Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product was ordered and arrived as indicated, placed in the delivery bin as requested. It works well although the holder for the crevice thingy is rather loose and there is nowhere to attach the st... See more
Company replied
Great hoover. I am very pleased to have a washable filter on my new hoover. This is the second simple pull along Hoover brand vacuum cleaner for me. The price was again very competitive, and the produ... See more
Company replied
Hoover has come a long way since we last had one decades ago. I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click. The suction power is very i... See more
Company replied
Company details
Written by the company
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
Contact info
302 Bridgewater Place, Birchwood Park, WA3 6XG, Warrington, United Kingdom
- 0330 041 2345
- hoovershop@hoovercandy.com
- hooverdirect.co.uk
4.1
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
Quick delivery. Good performance product at a bargain price (with discount code)
August 11, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Mervyn,
Thank you for your review! We are very glad to hear you are happy with the service you have received and your new product.
Kind Regards
Tara
The Hoover Team
Very pleased with this vacuum
Next day delivery and very pleased with light weight vacuum which really does a very good job and has excellent reach for going up stairs. Very happy with this purchase.
August 15, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Lin,
Thank you for your review! We are very glad to hear you are happy with the service you have received and your new product. We do appreciate you taking the time to leave a review.
Kind Regards
Tara
The Hoover Team
Easy to use website
Easy to use website, good product information, quick delivery. No hassles,no problems.
August 11, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Michael,
Thank you for your review! We are very glad to hear you are happy with the service you have received. We do appreciate you taking the time to leave a review.
Kind Regards
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good Morning Darren,
Thank you for your review! We are very glad to hear you are happy with the service you have received. We do appreciate you taking the time to leave a review.
Kind Regards
Tara
The Hoover Team
Brilliant little machine.
Starting with a free and very quick delivery. We’ve found the vacuum to be excellent for cleaning both hard floors and carpet. Also excellent price.
August 8, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Caroline,
Thank you for your review! We are very glad to hear you are happy with the service you have received and your new product. We do appreciate you taking the time to leave a review.
Kind Regards
Tara
The Hoover Team
My robot hover didn’t work and was a…
My robot hover didn’t work and was a faff trying to call their customer service and then 3rd party who deals with it have to send it back and buy another not given option to have a replacement sent where you emailed
And wait 3 days for them to come back. So then have to wait for my refund before then can get a replacement. Will look at other brands as thought buying direct from Hoover would have had better customer service experience than this. After spending £400 on this too expected it to work and not wait to get a response to then be able to get a response and ticket to drop off to Evri myself to return it!
August 11, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Lisa,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development.
Kind Regards
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good Afternoon Elizabeth,
Thank you for your review! We are very glad to hear you are happy with the service you have received
Kind Regards
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good afternoon Noreen,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to support.ecommerce@haier-europe.com we will look into this matter further and be in touch.
Kind regards,
Tara
The Hoover Team
Delivery very quick and was free
Delivery very quick and was free. Item price competitive.
August 8, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Peter,
Thank you for your review! We are very glad to hear you are happy with the delivery and price of your new purchase
Kind Regards
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning ,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to support.ecommerce@haier-europe.com we will look into this matter further and be in touch.
Kind regards,
Tara
The Hoover Team
Quality item
Item was very well packaged and in perfect condition. Arrived promptly.
August 4, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Kath,
We are pleased to learn that you were impressed by the service that has been provided for you. We work very hard to ensure that all our customers have a great experience.
Kind Regards
Tara
The Hoover Team
Good Customer Service
This was definitely a good customer service experience. I had an issue with my purchase in that it wasn't quite as anti hair wrap as I'd hoped and this was dealt with pleasantly, professionally and quickly.
August 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Jeanette,
Good service is exactly what we aim for so it's great to hear that's what you have received!
Kind Regards
Tara
The Hoover Team
it's very light and it's got good…
it's very light and it's got good suction.
And the extension tube goes up the stairs from the bottom to the top.
But I do have a complaint - the plug's harder to go into the socket than my old Dyson. Considering you have an 11% offer for senior citizens why it is so difficult to plug in the hoover?
August 5, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Chris,
We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development.
Kind Regards
Tara
The Hoover Team
NES vacuum cleaner arrived with no pet…
NES vacuum cleaner arrived with no pet attachments.
Trying to get to a person was really hard, ordered them but no confirmation email received, just hope I receive them
August 4, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Iain,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good morning Chris,
Thank you for your review! We are very glad to hear you are happy with the value and performance of your new purchase
Kind Regards
Tara
The Hoover team
Good quality carpet sweeper/hoover.
Good quality carpet sweeper/hoover.
August 10, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Nicholas,
Thank you for your review! We are very glad to hear you are happy with the quality of your new purchase
Kind Regards
Tara
The Hoover Team
Very light and easy to move
Very light and easy to move around, hoovers up very well. Easy to use. It does sometimes topple when using, due to its lightness
August 7, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Julie
Thank you for your review! We are very glad to hear you are happy with your new hoover and the quality, we do appreciate you taking the time to leave a review
Kind Regards
Tara
The Hoover Team
Absolutely Marvelous
Absolutely Marvelous, wish i'd brought one before
August 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Stephen
Thank you for your review! We are very glad to hear you are happy with your new purchase and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Hoover Team
Product is great and delivered in a…
Product is great and delivered in a timely manner.
August 4, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning David
Thank you for your review! We are very glad to hear you are happy with the service you have receive and your new product. We do appreciate you taking the time to leave a review
Kind Regards
Tara
The Hoover Team
Easy to navigate the website
Easy to navigate the website, easy to order, good communications and delivered promptly.
August 4, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Sue
Thank you for your review! We are very glad to hear you are happy with the service you have receive and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Hoover Team
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