We would like to clarify that the 10-year parts guarantee covers the cost of eligible replacement parts, where applicable. The cost of an out-of-warranty repair covers the engineer’s attendance and labour charges, as the parts guarantee does not include labour costs.
The £160.00 repair fee consists of the engineer’s call-out charge and labour contribution. This applies whether a repair requires a replacement part or if the engineer is able to resolve the issue through investigation and adjustment during the visit.
We appreciate your comments regarding your experience with our booking process and will ensure your feedback is shared with the relevant teams.
Kind regards
Fiona
The Hoover Candy Team.
Fast delivery time
Fast delivery time. Brilliant communication every step of the way. Very polite and friendly delivery people. Couldn't fault this transaction.
July 7, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, MRSDAPHNEHUBBARD
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience with your delivery. It is great to know that the communication throughout the process, along with the service provided by our delivery team, met your expectations.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
Dishwasher broken after just 18 months
I bought a Hoover dishwasher and after just 18 months it has stopped working. After looking at online videos and information on how to try and fix it nothing worked so I got a local repair company to have a look. They couldn’t mend it and had no idea what the problem was. I then rang Hoover customer support and after endless useless conversation with AI I spoke to a human. She advised me to do everything I had already done and a few other things and agreed she could hear the beeping and nothing was fixing it. The only option was to pay £160 there and then for an engineer and if he couldn’t fix it then I would still have to pay the call out charge or take out a service plan for unlimited repairs which would cost as much as a new dishwasher.i have now had to buy another dishwasher ,NOT a Hoover. I feel I’ve been held to ransom by Hoover. Pay up to see if an engineer can fix it and pay anyway even if he can’t. A dishwasher should last longer than 18 months .
June 28, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Christine
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience.
Once the manufacturer's warranty has expired, any engineer visit becomes chargeable. We do take payment upfront when booking an out-of-warranty repair, which covers the engineer's attendance and, where applicable, the repair in line with the terms discussed at the time of booking.
We appreciate your feedback and are sorry that your experience has not met your expectations.
Kind regards,
Fiona
The Hoover Candy Team.
Great service and good quality product
Great service and good quality product
Will recommend
July 7, 2026
Unprompted review
Reply from Hoover UK
Good morning, Tommy Walker
We are delighted to hear that you received great service and are pleased with the quality of your product.
Thank you for recommending Hoover. We really appreciate your feedback and hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Im very pleased with it just what i…
Im very pleased with it just what i wanted
July 4, 2026
Unprompted review
Reply from Hoover UK
Good morning, Mrs Maureen Elaine Watkins
Thank you for taking the time to leave your review.
We are delighted to hear that you are pleased with your purchase and that it is exactly what you were looking for.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Delivery was smooth and trouble free
Delivery was smooth and trouble free. Product as advertised and working a treat.
July 8, 2026
Unprompted review
Reply from Hoover UK
Good morning, J and J Cardiff
Thank you for taking the time to leave your review.
We are pleased to hear that your delivery experience was smooth and trouble-free, and that your product arrived as expected and is working well.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Honestly super impressed with the…
Honestly super impressed with the condenser dryer I got
July 3, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Marshall Walton
Thank you for taking the time to leave your review.
We are delighted to hear that you are so impressed with your new condenser dryer. It's wonderful to know that you're happy with your purchase.
Thank you for choosing Hoover, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover candy Team
My new Hoover HF1 Pet cleaner
My Hoover upright vacuum cleaner HF1Max Pet is very efficient and light to use, however it is supposed to be anti hair wrap, which it wasn't, hair tangled aroud the brushes which I had to remove by hand. Otherwise it's easy to use.
July 15, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Celia Greenfield
Thank you for taking the time to leave your review.
We are pleased to hear that you are finding your new Hoover HF1 Max Pet vacuum cleaner efficient, lightweight, and easy to use.
We appreciate your feedback regarding the anti-hair wrap feature. Your comments are valuable and will be shared with the relevant team as we are always looking for ways to improve our products.
Thank you for choosing Hoover, and we hope you continue to enjoy using your vacuum cleaner.
Kind regards,
Fiona
The Hoover Candy Team
Fair price
Fair price, quick efficient, successful delivery. Stressless experience.
Would reccomend.
July 12, 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Mr Robert Bentley-Taylor
Thank you for taking the time to leave your review.
We are delighted to hear that you found our prices competitive and that your ordering and delivery experience was quick, efficient, and stress-free.
Thank you for recommending Hoover. We really appreciate your feedback and hope you continue to enjoy your purchase.
Kind regards,
Fiona
The Hoover Candy Team.
Buying from Hoover is always great
Buying from Hoover is always great - quick and easy to buy from the website and delivery excellent and speedy too. I've always bought Hoover appliances and always find them excellent. So happy with my recent purchases of the mattress vacuums! 10/10
July 7, 2026
Unprompted review
Reply from Hoover UK
Good morning, Emyr Wyn
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have had another great experience purchasing from Hoover, from the easy online ordering process through to the speedy delivery service.
It is wonderful to know that you are happy with your recent mattress vacuum purchases and that you have continued to choose Hoover appliances over the years.
Thank you for your continued support and for your 10/10 rating. We hope you continue to enjoy your Hoover products.
Kind regards,
Fiona
The Hoover Candy Team.
Excellent Service and a Very Good…
Excellent Service and a Very Good Product
July 14, 2026
Unprompted review
Reply from Hoover UK
Good morning, Philip Poulter
Thank you for taking the time to leave your review.
We are delighted to hear that you received excellent service and are pleased with your product.
Your feedback is greatly appreciated, and we thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
What a disaster
What a disaster. I ordered a washing machine and specifically chose a delivery day to suit me. I booked the day off yesterday and waited in for delivery of my Hoover washing machine. The delivery company gave me a text with my 2 hour window which was 4pm-6pm. I waited all the way until 8pm........ and heard absolutely nothing.
I've called up the delivery company this morning and been told they couldn't make the delivery as my postcode took them to a lane. It's not true - I live in the city centre on a Main Street. They could have called me if any issues at all. The update text had come through so obviously they have my number. The driver apparently had put it down that they tried to call me which is certainly not true. Only option they gave is to rebook again for a weeks time, not even able to try again today urgently. And zero empathy from them. I will not wait in and book time off work for this to happen again.
Then Hoover do not have a dedicated phone line for orders via their website so all I could do is email them and wait despite this being fairly urgent as I'm going away tomorrow. I'll now end up having to incur the time and expense of going to a laundrette as I have no washing machine.
Totally avoid this company if you can.
July 13, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Paul,
We're very sorry to read about your experience and appreciate how frustrating it must have been to take time off work and wait for a delivery that did not arrive as planned.
We sincerely apologise for the inconvenience caused. This is not the level of service we aim to provide, and we understand the additional disruption this has caused, particularly with your upcoming travel plans.
As your appliance was being delivered by one of our third-party delivery partners, we will ensure your feedback is shared with them so that the circumstances surrounding the missed delivery and the communication you received can be reviewed.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Goods arrrived on time and will packaged
July 14, 2026
Unprompted review
Reply from Hoover UK
Good Afternoon K.Walters,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that your order arrived on time and was well packaged. It's great to know that your experience met your expectations.
We hope you enjoy using your new appliance, and thank you for choosing Hoover.
Kind regards,
Raeesa
Hoover Candy Team
Absolutely great, WITH 3 NIGGLES
Absolutely great WITH 3 NIGGLES. Read on
Washing machine H ProActive wash 11kg & separate drier H heat pump 10kg delivered & installed & old machines taken away.
The delivers kept all the packaging extremely neat and tidy in their van. Delivered at expected time & all done & dusted perhaps in about 20 minutes. Very efficient.
Very pleased with the energy rating, noise level and results of use.
The control knob functions though are bewildering. So many choices! I am sure we are ONLY bumbling through them. Hint to self - Must check YOU TUBE
3gripes. 1) having given all our HOME address details when buying the insurance, the insurer linked the machines to another contract in my name at my daughters house - MY insurance letters posted there! Is that Hoover or DG general (the insurance folk) who can't get it right and IMHO fail in data protection.
2) I received 4 exactly same emails including sent date and time (27/5/26 11:01) to write this review
3) Managed to break the drier "plastic condensed-water catcher" that latches in 2 points by gravity on its door, on ONLY the machine's second use!
The machine is on the washer and against a (left side) wall, that limits the opening swing of the door. Fiddling with the washing my left arm somehow nudged the EMPTY catcher, which lifted off latch, falling and breaking the latch bits on the tiled floor. Had it contained water perhaps it would not have unlatched so easily. However a quick call to Hoover and a replacement was with me in 3 days! I suspect if many such replacements are required, a Mark II design for attachment will be developed. This drier electrically (and its dust filter - superb) uses far less electricity than our still working 28 year old White Knight through the wall drier (taken away). I expect Winter in the wash-room will now be warmer too.
May 23, 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're pleased with the performance of your new washing machine and tumble dryer, as well as the delivery and installation service. It's also great to know that you were happy with how quickly your replacement water container was delivered.
We're sorry to hear about the issues you've highlighted regarding the insurance details, the duplicate review emails, and the design of the water container. We appreciate you taking the time to bring these points to our attention, as customer feedback helps us improve both our products and our service.
If you would like us to investigate the insurance or email issues further, please email us with your full name, address, and details of your review to social.media@hoovercandy.com, and a member of our Customer Care Team will be happy to look into this for you.
Kind regards,
Jackie
The Hoover Team
Battery Heavy. Nice item though
Nice item. Has design improvements over previous models. But the battery is extremely heavy. So I am a little unsure of it
July 11, 2026
Unprompted review
Reply from Hoover UK
Good morning Brad
Thank you for taking the time to leave your review.
We're pleased to hear that you like the appliance and have noticed the design improvements over previous models.
We also appreciate your feedback regarding the weight of the battery. Your comments are valuable and will be shared with the relevant team as we continue to develop and improve our products.
Kind regards
Jackie
The Hoover Team
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