Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product was ordered and arrived as indicated, placed in the delivery bin as requested. It works well although the holder for the crevice thingy is rather loose and there is nowhere to attach the st... See more
Company replied
Great hoover. I am very pleased to have a washable filter on my new hoover. This is the second simple pull along Hoover brand vacuum cleaner for me. The price was again very competitive, and the produ... See more
Company replied
Hoover has come a long way since we last had one decades ago. I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click. The suction power is very i... See more
Company replied
Company details
Written by the company
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
Contact info
302 Bridgewater Place, Birchwood Park, WA3 6XG, Warrington, United Kingdom
- 0330 041 2345
- hoovershop@hoovercandy.com
- hooverdirect.co.uk
4.1
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got what I wanted
September 4, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Franco,
Thank you for your review, we are really pleased that you are happy with your product. It's great to know our customers have made the correct choice.
Kind regards,
Maria
Hoover Team
Reply from www.hooverdirect.co.uk
Good morning Liz,
Thank you for your feedback! We’re glad you found our website easy to use and enjoyed a smooth, quick delivery experience.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning John,
Thank you for your feedback! We’re glad you’re happy with your product and that the delivery was fast.
Kind regards
Mark
The Hoover Team
Excellent all round
Very prompt delivery, good communication ,excellent vacuum at good price
September 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Kathleen,
Thank you for your feedback! We’re delighted to hear you were happy with the prompt delivery, communication, and your new Hoover. We really appreciate you choosing us.
Kind regards
Mark
The Hoover Team
Works ok on turbo
Works ok on turbo. Would be ok hoover in an emergency
September 3, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning John,
Thank you for your feedback. We’re glad your Hoover is helpful when needed, and we appreciate your comments about its performance on turbo mode.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning John,
Thank you for your feedback! We’re glad to hear your Hoover is working well and doing the job.
Kind regards
Mark
The Hoover Team
Very prompt service
Very prompt service. Hoover cleaners are repairable as you can get spares easily. Used to work on them nearly 60years ago and then you could even get any part needed unlike other makes.
Taking a Keymatic washing machine apart was a bit of a challenge as to do a bearing change it had so many small parts.
September 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Peter,
Thank you for your feedback! We’re delighted to hear you found our service prompt and appreciate that our Hoover cleaners are easy to maintain with available spare parts. It’s great to hear from someone with such long-standing experience with our products.
Kind regards
Mark
The Hoover Team
Great customer service
There was a problem with our hoover, but it was sorted really quickly. Thank you!
September 5, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning,
Thank you for your feedback! We’re glad we could resolve the issue quickly and that you’re happy with the outcome.
Kind regards
Mark
The Hoover Team
Fast delivery and hoover is excellebt
September 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Joanna,
Thank you for your feedback! We’re glad to hear you’re happy with your Hoover and that the delivery was fast.
Kind regards
Mark
The Hoover Team
Poor
The installation instructions were unclear necessitating having to alter one's WiFi speed. This was not communicated prior to purchase. I was unwilling and in fact unable to do this. Online support was very poor with agents failing to comprehend the issue.
August 28, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Michael,
Thank you for sharing your experience. We’re very sorry to hear that the installation instructions were unclear and that this caused difficulties with your WiFi setup. We also apologise that our online support did not provide the help you needed. Your feedback has been passed on so we can improve both our instructions and support for future customers.
Kind regards
Mark
The Hoover Team
user friendly site delivery very good…
user friendly site delivery very good kept me informed,
August 28, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Trevor,
Thank you for your feedback! We’re glad to hear you found our site user-friendly and that delivery went smoothly with updates along the way.
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning Ian,
Thank you for your review! We’re delighted to hear you’re happy with both our service and pricing.
Kind regards
Mark
The Hoover Team
Delivery was in less than 24 hours
Delivery was in less than 24 hours. Good discounts. Cordless vacuum cleaner very lightweight and easy to use. Much easier to empty and take apart to clean than my previous model.
August 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Julia,
Thank you for your feedback! We’re delighted to hear your order arrived so quickly and that you’re enjoying the lightweight, easy-to-use design of your new cordless vacuum. It’s great to know it’s simpler to empty and maintain compared to your previous model!
Kind regards
Mark
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning Pam,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your experience.
Kind regards
Mark
The Hoover Team
Five star!
Super easy ordering process and super quick delivery. Excellent communication from ordering to delivery. Love my new Hoover too, light, powerful and easy to use and empty. Ideal for a small household.
August 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Tracey,
Thank you for your fantastic feedback! We’re thrilled to hear that ordering and delivery were quick and easy, and that your new Hoover is making life simpler. It’s great to know it’s working perfectly for your household, and we really appreciate you taking the time to share your experience.
Kind regards
Mark
The Hoover Team
Don't buy a Hoover from them if you want a seamless experience
Items battery not working correctly after two weeks. No Spares in Stock so only option to return. Which is all in my time and effort. The wall now also has a bracket fixed to it which will leave a hole. You also can't speak to them it's all done by email which takes forever.
SUCH disappointing service from such a large company
September 3, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Darryl,
Thank you for sharing your experience, and we’re very sorry to hear of the issues you’ve had with your product and the service you’ve received. It’s disappointing to learn that the battery failed so soon, that spares were unavailable, and that the return process has been inconvenient for you. We also apologise for the delay in communication and the frustration caused. Your feedback has been passed on so we can review how we better support our customers in these situations.
Kind regards
Mark
The Hoover Team
Quick easy and reliably delivered
Quick easy and reliably delivered. Using an offer voucher the product was a good price and is a gift for my daughter.
August 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Royston,
Thank you for your review! We’re glad to hear your order was delivered quickly and reliably, and that you were able to take advantage of our offer. We hope your daughter enjoys her gift!
Kind regards
Mark
The Hoover Team
I always liked the idea of robot hoover…
I always liked the idea of robot hoover but was a little sceptical due to the price, however, since taking up the offer and purchasing one I have been totally impressed by itself performance. Thank you Hoover
August 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Stuart,
Thank you for your lovely review. We’re delighted to hear your new robot Hoover has exceeded your expectations and that you’re impressed with its performance. It’s great to know you’re enjoying the benefits, and we really appreciate you choosing Hoover!
Kind regards
Mark
The Hoover Team
Need to make it easier to set up with a…
Need to make it easier to set up with a mobile phone I’m still struggling to sort out
August 28, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Peter,
Thank you for your feedback. We’re sorry to hear you’ve had difficulty setting up your appliance with your mobile phone. Our support team will be happy to guide you through the process—please get in touch with us directly, and we’ll make sure you get connected as smoothly as possible.
Kind regards
Mark
The Hoover Team
Best service
I ordered the Robotic Hoover on Saturday and it was delivered Sunday afternoon. How could that be better, The Hoover works a treat and looks like it will save my wife and I Hours of manual work, I suspect our 'Henry' will soon become redundant.
Thank you
August 31, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Adrian,
Thank you for your wonderful feedback! We’re so pleased your robotic Hoover arrived so quickly and is already making a difference for you. It’s great to hear it’s saving you time and effort—exactly what we hoped it would do. We really appreciate your review and wish you many hassle-free cleans ahead!
Kind regards
Mark
The Hoover Team
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