Purchased some additional deck dome lights in April. Ordered 3000K lights. Due to weather and other issues, did not install until October. Found that the lights were 5000K, which did not match the oth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their shipping rates are ridiculous for a small order. However, they had brown chain link fence, which is nearly impossible to find. We decided to drive from NY to Ohio to pick up our order. Excellent... See more
Company replied
Sott was very informative. As expertise led me to the items needed to finish my project after two weeks of running around to different fence companies that did not have what I needed Your service i... See more
Company replied
Had a fairly large order delivered of hardware and a few rolls of 6ga chainlink. First time ordering larger items for delivery but they exceeded my expectations as always. Highly recommend Hoover Fenc... See more
Company replied
Company details
Written by the company
Hoover Fence Company has been a supplier of fence and fencing related products for over 40 years. We provide products to contractors, retailers, and homeowners throughout the United States. We strive to make your fence buying experience a great one. As a small family owned business with our name as our trademark, we must always value the commitments and promises made to our customers and our suppliers not only as a responsible business entity, but because our family name is at stake. We are proud of this contrast to corporate America.
Contact info
4521 Warren Ravenna Rd, 44444, Newton Falls, OH, United States
- 330-358-2335
- hooverfence.com
4.8
Excellent
6K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3rd gate kit throught Hoover Fence
These gate kits are easy to use and keep everything looking and working good for years. This 3rd kit arrived as described on web site. FYI, this kit is for a new fenced in area (the other two 10 yr old gates from Hoover Fence are still fine). Didn't use to give reviews for companies that do what they're supposed to do - since that is less common these days I wanted to put this in for Hoover Fence.
December 29, 2025
Reply from Hoover Fence Co.
Thank you for the wonderful review! We are glad that you remembered us, ten years later, and that our service has not declined in that time! We wish you luck on your Adjust A Gate build and are always available should you have any questions or concerns about your project:)
Reply from Hoover Fence Co.
Thank you for giving us a five star review! We're glad that we had the latch you needed to complete your project:)
Ordered product and received it in a…
Ordered product and received it in a timely manner.
December 19, 2025
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for taking the time to give us a five star review!
Superb craftsmanship
Superb craftsmanship. Your hinges make our gate pop. I still have to mount the gate, but will do so soon. Thank you with all your help in guiding me to the correct kits and through bolts for my project!
December 3, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that you love your new Snug Cottage Hardware! We're happy to hear that Ashley was able to provide great customer service and that your new wood gate looks amazing!
Demonstion
To be honest it was the short demonstration of how the product works that was the most helpful.
The product worked very well for my application. Thank you
December 18, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a great review! We appreciate the feedback about our website and are happy to hear that you found the information that you needed about the Quick-Fix bolts. We wish you luck on your project!
Excellent
Jeff Beatty was very helpful in finding just the right gate closer for our needs.
Many thanks!
December 11, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that Jeff provided you with excellent customer service! We're happy to hear that your new Samson 2 closer was just what you needed to complete your project:)
Reply from Hoover Fence Co.
Thank you for the 👌 Review! We appreciate your continued business and are always available should you need a custom quote or if you have any questions about our product:)
Reply from Hoover Fence Co.
It is great to hear that we had just what you needed for your project! Thank you for taking the time to leave us a five star review and we hope your project turns out well!
Very helpful customer support
Very helpful customer support. The latch I bought was even more beautiful and sturdy than the picture.
December 5, 2025
Reply from Hoover Fence Co.
We are so happy to hear that your shopping experience was five star and that you love your new ring latch! Thank you for taking the time to leave us a great review!
Reply from Hoover Fence Co.
We are happy to hear that your shopping experience was quick and easy! Thank you for taking the time to leave us a five star review and to let us know that your new Gravity Latch was perfect for your project:)
Reply from Hoover Fence Co.
Thank you for continuing to shop with us over the years and for taking the time to leave us a wonderful review! Please reach out to us anytime you have a question or need a custom quote for product. Good luck with your projects:)
High quality tools
High quality tools, great price, fast delivery, they're Grrrrreat! :)
December 2, 2025
Reply from Hoover Fence Co.
Thank you for the Grrrrreat review;) We appreciate your continued business and are always available should you have any questions or need any recommendations about our product.
Excellent customer service.
December 1, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that you received excellent customer service from Ashley! We're happy to hear that we were able to get you the product that you needed to complete your gate project:)
Dependable Company
My business is building fencing and gates, and Hoover Fence Co. always has what I need and prompt delivery!
December 1, 2025
Reply from Hoover Fence Co.
Thank you for the wonderful endorsement and for continuing to choose us for your gate hardware! We appreciate your feedback and our sales staff is always happy to help if you ever have any hardware questions:)
Great customer service along with…
Great customer service along with Superior quality products!
November 26, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that Ashley provided you with great service and that you are pleased with the Snug Cottage double strap hinges that you purchased! We hope your new gate looks wonderful!
Didn't like the condition or quality of…
Didn't like the condition or quality of the posts i received. The end post was much smaller than the line post by an inch at least and the line post was pretty rough looking. Im only pickdy because when i get these for my customers they also must like the product. The shipping was extremly higher than most anywhere ive done business. Maybe thats the catch
November 26, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a review about our Western Red Cedar Posts. We're sorry to hear that you weren't happy with the posts that you received. These are Jumbo grade posts, so they should have much more girth than the standard posts found at big box stores. The line posts will have a rectangular shape, while the end/corner posts will have a more square shape. These posts are split, not milled, which is why every post will have it's own character. We do offer Lap Rail posts if you want a milled finish where each post has a uniform cut. We reviewed your shipping costs and your shipping was already adjusted to the best rate prior to you placing the order. Unfortunately, shipping costs can be on the high-side to ship just two 5.5' posts via UPS. When we ship larger orders via truck, the rates are normally better. All Cedar orders will be shipping from our Ohio store location, so shipping out west is also a factor when determining shipping costs. If you would like a custom quote for any of our fencing, then please reach out to our sales staff and we will make sure that you get the best ship rate. Thank you!
Easy to install and works very well
Easy to install and works very well. My horse had no issues going in and out of her stall. I just left it for her to do on her own, as she has another stall to use without the door. I don’t think it was clear on specs as to how high to place the sill plate, so my curtain is a few inches off the ground as my header was too high. May need to put in another header board and reinstall the sill plate so the curtain goes to the ground.
November 17, 2025
Reply from Hoover Fence Co.
Thank you for leaving us such a detailed review about your Centaur KleerFlex Door Kit. We are glad to hear that your horse had no issues using the new door and hope it works well to keep the inside of their stall nicely temperature controlled. It's a shame that the measurement for for your opening was only a few inches off. We think you have the right solution to remedy this issue, though. Please reach out to us if you have any questions about this project or another. Thank you!
The latch is fine--shipping outrageous
The latch is fine. The $20 standard shipping fee for an item weighing less than a pound was outrageous.
November 24, 2025
Reply from Hoover Fence Co.
We are happy to hear that you like your new Magna Latch and understand that the current UPS shipping rates are on the high side. In the future, please reach out to us in advance of placing an order to see if we have an alternative shipping option. For small in-stock items, we are sometimes able to ship with USPS for a better rate, though the delivery time will be a bit longer. Thank you for taking the time to share your feedback!
I had a fantastic experience working…
I had a fantastic experience working with Hoover Fence. Their customer service was both helpful and courteous, guiding me through the process so I could finalize everything on time. A truly reliable partner
October 5, 2025
Unprompted review
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a five star review! We really appreciate the wonderful compliments about our sales team. It means a lot to hear that you have had such a positive shopping experience with us. Thank you!
High Quality gate kit
Adjust a gate kit is the only way to go when you need maximum variance in gate width openings. It can hold the weight when modified with chain link galvanized post brackets. Highly recommend.
November 19, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a great review! We appreciate your feedback about our Adjust A Gate kits. We agree, these kits are versatile and heavy duty, perfect for building a wood gate that stays square!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.